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18 High St, Windsor, SL4 1LJ, United Kingdom – Show map
Excellent location – rated 9.6/10! (score from 463 reviews)
Rated by guests after their stay at Mercure Windsor Castle Hotel.
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44 properties in Windsor
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464 verified reviews
They speak your language!
Mercure Windsor Castle Hotel's staff speaks: Slovak, Romanian, Dutch, Latvian, French, Spanish, English, Greek, German
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Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not possible) and costs GBP 12 per day.
Room Service, 24-Hour Front Desk, Currency Exchange, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, VIP Room Facilities
Safe, Elevator, Air Conditioning
Slovak, Romanian, Dutch, Latvian, French, Spanish, English, Greek, German
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child under 12 years stays free of charge in an extra bed.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 463 reviews
Value for money
Show reviews from:
Formed from two 14th-century inns, Clarion Collection Harte & Garter sits right across from the historic Windsor Castle in Windsor town center. The property provides free Wi-Fi and a luxury health...
Score from 658 reviews Good
This historic country house is in large gardens, overlooking the Thames River. The 4-star Oakley Court Hotel provides free parking, an award-winning restaurant, and an indoor pool.
Score from 825 reviews Excellent
In 40 acres of landscaped grounds, the historic Beaumont Estate features a recreation club.
Score from 1119 reviews Good
In the historic town of Windsor, Holiday Inn Express Windsor is just a 10-minute walk to Windsor Castle and the center of town.
Score from 627 reviews Very good
The location, The hotel atmosphere the friendly staff and the great food.
Great location in central Windsor with reasonable parking costs (£12) and friendly, helpful staff.
First room we were given was truly horrible and very tatty. We requested a move and the second room was absolutely fine (in the new wing). Manager says that most of the hotel is going to be refurbished soon.
Location excellent, very comfortable, friendly and helpful staff
Wait too long for room service.
Comfortable good atmosphere and found it very relaxing
Staff tried hard and a good breakfast.
Value for money is questionable.
Loved the location, loved the reception staff ( very attentive and helpfull). Really liked the breakfast area.
The room was smaller than anticipated from the website photographs, but not too much of an issue. The real disappointment was the bathroom - the worst shower I've ever experienced in a hotel, poor water pressure from the cold tap in the basin. The carpets also looked tired throughout the hotel with seams coming apart in the breakfast area. Nothing to spoil the trip but certainly took the Edgar off our stay. Finally the parking charges - I may be naive but I was surprised to be charged for parking when I was a resident. OK this may be standard this close to London but, if so this should be clearly stated when booking.
Staff very friendly and helpful. Position of hotel very good for Windsor castle. Room lovely although a lift would have been good in the annex part of the hotel. Bar food lovely. Would definitely stay there again.
The Hotel was very well placed in the centre of Windsor, we had a privilege room, that was very comfortable and looked out onto the High street, with a view of the castle over the rooftops. The staff were all very friendly and welcoming especially in the restaurant.
Staff were so professional and welcoming. Room upgrade a huge bonus. Birthday card was icing on the cake, totally unexpected and very thoughtful. A great hotel.
Bathroom quite small but amenities great. No other downside.
excellent reception staff upon arrival
awful shower and kettle
The Irish duty manager was a hoot! Made us feel very welcome and his best friend. Helpful with ideas on what to do. Invited him for dinner with us but he delicately declined!!
The bed was too soft. The room was too hot and the AC made no difference.
My friend held her wedding party here and the staff kept her informed of what was happening every step of the way, checking she was happy with everything.
The central Location
Decor & furnishings are a little tired
Public areas, comfy lounge and open fire Good Breakfast and fast service Delightful reception staff
Broken wardrobe that wouldn't open Cold bedroom noise from external air conditioning unit outside window Nasty stained carpet in bedroom struggling out of door with cases after check out- young member of staff- male- pushes past me on his way out. Does not offer to help or hold the door!
We had a wonderful stay at the Castle Hotel. The staff were particularly polite & attentive. We were given an upgrade to a room with a view of Windsor Castle which was very special & made our stay even more memorable. The town is well worth a visit & we loved walking through the streets of old houses/shops & also the Great Park up to the castle. The hotel location is a big bonus for the changing of the guard procession that happens twice a day (on alternate days of the week). Food was freshly cooked & restaurant staff very friendly & helpful.
My only niggle was that the shower head wasn't working properly & for the type of room/hotel we were staying in I had expected the bathroom to be slightly more luxurious than it was.
Excellent location right opposite the castle. Prime spot for changing of the guard and close to shops and restaurants. Staff were extremely helpful and friendly.
Parking was expensive. £12 per day with no guaranteed space for hotel guests.
Friendly and helpful staff, spacious and comfortable dining room. Plenty of choice at breakfast with hot food cooked to order.
Room was a bit on the small side for the price. Parking costs £12 per day extra.
Great location used car park as easy to walk to main town which is mins away . Staff friendly . We stayed in annex of hotel asked for quiet room which it was until roust guests arrived having conversations shouting in lobby until early hours of morning . Not the hotels fault but perhaps they could have better security In annexe . However we would stay again ad great hotel .
Lovely hotel in ideal location. Our favourite
Hotel was perfect for our weekend Christmas break. Plenty of relaxing areas and staff were excellent. Amazing breakfast. Would defintately book again
Location in main street means easy access to Castle, river, restaurants, shops. Staff couldn't be more helpful. Lovely building, comfortable furnishings, and parking on site.
such an excellent location, with a car park available, would recommend it to others in Aust as a great last night before attempting journey home from Heathrow. Have previously stayed at Royal Adelaide, but would now recommend Castle Hotel.
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