눉We'd read some comments about being overcharged, so we checked our restaurant bill. Low and behold we had been charged for an extra glass of wine that we hadn't had.
What really lets this hotel down is the service in the bar and restaurant. We waited a while to be served in the bar, despite only two other people in the bar. When we were served, the first question we were asked was if we had left a credit card at reception. Not a question I have ever been asked at a five star hotel when ordering a drink. We then had to wait 10 minutes for our drinks. The delay was apparently 'due to the computer'. I can only assume that they were checking whether we did in fact have credit before serving our drinks. It's a shame, because the drinks we had were great, and the feel of the bar is amazing. Surely if you can afford to stay in a five star hotel, you can afford a drink!
A couple of other small niggles; the jacuzzi was out of order in the leisure area, and the young restaurant staff at breakfast aren't very clued up. We asked the difference between sweet and savoury porridge, but the staff member did not know.
눇Beautiful hotel on the Loch side, the range of restaurants and bars, room was modern and large. Friendly concierge, doormen and reception staff. Great food in the restaurants and at breakfast.