The Burlington  

On the coast

This is not a 4 star hotel, more like 2, so I resent paying 4 star prices (£120). Pictures of the rooms on the internet certainly did not look anything like our room - we were staying in a sparsely decorated, bland room with delapidated budget furniture. The shower was one temperature - neither hot nor cold nor changeable. This is fine if the cost is £60 or £70, not £120. Breakfast also took 50 minutes to arrive, with a fellow guest having to place their order 4 times! A Travel lodge would have been better.

Comfortable big room. Good selection of Toiletries. Friendly receprionist and breakfast staff. great location

One of the bar staff needs to go on a customer care course. Lesson 1- smile lesson 2- engage lesson 3 - customers are not a nuisance lesson 4. customers do not want warm lager from a fridge!

Nice large and bright room in an excellent location with good views of the sea. Excellent chinese restaraunt next door and easy walk to the pier. Quieter than Brighton so only a handful of people on the beach (opposite the hotel) despite glorious weather. Also far cheaper to park than Brighton (£3 as opposed to £18 per day).

En suite was functional rather than posh and shower was a little small - but worked well.

location / room

Room was unmade when we got there, but we did only book it that morning - although this should have been checked before giving us the key

The staff were very helpful and took good care of us. The seafront location was great and the parking was better than expected.

We did struggle to find a hot meal mid afternoon in the very immediate area which we did not expect on a bank holiday weekend.

all fantastic, a very nice supprise

The size of the room

nothing

Bar service was good.

Breakfast menu doesn't cater too well for vegetarians.

• the room was spacious with high ceillings, • hot chocolate, coffee and tea making facility were provided

• Cleanliness and general maintenance could improve • If I pay £130 a night, I would expect better quality toiletries and not a flimsy 1-use plastic cup to brush my teeth

Location is good. Staff friendly and helpful. Stay was enjoyable.

No lift?? How does the Burlington meet disabled access legislation? The building generally is in need of updating. Single glassed windows are noisy and drafty - heat loss must be considerable.

Piotr the night porter was very efficient and friendly despite my very late arrival

Location, cleanliness, breakfast

Noisy party-goers leaving after midnight on Saturday, letting people in the dining room for breakfast Sunday morning in a vest!

Location of hotel, Easy access to beach area, shops area, and restaurants. Staff very eager to attend to your requests

A little disappointed Gio's restaurant wasnt available

Everything about the hotel, was very pleased with our stay. Food was excellent.

Nothing

lovely sea views from double fronted room windows on 2nd floor large spacious exec room high ceilings big windows

mattress not amazing quality expensive for what it is bathroom average no gym

Excellent staff

Not much but the breakfast sausage was low quality

Location, good breakfast

Building site next door, small bath, could be cleaner, could be smarter

Clean, spacious room with clean bathroom including a bath. Excellent shower. Friendly and helpful staff. Very good breakfast. Close to beach and town centre.

Major construction site next door to last until 2014. Mattress had broken springs so needs changing.

convenient location

climbing up to the top floor

Nice comfortable large room with a fantastic sea view

anything

It was on the sea front

I'm afraid was very disappointed - felt very over priced - cheap furniture and fittings - poor quality all round Staff didnt seem to be bothered if we were there or not Couldnt even be bothered to look me in the eye when saying hope you enjoyed your stay when we left! Far better value in a Premiere Inn!!! Definately not worth the extra money to stay here :(

The small touches that showed attention to detail

Some areas could be painted or cleaned just starting to show signs of wear such as red carpet on the stairs could be cleaned other than that lovely throughout

Excellent value for money. Lovely breakfast selection Rooms very comfortable

Would have liked a lift as I would like to stay at the Burlington with my elderly mother

I arrived at the hotel 2 hours before check in time and fair play to them, my room was ready and they let me check in straight away. The decor was bright and in keeping with the hotel. The bed i slept in was enormous. Breakfast was spot on the money. I would stay there again.

The large key ring to defer taking your key with you when going out. The room key itself goes in which ever way you put it in thwe slot but will only turn if put in the right way to begin with, as you can guess every time i put my key in the door i had to take it back out again and reinsert it the right way round. If anything all the hotel needs is to upgrade maybe to card keys. My only other griope which is trivial really is that i did request a smoking room and didnt get 1. As its my money and i am the paying guest the hotel should inform me if they cant give me what i want and am paying for to then give me the choice of wether i want to take my business elsewhere or not. As it happened i am glad i stayed. It was only a small inconvenience.

the staff in the bar were the friendliest, especially Peter, ho deserves a promotion. never stops working while still being interested in his guests

shower head not attached properly wrong size plug for bath, despite it being cheked