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Cannards Grave, Shepton Mallet, BA4 4LY, United Kingdom – Show map
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16 properties in Shepton Mallet
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81 verified reviews
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Cannards Well's staff speaks: English
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Food & Drink
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Non-smoking Rooms, Heating
2:00 PM - 8:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 8 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
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Based on 81 reviews
Value for money
Show reviews from:
Surrounded by views of the scenic Mendip Hills, The Highwayman Inn is situated in picturesque Shepton Mallet. It offers 14 refurbished rooms with private bathrooms, and free public on-site parking.
Score from 205 reviews Good
Crossways is a traditional Somerset Inn at the foot of the Mendip Hills.There are spectacular views of the surrounding Somerset countryside towards the renowned Glastonbury Tor.
Score from 406 reviews Very good
Set in a stunning location on Wells Cathedral Green, facing the West Front, the Ancient Gatehouse is well-located for exploring Somerset's beautiful historic areas.
Score from 144 reviews Good
Travellers Rest is a traditional country pub situated in the picturesque Mendip district of Somerset. Free Wi-Fi is provided in public areas, as well as free private parking.
Score from 56 reviews Excellent
Staff very friendly and welcoming.
Overall state of decor and carpets made it feel dirty, inconsiderate music playing at 6am, the music travels through floors.
The staff were very helpful and polite, couldn't do enough for us. The food was excellent. Location was spot on for our needs.
The room was small, the heater didn't work. The shower was far too small. The bed was uncomfortable. Definitely not worth £60 per night.
good food and friendly atmosphere. All staff very helpful.
Made to feel welcome
Nothing. We didn't even 42nd up staying the night.
Everything. Room was mouldy and damp in several places. Black dark wet mould. Very dirty. Damp sell.
Canard wells changed booking to Pecking Mill. Host was excellent. Breakfast was very good. Overall it was good
Towel radiator didn't work. Bedside lamps didn't work. Bedside radio clock alarm didn't work.Electrics had been disconnect but left bare. Not enough towels for two people.
it was a brilliant, peaceful weekend and the owner/s and staff were lovely and cheerful . Great breakfast. lovely bar. beautiful surrounding area
Breakfast was good and friendly staff. Good size room and WiFi reception was good.
Hotel in bad need of updating - stained carpeting, mould in bathroom, generally cluttered - junk stored in entrance way, reception desk located in bar - doesn't create good impression on arrival. Given competition from Highwayman Inn next door, they really need to pick it up.
Breakfast was really good
Couldn't access Wi-Fi with the access code provided in the room, but as I was only staying one night I did not query.
Friendliness of staff. Breakfast very tasty & plenty of it & unlimited tea & coffee. Big tv with sky in room. Room clean.
Booking.com gave us twin room instead of double - but owner changed beds around to make our stay more comfortable. Room décor a bit basic. A bit noisy with traffic early morning as had window open.
The food was good and well cooked. Plenty of it I have got no any complaints about the food. Staff very friendly.
Had to go and get ear plugs to sleep at night, as it was right next to a main road with traffic passing all though the night. All looking a bit tired.I like a bath but had to have a shower, as there were hairs floating in the water when bath filled up, Not mine!!
Could not get onto internet and shower did not work.
Evening meal very good and good value for money.
Bad odour in the bathroom possibly due to mould, but was told it was septic tank problem, also bathroom was not in good decorative order.Fire door outside of room made constant loud creaking upon closing. Breakfast preparation was shambolic,no cups and breakfast station was dirty.Carpet in room looked shabby and was stained, drawer door was hanging off and traffic noise was a problem.We were booked for 2 nights but decided to leave after 1, asked for our money back for the one night and explained why we were leaving. We were given a refund and told if we were coming back he would give us a free night! Trust me we won't be returning!
The owner Jim and his staff went the extra mile to make sure our stay was enjoyable. It is these personal touches that steers me away from corporate hotel chains to places like this. If I am ever in the area again I would definitely book here. Cheers to Jim!
My own fault that I didn't rent a car _ it is rather remote!
People shouting down the corridors all night. Music being played throughout the night. Dirty and extremely old decor. Shower blind I think was from 1983. To top it off was an owner that clearly did not have a clue. My work colleague was new to Somerset being from America. He wanted to have a small try of 2 local beers to see what he would prefer to buy. The waitress obliged but the owner was just plain obnoxious stating "you come down here and sniff and try my beer. £2.50 a pint and you come here and want to stick your nose in it and sample" pathetic and rude . Try the highwaymen pub and hotel next door - lovely staff and clean. Avoid castle dracula at all costs!
Due to error with booking.com .unfortunately when we made our booking we was contacted afterwards to say they had no vacancies. Jim at cannards kindly went out of his way to arrange alternate accommadation. We had breakfast and evening meal there which was nice.
Very good staff at breakfast
Water came through my ceiling in two different areas. My stay was queried even though my booking form clearly stated I was booked in until Friday
Cannot rate the quality [& quantity !] of food too highly, as with the kindness & friendliness of the staff. THIS is how a good Hotel/Pub SHOULD be run ! Highly recommended !!
Shower controls v.difficult but understand this will be rectified shortly.
Very good value, because of breakfast and facilities in rooms (tea, coffee etc) The breakfast was very good. Rooms were clean and roomy for single rooms. For a weekend stay is very good.
The entrance hall was very off-putting as needs a new carpet or maybe tiled. The property seems to be in need of up dating a bit more. Service at breakfast was a bit slow as think there wasn't enough staff when a large group came in. If this hadn't been the case, it would have been fine.
The manager was very rude and made offensive comments regarding a christian event that was taking place locally. The room was 'grubby'. I would not attempt to stay at this place again.
Friendly staff, lovely room, good breakfast, near to where I wanted to be.
Road noise! At its worst on Thursday night. I guess all the lorrys ALL NIGHT where trying to get home for the weekend. Ear plugs didn't get rid of it.
Clean, single en-suite room at reasonable price. Good coffee
No marmalade for breakfast and breakfast was inconsistent e.g not always mushrooms and variety of eggs ( scrambled/poached ) not always available.
I liked the buffet style breakfast and having my eggs and toast cooked to order! Location was good for Bath and West showground.
My room was at the front of the hotel and was incredibly noisy. I had seven nights of interrupted sleep due to the traffic and in particular lorries going past on the A37.It was so noisy that I found it difficult to hear the tv. There was no hairdryer- luckily I bought my own, no wardrobe and no fire instructions displayed in the room.
Manager was helpful
I've put a complimentary report on the hotel's website.
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