Best Western Burns Hotel  

Th room I had was terrible: small, smelly (sewage) and I think I could hear rats scraping behind the wall partitions. The window was overlooking an internal shaft with brooms and cleaning stuff and some kind of dirty internal pantry. Worst experience at a hotel ever. To add insult to injury I was charged extra for using the room safe. I used to like Best Western but will not stay at a bw hotel ever again after this experience.

hg good location. staff helpful.

room too small.

Welcoming staff, cleanliness, location.

Cold shower!!!

Location was great near the Tube, cafe's, shops, etc.

False fire alarm went off at 4am, could not cool the room down, internet connection did not work first day.

There is a window in 52 that is broken and upon coming back to the room I noticed it was open. This window should be fixed as it is on the bottom floor and is a safety issue.

For convenience the hotel gets top marks - it's located at Earls Court, a few minutes from the Picadilly line Tube, convenient for Heathrow and the city. It is in a peaceful location overlooking a small park, but close to restaurants, shops and bars. It is cosy and warm, despite being a bit dated, and is clean and well kept. The staff are efficient and friendly. I would certainly recommend it for a city break in London.

It could do with some refurbishment.

Breakfast not great and quite noisy (thin walls, creaky floors...)

Had a double delux room, very clean and large room, small bathroom but why do you need lots of space in a bathroom, overall very good , would stay there again, pleasent staff, great location just around from Earls Court tube station.

Have stayed before convenient location for Earls Court, reason for stay.

Using a booking site probably means we are offered the poorer quality rooms. Bathroom tired, curtains not fixed properly. Staircase to the lower floor is quite steep, could not get lift down also carpet on staircase torn and loose, potential hazard. If I recommeded this to a friend I would suggest they ask for a better room.

The staff : Friendly, helpful and professional. The location: The hotel is at two minutes walk from Earl's Court tube station.

The Internet connection is useless – when worked it was extremely slow. I had to hire this service from an external provider. The floor of my room, the hallway and guest rooms around mine creaked loudly. This issue was specially annoying at night.

Very convenient location: close from the tube, but very calm as it's situated in Barkston gardens. The staff is friendly and helpful. The hotel is clean, and the room, although it was a single one, was large enough to have a pleasant stay.

I liked the location,comfort and helpful staff

This hotel was ideally located for the Royal Albert Hall, Earls Court and the the underground stations. After reading some reviews I was slightly wary but we were very pleasantly surprised as we had very nice spacious rooms which exceeded our expectations.