Carrington House Hotel  

We booked this Hotel because we were there on a dance weekend, which we thoroughly enjoyed. We found the staff very friendly and helpful. It was in a nice quiet area so our sleep wasn't disturbed. It was only about 10 mins at the most drive into the shopping centre. On foot the beach was probably a good 20 mins walk. On one of the mornings the hotel had problems with electric in the restaurant and had to resort to providing breakfast in the lounge. This must have been a nightmare for the duty manager but he and his staff coped wonderfully.

We had stayed at this hotel before, about 4 years ago. Then the food was excellent but we were very dissapointed with the quality of the food this time. The starters and desserts were acceptable but the main meal I'm afraid was pretty dismal. Breakfast was ok but I would have liked a better choice of fresh fruit/croissants and better coffee that didn't taste like it had been stewing for hours. Although our room was very clean there was evidence of very poor repair jobs. Also the bath panel was split and the shower was either scalding or cold. Would I stay here again? Only if it was another weekend dance break. To entice me for a week they would definately need to improve their food.

The room was spacious and comfortable, with plenty of storage allowing me to unpack completely for the length of my stay, which is helpful when it's work every day. Bt Openzone availability is helpful.

The Freeview died one evening, meaning the 24-hour new channels were not available.

The staff - particularly the guy at the front desk. Helpful, friendly, flexible - they are a huge asset to the hotel. The breakfast was fine and the beds were very comfortable.

The tv in the room (102 I think we were in) was in a really silly position ( so you had to move chairs and sit in front of it to see it. It was a wee bit shabby and run down eg tears in the curtains that surely wouldnt have taken much time or money to repair. The coffee - at £2.50-wasnt very nice and you didnt get much of it.

Every thing couldnt fault anything.

We where apart of the Soul weekender party..I Must say my room was lovely with only one complaint, it was too hot!!! The Breakfast was lovely and te breakfast staff where exceptioanly pleasent.more than I can say for the staff on the front reception area!! Quite rude and abrupt. However I would like to book again for next year, hoping to get the same room!! Many Thanks Martine Wright Room 128

Was pleasently surprised by this hotel as the photos do not do it justice. We stayed in a family room and it was huge and comfortable although the heating was extreme and there are no safety catches on the windows. The staff were polite and helpful and a big thumbs up for the breakfast (even my fussy children loved it) without a doubt this will be my hotel choice next time were in bournemouth.

The heating in the room was over the top and there are no safety catches on the windows which open really far. Not good for a first floor family room with small children.

Friendly helpful staff. Child friendly - good child menu. Use of the pool for the whole family.

We stayed at the hotel in September and were very satisfied then so to celebrate our wedding anniversary I booked again, and again we were very satisfied from House Keeping to reception and friendliness of the staff it made a lovely weekend for us both. Thank You All. Mr & Mrs c & v Langston

The bar never closed!!!

The environment and the willingness of the staff to help.

Parking, no air condition in the room.

The day we left

Our room (No. 3) had tears in the curtains and a hole in the floor covered by carpet. The corner of the room was black and damp. The bathroom was covered in black mildew. There was no full length mirror. The food was also pretty grim and nothing at this hotel came close to what we have previously experienced at this particular group of hotels. We immediately asked for a different room and were offered Room 9 which was equally depressing. We did not stay for the 8 nights we had arranged but left after 3. We wondered if it was because we had booked on the internet that nothing better was offered and as we were celebrating an anniversary it was particularly disappointing. I should however mention that this was during the busy season but if rooms aren't up to standard they should be left empty. Needless to say we will not be staying at a Forestdale Hotel again and as we have stayed in various others over the years and have also recommened them to friends this is quite sad. This may sound like a complaint but you have asked what I didn't like!!!

Arron was wonderful; he sorted out a couple of problems for me with good humour and spead

We found the hotel verybcomfortable and the breakfast had lots of choices with as much as you wnted to eat. Our 3 children enjoyed the table tennis and swimming pool. Very helpful staff.

Rooms were hot. We had fans but unfortunately the radiator in my husbands room would not turn off so he had to have a fan on constantly, the staff offered to move him but had no suitable rooms as we needed a triple room for my husband and 2 children so he put up with it.