Could not get a table in the restaurant for the evening, even though I checked in at lunch time. I had a group of guests arriving for dinner and we had booked a suite, but even as a resident / suite guest the front of house would not budge on this issue at all, no flexibility, no smile, no sorry, no explanation. Rather surly attitude IMHO. Not impressed buy this at all, offered bar food...really? for VIP guests. Shame, has put me off using the place again or recommending it. Also, we arrived at breakfast and stood for several minutes with no staff in attendance, so we ended up selecting our own table and having to wait for staff to finally appear five minutes later and call them rather loudly to get any attention, they were over worked and undermanned, no attention to quality service in restaurant at breakfast time had to literally stand up to get a staff member to come and take our order, summary is that there was a lack of experience and not scanning for customers that need service, don't get me wrong, the place is lovely but service needs to be far better, more so to earn the rates being expected at this hotel and the costs of meals in the restaurant. In summary, with a less surly over confident attitude and a more "attending to your needs outlook" from the staff whether a paying resident or visiting guest - the place would immediately improve. There is little competition for a quality Hotel in Hereford, so maybe they have become complacent and over confident, which has dropped standards, maybe they were just having a very bad few days. I feel the first rather than the second of these is the case, shame, could do much better.
Location, cleanliness, suite was lovely., needs bath robes and more coffee / drinks / consumables.