Carlton Mitre Hotel  

My husband and I were greeted by friendly staff who were very helpful. Our room which was upgraded was delightful, overlooking the Thames and a perfect location for our visit to Hampton Court - directly opposite. Breakfast was lovely and the staff were very attentive.

Close to where I had a business appointment. Courteous and professional staff who responded to requests promptly.

Extras we're expensive, meaning that overall value for money was not good. For example the charges for Internet and breakfast we're much higher than other comparable hotels. Breakfast was inferior in quality to the evening meal. The food was at best barely warm and the choice a little limited.

In an ideal situation convenient for rail links or driving beautiful location

The ambiance, the situation next to the river and Hampton Court Palace, and a very well preserved historic building.

Great location, polite staff, clean roon, and the free min bar was a lovely touch.

Location, size of room, staff

Breakfast offering - expensive for what you got. Quite basic. Bathroom slightly dated

Good location, well appointed, decoration good

There were no recption staff on when we arrived at 6.30 and only night porter at 10.30 at night and the bar was closed - seems very early for such low staffing levels. Unfortunately overnight the maintenenace team painted the outside of our door and when I opened it in the morning I got paint on my hands - told reception and they were apoogetic but had no products available to get paint off as it wouldn't come off with soap and water - customer service could be a littl tighter

The location, the history, the charm, the restaurant - all made a very enjoyable stay.

The rooms were too warm even tho the Heating did not seem to be coming on.

1) Looks great 2) Value for money with late deal 3) Excellent location on river, next to hampton court and not far from kingston

Staff came into room 3 times without knocking. I'm sure they'll fix this. Other than this staff really friendly, very helpful -hence excellent rating.

We booked for a last minute deal and when we arrived found we had been upgraded. We had a very nice room with an enormous bed. The food as always was very good, although breakfast is now in the format of a buffet (previous stay we were waited on - which is nicer). However we were able to have other items not on the buffet so I guess there is a compromise. The first cup of coffee was cold but when we told the waiter he made sure the next one was hot. The main problem with this hotel is the parking but we double parked and gave the keys to reception. We hope to book a deal for Christmas shopping when they send the details through. One of our favourite hotels as it is cosy and very friendly.

The reception staff were friendly on arrival. We liked the complimentary newspaper and mini bar- which compensated for the rather 'tired' bathroom! The hotel is in a lovely location.

We felt that the lighting in the brasserie was very bright (too bright), however staff did dim the lights when asked. We were one of only 4 couples dining in there on a beuatiful evening. We were told we couldn't eat outside on the river terrace as it was "too dark to serve food". There were uncleared drinks and bottles in public areas. The tables were sticky in the brasserie.

Location and river view

The movies did not work :-(

The large television, which swivelled. The dining room overlooking the river. The large bed and bedroom. The staff were very accommodating.

The sound proofing to adjacent rooms not good I.E. doors being banged and walking up and down stairs.