Holiday Inn Express Canterbury  

Good all round

The locatie very good, but coming from dover to be , warned about the turning off to dunkurke would have shaved us alot of time and petrol. This would be good for everybody if you explain the route on your print out. Other than that it was and excellent stay.myriame bowler.belgium

After the inital shock of arriving through the garage, we were very pleased with the hotel. The rooms were very clean & functional, the (free) breakfast was fine, if a little busy! The lounge/coffee area was handy for meeting up with friends

The location! We were surprised that the entrance is actually through the petrol station; our friends spent some time going up & down the A2 trying to find the entrance! The signage really needs looking at, to make it more clear.

Was comfy and unlike hotels in town , could checkout 12

It seemed I was bothering staff asking for batteries for remote!

Hotel staff were friendly and helpful. The room was a good size and clean. There was no road noise. Breakfasts were hearty.

Difficulty in accessing the Hotel from the motorway as it was located at a service centre away from an immediate off ramp. It was difficult to locate it on the GPS. It needs more definitive instructions of how to get there on its advertising and brochure.

Clean good value hotel. Rooms good and breakfast ok

The location and price

Limited menu

Excellent all round. Staff very attentive and obliging.

Could do with some plate warmers in the servery area. Tv could do with an upgrade to flat screen with more digital channels available.

Convenient for visiting Canterbury. Good value with breakfast included.

Bedding poor quality and duvets too thin with no spare blankets. Extra duvets grudgingly supplied after repeated requests.

My friend and I liked everything. It is the first time we'd stayed at an Holiday Inn Express and were very impressed. The rooms were excellent, we were able to adjust the room temperature. We had supper which was served quickly and was not only delicious but a reasonable price. The continental breakfast included hot food too which was most appreciated.

Handy for Dover ferry

A bit tired

Clean, with a comfortable bed.

I pre-booked the Holiday Inn Canterbury, for myself and my elderly mother, in order to get a good night's sleep after a 14 hour drive across France. We arrived after midnight and despite being the only guests at reception, check-in was painfully slow. Shortly after 6am an alarm sounded. I now know this to have been the fire alarm. Assuming it to be a fire alarm, we dressed and left the room. No members of staff could be found. If the hotel has an internal PA system it was not used. The emergency exit signs appeared inconsistent and then disappeared as we approached the last corridor before reception. At this point the alarm ceased. I could not find a member of staff to explain the situation or give reassurance. With no evidence of fire, we returned to our room. Later, I asked the duty manager to explain what had happened. She said that kitchen staff had failed to properly ventilate cooking fumes, triggering the fire alarm. There had been no fire or risk of fire. I told her that the failure to communicate to guests during the alarm had been negligent and potentially dangerous and pointed out that kitchen staff should be competent at managing their workspace. My good night's sleep - the sole purpose of my stay - had been reduced to less than five hours. I found the duty manager to be unsympathetic and generally unhelpful. She told me that there had only been one member of staff on duty and I should not have expected to have been told what was going on either during or after the fire alert. She said that she was unable to offer any kind of recompense and that I would have to contact her manager who "was on holiday" - and was handed his card. I am deeply concerned at what seems to me to be a low level of competence and concern for the safety and welfare of guests and very unhappy at the apparent disregard for my loss of a full night's sleep.

The staff were friendly,helpful and very efficient at booking in and checking out.The rooms were clean and comfortable and we would recommend this hotel to friends and family.

room comfortable and clean. Buffet breakfast excellent choice available

As others have commented, we missed the turning to the hotel (the holiday Inn sign is rather small) and had to travel several miles before we could turn back. A comment on the hotel's website that the hotel is located within the services area which is clearly marked would result in less stress locating the hotel.