Best Western Burns Hotel  

Th room I had was terrible: small, smelly (sewage) and I think I could hear rats scraping behind the wall partitions. The window was overlooking an internal shaft with brooms and cleaning stuff and some kind of dirty internal pantry. Worst experience at a hotel ever. To add insult to injury I was charged extra for using the room safe. I used to like Best Western but will not stay at a bw hotel ever again after this experience.

I was made welcome by the staff. The room was clean, spacious and well equipped for an overnight stay. The hotel was quiet at night, I had a smoke-free, perfume free room. I especialle enjoyed the bathtub. The breakfast was delicious and the staff very friendly. The hotel is very close to the tube station and on the Victoria Line from Heathrow. Also it is situated near Central London. From this hotel I could easily travel to the o2 and also the Oxford street and some main points of interest. I would recommend this hotel to anyone.

A good location and very near to local transport (Earls Court underground station and bus stops.

Noise from the trains.

Great location near Earl's Court tube. I was born and lived in London for many years and you can't beat this area if you are a tourist on a budget. I had a cheaper room but the facilities and level of comfort was very good for the price. Quiet so I slept well. Much better than the Barkston Gardens Hotel two doors down.

Nothing really - difficult to compare with a Best Western North America.

The cleanliness, the quiet atmosphere and the polite staff,also the convenience for Kensington.

I booked a single room,which was rather dark, in the basement.

Great location, unbeatably price for London

Well, very small room - but we're in London ... :)

The hotel was only a short block from Earl's Court tube station! The hotel staff was very helpful too especially when I had a small problem with my original room, they gave me another one right away....

The hotel was very clean and the staff were excellent - friendly and helpful.

This hotel is NOT value for money - do not stay here unless you have to!! The rooms are TINY - we had absolutely no free space. There was only 6 inches between the end of the bed and the wall, you could barely walk past. Some of the rooms are in the basement, with no natural light. The lift can only fit 2 people with the smallest of suitcases. Stay elsewhere!

The staff are quite friendly and helpful. The room I was assigned to is very well-facilitated and quite clean and tidy. The breakfast was excellent, with a good range of choices offered. The location is excellent, being about 5 mins walk away from the Earl's Court Underground Station and there are many shops and eating outlets, including m&s Simply Food, Co-Op, Boots and Burger King nearby.

The cost of breakfast was not included when booking was made. In the end I have to get breakfast vouchers from the counter staff and the bills were added on top of the room charge for the 5 nights I stayed. For regular internet users, please be warned that the Wifi, although free of charge, can be quite unstable from time to time, especially in the evenings. I had to restart my laptop and re-login in other to stay online.

closeness to central London

room very small

The hotel staff were friendly, the meals tasty,the hotel clean, the location convenient for metro/bus and the price was good.

The single rooms are a little small but well equipped so not a problem.

Good en suite bathroom

Faint smell of smoke in bathroom and from receptionists

Have stayed before convenient location for Earls Court, reason for stay.

Using a booking site probably means we are offered the poorer quality rooms. Bathroom tired, curtains not fixed properly. Staircase to the lower floor is quite steep, could not get lift down also carpet on staircase torn and loose, potential hazard. If I recommeded this to a friend I would suggest they ask for a better room.