Ramada Bury St Edmunds  

The hotel very tired and not of todays standard

Close to place of work and had all the things I needed for a meal and goodnights sleep

Menu could have had more choice, might have been a bit boring if was stopping more than 1 night

. The receptionist in the morning was very apologetic and understanding. She deserves a medal.

The evening of my arrival with my driver only three staff were seen. The receptionist was rather brisk and the two barmen doubling as waiters could be divided as one a learner and the other helpful. We ordered two steaks and about 25-30 minutes later received an apology for the delay but the chef was not happy with the first steaks and was preparing two new ones.Twenty minutes later when these arrived they were both done extremely well burnt We did not have anything else. The breakfast was the only satisfactory item. PS The steaks cost £18.50 each for a few chips, half a tomato and five small mushrooms. NEVER AGAIN.

Excellent breakfast with helpful staff

Noisy neighbours!

Too hot in room and bed very uncomfy

Obliging and friendly staff

Good location.Large secure car park.Clean and functional.Food was served well and efficiently and was very nice.

Lack of lounge type seating in the bar area ( sofas). No purpose built smoking area ( only the area immediately outside the front entrance doors - not good for smokers and probably an irritation to non smokers also ). Fax usage was chargeable and the bar prices were a bit too high, even for a hotel.Condiments and sugar/salt were in those annoying sachets that I can never seem to open without getting most of the contents all over the place and then there is never anywhere to put the empties other than on the table whilst you eat your meal.( How about a small "table bit-bin" for these on each table?) Please Note: These are not complaints but merely my own observation and opinion based on my recent visit.I Tend to stay away on business for about 150 to 200 nights per year at various uk locations and have stayed in accomadation ranging from small private bed and breakfast to 4 star luxury all singing and dancing hotels. I am not an expert and do not wish to claim to be, and would stay at this hotel again.

The hotel was fine - not special but clean and tidy with efficient & friendly staff.

Good location with a pleasant walk to the City Centre.

Extremely poor fitments in room, old and dirty. Although efforts were made to clean efficiently, the sanitary ware in particular is so old and outdated it would be difficult to clean it effectively. There were also ants in the bathroom, probably due to the dampness underfloor where cracks were showing around all of the fittings. The bed,although large, was really lumpy and new mattresses are certainly required.

the bed was lumpy and not comfortable, shower not very powerful.

The hotel looks tired and dated and really needs a full re-furbishment. Would not stay again as I did not think it was value for money.

Staff very helpful and pleasant

The place is what you expect, a Motel type of lodging. Was clean and comfortable but the food quality was poor. For breakfast everything pre- cooked, apart from the eggs and on the first morning much was unavailable, no hash browns, sausages, brown bread and butter also the juice is watered down, not fresh. Just a little expensive for what it was but English hotels are always overpriced.

We were attending a family funeral and the staff were very helpful providing us with directions to the crematorium. The bed was comfortable and we were impressed with the breakfast provided.

It would have been nice to be able to buy a snack as we arrived backed after 9pm and the restaurant was closed. Some ready made sandwiches or hot soup would have been just the job.