Macdonald Burlington Hotel

I stayed at the hotel in order to attend a business meeting early the next morning.

I had not appreciated that in order to get to the hotel I had to go through the Pallisades shoppinng mall. On arrival I was not asked if I needed help with my luggage, although the lady who checked in before me was asked. I ordered room service meal for supper. I had asked for my steak to be rare/medium. Approx. 1/3 was medium rare, the rest was medium/well. I was tired and it was late, so I did not complain. Only when I got into bed did I discover the mattress was on a slope. I put this down to it not having been turned. It was impossible to lie flat. If I lay on my left side, I faced uphill. And vice versar. There was a noisy extractor fan directly beneath the window. I estimate I had about 2 hours sleep. There is more but no more room.

Spacious room, ideal location, friendly and polite staff, great value for money!

Location good, disappointed in choice of food in restaurant. Not informed about refurbishment of hotel untill we arrived, over all pleasent stay.

Our stay was excellent. The staff on the reception were welcoming and helpful. The hotel was quiet and perfectly placed, tucked away from the busy main drag. We thoroughly enjoyed our stay and will continue to book again and again.

Quiet, convenient, well-appointed. Personal attention of staff at check in was good.

The Berlioz Bar was particularly chilly and unexciting - it was also empty at 8.00 pm - which is perhaps a comment in itself.

The grandness, decor and size of the rooms and the excellent friendly staff who were so helpful and willing without being stuffy and formal.

Excellent location, very close to the station and the shopping areas. Nicely furnished, pleasant staff.

They charge a surcharge if paying by credit card. Meant I couldn't justify using the card I normally use for any expenses I claim back.

Personal, efficient service.

Comfortable bed, nice room. Bit overpriced thou considering breakfast is. Not included.

The bath was dirty, the glasses were used and half eaten food was left in the room. It was a double room for two people, but there was only one of everything; one robe, one set of slippers etc. The reception staff weren't that helpful, seemed too busy. We were going to order room service food, but were put off by lack of hygiene in the room.

Very good location

Extremely expensive - £118 for room only. Shower did not work properly

Central location friendly staff reasonable room easy to find not too expensive

Threadbare look service not efficient not able to book room on phone (said was full when clearly not) very noisy outside

Spacious room. Hotel with character. Good location within walking distance of train station, shops, restaurants and other tourist sites

Perfect venue for my city centre stay...set in the centre of all the best shop and with quality bars and restaurants only a few steps away...hotel clean comfortable and worth every penny...will definately go back.

Not enough staff on check out next morning ,however the receptionist that was on duty was absolutely lovely and very effiecient...a really small quibble.