눉Our £90/night room was not cleaned during our stay! I mentioned this as my husband and I checked out and was told (presumably by one of the owners, though she never introduced herself) it was because we were still in the room at 10.30am, which was the only time she cleaned the rooms. I mentioned that we were just having a relaxing morning before leaving for the day and would have been happy to have vacated the room early if she had let us know it was the only time we could have our room cleaned. I then explained, that we left the room shortly after 11am and didn't return until 10.30pm that night, so it could have been cleaned during that time. Her haughty response was that she didn't know if we were in the room and didn't want to disturb us. She was regretfully quite rude, and attempting to blame us for our room not getting cleaned was absurd. As I told her at the end of our conversation, my husband and I would have preferred (at the very least) to have had a knock at the door at 10.30am to let us know it was the only time our £90 a night room could be cleaned.
We also didn't appreciate that though the booklet in the room had endless rules for the guests, like how we needed to be sure to keep quiet (it was written as if we were in a school setting, not an semi-expensive B&B), we were woken up at 7.00am by the staff who were clanging dishes and laughing. The room was also very, very cramped and the bathroom was always damp. The breakfast tables were also so close together that when people were sitting next to you it was as if they were at the same table and one can barely squeeze through them to get out. They also only serve breakfast for 1hr 30min every day, which causes everyone who is staying there to eat at the same time.
Honestly, there were many, many bad things about this place. Too many to name in fact. The location (within walking distance to Matlock) and the fridge were really the only good points.
눇It was nice to have a little fridge in the room. It was withing walking distance to the town.