Mercure Castle Hotel Windsor  

We were given a Premium room, which was located at the front of the hotel, with a small balcony that we could stand out on and admire the view of the main high street and the edge of the Castle. The location (centre of Windsor), the friendliness & helpfulness of the receptionists, the size and style of the room and the added bonus of free parking for hotel guests.

Room was much better than we expected. Staff were very helpful. Free parking was a bonus and there was no pressure on you to leave the car park on check out day. Great location for visiting windsor.

We very much enjoyed our short stay at the Castle Hotel. It is very convenient for visiting the Castle and seeing Windsor. The room was comfortable and facilities good. The staff were all pleasant and helpful and the food was very good although we were not able to have dinner on the second night due to a V.I.P party. We would not hesitate to book here again. J. Sampson

The luxury, the excellent location and the very good parking arrangements

Plesentness of staff, good facilities, great location

Beds uncomfortable

We left our room for about an hour to get a coffee in a local shop! On returning there were 8 people, who were unknown to us, in our room. There was no introduction or reason given they just left. We reported this to reception but received no appology from management or explanation. Our business is a security company and this fly's in the face of our ethos. But the hotel does print a disclaimer against loss of personal effects which I must warn them will fail in any claim if they did not take reasonable care to secure rooms. Also the hotel is over valued. Cleanliness is cosmetic, what you normally use is clean but the accumilated dust is not welcome. I have never paid £15 for a breakfast meal in my life and do not intend to start now. Because of the lack of enthusiasm and reaction by staff I have informed my directors and senior management that subsistance allowances will not be paid if the source is from any of this hotels group as I consider it not the best way of spending money.

The hotel was well presented and comfortable. The Breakfast staff were very friendly and accommodating. The room was quiet (which I asked for), spacious and comfortable. I would very happily stay again.

Although I booked Bed and Breakfast, the reservation stated it was without Breakfast. From the comments of the staff this seems to be rather common. It got sorted out eventually.

Excellent location. Staff were all very helpful, pleasant and polite. Nice bedroom and bathroom which were clean and comfortable. Free WI and free parking. Lounges were comfortable. Just what we were looking for and will definately stay there again.

Location, location, location with car parking!! Bar - very country house reasonably priced breakfast £10

No shower cap

Enjoyed stay except for poor lighting fixture that fell on my head in bathroom.

Looking old and tired - compared to other hotels in the area

LOcation

Price

Excellent location. Helpful staff. Bonus of being able to leave car in car park for the day even after we had checked out

Rooms slightly tired looking needs updating