Barceló Edinburgh Carlton Hotel  

Reception staff very helpful with our enquires about an item that had been left behind.

Poor selection of coffee, tea and biscuits. Also, toiletries in bathroom not very exciting!

The staff and location

The hair dryer not working

It was central for Edinburgh's amenities just off the Royal Mile and close to the train station. The spa facilities were good, althought there was a queue for the jacuzzi as it was quite small and had a 20 minute timer on it.

I have stayed in many 4 star hotels and given the price I paid for one night, I was expecting the "wow" factor here. However I felt the hotel seemed a little tired and needs updating as there was paint peeling from the windows, mould on the bathroom tiles and the odd broken tile.

Perfect location. You can reach hotel from railway station just by 4 min walking. Ask personnel for path from station! Hotel closer than it looks. Also hotel is close to sightseeings and different restaraunts.

There's no Wi-Fi Internet in rooms. And you can get a voucher in lobby only for 30 min Internet.

Excellent location, easily accessible both by rail and car, very well located for all the major sights. Parking is extra, a bit steep, so we parked in the long stay car park of Waverley Station..Grand old building, opulent entrance.. Staff friendly and our extra request seen to quite quickly. Didn't eat there, so no comments on food. Breakfast way too expensive so family ate out (just across the street) for far less. Comfortable rooms, nice views, good bathroom with plenty of hot water.. Walls a bit thin, could hear my children quite well. Relieved it wasn't an enthusiastic couple... Pool lovely & warm, steam room great, other features weren't tried out.

The hotel had the feel of having undergone a cost cutting excersise. Reception staff left us waiting for ages while they were having a chat with a minor employee. As we had arrived early, left suitcases in a safe area, but the chap's laksadeisical attitude did not fill us with confidence. Nothing happened though. No clear signeage where the swimming pool was. Pool is in the basement but that's no excuse for being so poorly lit, no chance to read. Decor is a bit unimaginative. Steam room & sauna lovely but minor step down undistingishable.In the rooms, tea making facilities stingy though toiletries nice. Windows hadn't been washed outside for ages, spoiled the view. Tv pixelated all the time. Having said all of that, we had a lovely time, just such a shame that considering the high star rating & cost, the staff & management could have done better.

From the moment we arrived we were treated very well. We were allowed to check in early, were upgraded as it was my sisters 60th and got a late checkout. Great value for money

Excellent location in the heart of the city.

No free Internet in the room; had to go to the lobby and ask for 30-minute free passes

Great location. Large room. Very friendly staff. Good breakfast.

Bar and entrance areas not very appealing.

Stayed at the hotel due to having a spa day booked within the hotel. Room was very clean and the bed very comfortable. Breakfast was nice and what you would expect from a hotel, also the staff were friendly and helpful. Would stay here again.

Everything. Except the cobwebs at the curtains and fluff in corner of bathroom

Staff were friendly and helpful. Room was large and spacious. Location was perfect for pubs and shops. We ate out so cannot judge the restaurant but breakfast was well presented and more than adequate.

size of rooms , size of bed , location , swimming pool etc

breakfast buffet style not the best but ok

Ideal location, friendly staff, comfortable good-sized room