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Property Highlights

Places of Interest:

Charlotte Square (0.2 miles) Usher Hall (0.1 miles)
Show map Waldorf Astoria Edinburgh - The Caledonian

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Newest reviews for Waldorf Astoria Edinburgh - The Caledonian

  • Brendan
      Austria
    August 27, 2014

    The location

    The health spa; the service; the general cheap atmosphere of the hotel

    6.7

  • Julie
      United Kingdom
    August 26, 2014

    Staff were very accomodating and friendly. The rooms were very spacious. The bedding was gorgeous. The good quality of everything from the food at breakfast to the furniture in our room.

    The wait at breakfast with 2 youngish children who are hungry and grumpy.

    7.9

  • Zoe
      United Kingdom
    August 25, 2014

    Amazing location, right in the middle of everything. Beautiful rooms, comfy bed and well cleaned. Impeccable service from all of the staff.

    We seemed to be hassled a lot on the morning we were due to depart, but otherwise a wonderful stay!

    10

  • Alan
      Canada
    August 24, 2014

    Excellent restaurant, beautiful rooms, on Princess Street and just below the Castle and the Royal Mile. The Pompadour restaurant has the best staff around and fantastic cuisine.

    9.6

  • James
      United Kingdom
    August 20, 2014

    Dinner in the upstairs restaurant

    Staff, just unfriendly and the breakfast was awful and not a treat to anyone

    5.4

  • Nancy
      United States of America
    August 20, 2014

    We were treated like royalty. The manager who checked us in could not have been nicer. She treated my five year old grandson like he was her most important guest & every time she saw us she made a point of making sure we were being well looked after. The doorman was charming and also could not have done more to be sure we were having a wonderful time. The room was lovely and comfortable, with a spectacular view of the fireworks at the castle each evening. The food and service in the restaurant was very good. The crib provided for our small toddler was perfect with very nice bedding like you would find at home. The extra touches, like scotch, fresh fruit, cakes and whiskey fudge were the crowning touch to an already delightful hotel. We would absolutely return to this gracious and comfortably elegant hotel.

    The service in the restaurant at breakfast was a bit slow.

    10

  • Anonymous
      United Kingdom
    August 19, 2014

    restaurant food concierge

    small rooms high room rates poor service in bar, lounge and restaurant reception areas

    5

  • Anonymous
      United States of America
    August 19, 2014

    The staff was excellent and the customer service outstanding. The location is perfect - close to everything.

    Nothing

    9.2

  • Anonymous
      Gibraltar
    August 17, 2014

    staff politeness and helpfulness and kinowledge in dealing with our enquiries (Thomas) Lounge area was spacious and comfortable

    breakfast was not included for the price no bath available A lack of staff availablility during busy periods rather dated and drab entrance could do with smartening up with easier access for disabled guests

    7.1

  • Tariq
      Bahrain
    August 17, 2014

    Location is excellent

    Reception personnel were not friendly and not helpful at all. I found the staff were very busy and they did not give the proper care to guests. I will not be back to this hotel.

    5.8

  • Anonymous
      United Kingdom
    August 14, 2014

    The ambience

    The weather

    8.8

  • Melissa
      United States of America
    August 13, 2014

    Everything! The location, the service, the room, the beds, the amenities - everything!

    10

  • Anthony
      Ireland
    August 12, 2014

    Loved everything room upgrade super friendly staff bed quality all amazing

    10

  • James
      United Kingdom
    August 12, 2014

    Location

    Very poor management leading to an inadequate number of staff to provide any level of service. It's such a shame that this hotel is being ruined by cutting costs leading to very poor service in all departments and areas. This is not value for money.

    4.6

  • Bernard
      Australia
    August 12, 2014

    Staff were attentive and all our needs were cheerfully attended to

    Nothing

    9.2

  • Glynne
      United Kingdom
    August 10, 2014

    Location Staff friendliness

    Room view onto brick wall and very untidy and rundown "courtyard" (for want of a better term).

    7.1

  • Andrew
      United Kingdom
    August 8, 2014

    Public areas Location

    Bedroom was dark and setup was old Wifi slow Waiting for breakfast Bad coffee at breakfast 5*price for3* experience

    5.8

  • Derek
      United Kingdom
    August 7, 2014

    Reception staff very helpful as was the doorman when parking the car. The room was beautifully clean. Especially enjoyed the Nespresso machine

    Didn't like just having a shower facility.

    7.5

  • Stephen
      United Kingdom
    August 5, 2014

    cost per room steep due to being on during fringe and tatoo

    didn't include breakfast in rate

    9.2

  • Anonymous
      United Kingdom
    August 4, 2014

    Facilities and staff were excellent

    For asthma sufferers there were a lot of dust in our room and for the money we paid I would expect our room to be in top shape. If I was paying for a lower grade hotel I wouldn't grumble too much. The spa is not as it seemed on the pics I saw online! It turns out those pics of the swimming pool are located at The Scotsman hotel not at the Waldorf. We discovered this when the jacuzzi was out of order where we offered to go to the Scotsman instead

    9.2

  • Gary
      United Kingdom
    August 3, 2014

    Location, parking facilities, Peacock Alley Lounge

    Housekeeping within room - previous guests rubbish left, an hour late with check in due to room not being ready

    7.9

  • Vinny
      United Arab Emirates
    July 29, 2014

    Edinburgh Castle. Shops pubs and restaurants.

    We saw a Palestinian protest.

    9.2

  • Susan
      United Kingdom
    July 29, 2014

    Would definitely stay again

    Nothing

    9.6

  • Anthony
      United Kingdom
    July 28, 2014

    The staff were wonderful and the food was excellent.The building is majestic. We had a deluxe first floor room at the back 157, no view but very very quiet, couldn't be better. This will be our Edinburgh hotel in the future.

    Nothing.

    10

  • Kate
      United Kingdom
    July 28, 2014

    Really comfortable room Which was well stocked! Beautiful views and great location

    Breakfast was fine but not 41/2 star in my opinion. Not the best quality ingredients.

    8.8

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