The Carlton Hotel Edinburgh  

Reception staff very helpful with our enquires about an item that had been left behind.

Poor selection of coffee, tea and biscuits. Also, toiletries in bathroom not very exciting!

perfect location

room was cold

Location - town centre

1. Staff did not explain there was no off road set down on arrival 2. Staff could not explain how to get out of town on departure

location and spa/leisure facilities.

first room was of a poor standard and after voicing this at reception we were upgraded. I do not think either room was deserving of a 4 star rating. the car parking facility was expensive and not very convenient

Location and helpful accommodating friendly staff.

Promised adjoining rooms but were not available for us.

Staff were very friendly, rooms were small but clean and ample for a weekend stay. Breakfast was very nice too. Location was ideal for all aspects of visiting Edinburgh.

We went to the hotel to have a relaxing time at spa etc and were in room 417 unfortunately it was anything but restful and did not get a wink of sleep when the club revellers had exited clubs and hung about street corner for what seemed like hours. Finally at 4am we either dosed off due to exhaustion or the revellers had departed.I Complained to the concierge re putting guests in the rooms facing main street as the windows are not double glazed to keep out noise!! I won't be back unless Im the reveller!!!!

I liked the welcome and professionalism of the Reception staff. I liked the location which is perfect. The spa was lovely and a great way to relax after a day of sightseeing. The weather was freezing and some parts of the hotel were cold but there was a quaintness about it as it was in keeping with the age of the hotel.

We had vouchers for breakfast which made it good value but the staff seemed over-run - some of the hot food was cool and our hot drinks were lukewarm. Not terribly important but we ate out after this.

North Bridge Street is quite noisy at night , so if that bothers you ,make sure you get a room facing the other side

The car park they are using now is a fair walk uphill ..prefered the location of the old car park

The room we had (room 306) was a little old and outdated - but had an ok bathroom and bed was comfortable - it was at least not on the street and therefore quiet for a city hotel (which was lovely)

Room old and needed updating with old furniture

Everything - location, service, quality of food, comfort, staff

Good food, friendly, helpful staff, clean hotel and well positioned

The leisure facilities were substandard, work was being carried out

Staff were very polite and efficient. Service was excellent in the lounge/bar area.

Room 236 was cramped, dirty and in need of re- decoration following what looked like water damage from the room above. Not what I expected from a 4 star hotel in the centre of Edinburgh.

Beds excellent and v comfoy. Rooms well decorated and spacious, as was bathroom. Location fantastic. V central and walking distance to station.

Spa is ok but needs urgent renovation to bring it up to standards of rest of hotel or modern health club.