Best Western Calcot Hotel  

Having just spent two nights at the Calcot Hotel, I felt the urge to write to you. My wife and I took advantage of an offer you supplied for two nights at a non-refundable reduced price. Past experience doing this caused me to expect a reduced quality stay as is often the case. Hotels have to make up the cost of an offer somehow, and its often by reducing whats available to guests. Imagine then my surprise and delight to experience one of the very best quality two days in an english hotel We have ever had! The rooms and beds were perfect, the food was excelent. And the friendly and helpfull service was second to none. We were even moved rapidly to another room with no fuss at all when we realised we could not sleep directly above a wedding party disco! I can assure you that on our next outing we will go first to a Best Western hotel, and if anywhere near Reading, it will be yours. Thank you and your staff for a pleasant and memorable stay. -- very best wishes from SEAN WILES

Excellent choice of food. Reception very friendly and helpful. Room was kept clean and tidy. Ample car parking. Restuarant staff were quick and efficient.

Front steps were not very user friendly.

Clean, comfortable and convenient.

frien and kindly staff

With the exception of one member of the waiting staff, who was very dour, and we felt that we had upset her for some reason, the remainder of the staff were excellent, from the time we checked in until we left the staff could not have done more for us, very helpful, knowledgeable and ready to assist in our requirements. We will definitely return in the near future, the function we attended was the 60s 70s and 80s evening, the dj and music played were excellent, I cannot fault our overall experience at this hotel.

I have stayed previously whilst on business and chose the Calcot as a base for family to stay whilst we as a family celebrated our Golden Wedding anniversary at The Mill @ Sonning. We booked three rooms and the staff could not have been more friendly and the comfort of the rooms and service was of the top order Regards, J.Mike Thompson

Ideally located for my needs, good value

Comfortable, but a bit further out of town than we thought. Upgraded to adjoining rooms was very good, but I would have expected this due to the quiet period of the hotel.

Maid service had not been in our adjoining room, for the second day. The cancellation fee would not be refunded, though we had travelled from Scotland, and if the weather had turned bad, dont think this would have been fair.

The hotel is in serious need of updating. I couldn't believe that only 4 channels were available when I would expect at least Freeview and even the cheapest B&B has flat screen these days. Similarly, the very weak hair dryer, the shower which sruggled to reach temperature (as well as being very confusing to operate) ensured that we would not choose Best Western again. Sorry, but you did ask.

I didn't realise the hotel had a pub taking up the entire ground floor. Some of the guests were very noisy leaving the premises and getting to their rooms which was unpleasent and the double bed was extremely small.

The hotel was ideally located just off the m4 and a few miles from Reading. Best Western hotels are usually of good standard and this was no exception. Clean, warm and friendly. The room was a good size and quiet which I requested.

There were Christmas party events on at the weekend which meant the restaurant and bar were more or less off limits. A menu was available as long as it was the party menu. I requested room service and was charged £5 for this. It was refunded when I pointed out that the options for dining were not as expected.

Enjoyed supper and breakfast, and the quietness of the room, although the room and bathroom was rather cramped, but for one night it was acceptable

Being a northener we found the staff a little withdrawn, non the less thats how southener are in general, but we will not hold it against you.!!.

The cleaning staff kept the communal areas very clean and tidy. The T.v and heating worked in our room.

The room smelt damp and musky. The room needed much updating I.e decor, bedside cabinets needed for both beds and light switches in more convienant places. Maintenance on nail sticking out of furniture and light fittings not working. Towels should not be washed with softner as we found it very hard to dry ourselves with them. Receptionists need to be alittle more welcoming but they were not rude. Finally the £10.25 breakfast was more like a £4.00 greasey spoon cafe meal. Very dissappointing. The hotel from the outside seems plush but unfortunatly the inside and front of house and quality of food is not! This is not a complaint just fact!