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Castle House Hotel, Castle Street, Hereford, HR1 2NW, United Kingdom – Show map
Excellent location – rated 9.6/10! (score from 129 reviews)
Rated by guests after their stay at Castle House Hotel.
|Four Poster Bed Suite|
|Castle Double Suite|
|Junior Suite Twin|
|Small Double Room|
|Superior Junior Suite|
|Junior Suite Double|
|Deluxe Double Room|
|Castle Twin Suite|
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15 properties in Hereford
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129 verified reviews
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Castle House Hotel's staff speaks: English
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Food & Drink
Bar, Restaurant with Dining Menu, Special Diet Meals (upon request)
Free private parking is available on site (reservation is not needed).
Room Service, Laundry, Dry Cleaning, Honeymoon Suite
Newspapers, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 129 reviews
Value for money
Show reviews from:
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Booked a small double but got a junior suite!Lively comfortable room and sitting area, large TV, complimentary fruit, crisps, biscuits, robes, slippers. SeparaTe heating controls for room and bathroom.Staff excellent, breakfast cooked to order. Good restaurant.
No probs for us but no lift and third floor room might be difficult for people with mobility issues, although there are ground floor rooms. Also we were in the "Town House" 50 yards down the road from main building, again would only be a problem for those with mobility issues.
Building, which is beautiful, location, breakfast
We stayed in the Royal suite and it was amazing and very comfortable.
I loved that when we got back from our evening out, the staff had come in and turned down our bed and put more fresh towels in the bathroom.
Excellent room and bathroom. Restaurant worthy of Michelin stars.
Staff, room, atmosphere in general
Required to breakfast in the bar owing to work being applied in the dining room. leading to a poor breakfast, hard egg warm,cold bacon.
Everything and especially dinner, which was cheap and very high quality. Breakfast is excellent.
Nothing, this is a great hotel in every way.
Enjoyed our stay immensely . Staff were excellent and welcoming . Attention to detail in the room was impressive . Very comfortable hotel in a wonderful location . A few steps from the castle , cathedral and parks and a couple of minutes walk from the charming streets of Hereford . No hesitation in returning of recommending .
Service Courtesy of staff Amenities Cleanliness Room comfort Quality of food
Loved the room and location. Staying at the Townhouse was unusual and pleasant. Room was slightly on the small side - especially as it was advertised as a junior suite. Staff all very pleasant. Some cleanliness issues with the shower screen were rectified without us specifically requesting it.
The food was OK but nothing special. Breakfast very disappointing and quite mean (for the price we paid). The steak on the first night was very chewy. After complaining about the breakfast order being wrong no attempt was made to rectify this.
Comfortable room with good facilities. Excellent décor throughout the hotel Friendly and efficient staff
only one small thing: ordered a medium steak which was well done
Everything, it was clean the breakfast was excellent, the staff were great
Location, cleanliness, suite was lovely., needs bath robes and more coffee / drinks / consumables.
Could not get a table in the restaurant for the evening, even though I checked in at lunch time. I had a group of guests arriving for dinner and we had booked a suite, but even as a resident / suite guest the front of house would not budge on this issue at all, no flexibility, no smile, no sorry, no explanation. Rather surly attitude IMHO. Not impressed buy this at all, offered bar food...really? for VIP guests. Shame, has put me off using the place again or recommending it. Also, we arrived at breakfast and stood for several minutes with no staff in attendance, so we ended up selecting our own table and having to wait for staff to finally appear five minutes later and call them rather loudly to get any attention, they were over worked and undermanned, no attention to quality service in restaurant at breakfast time had to literally stand up to get a staff member to come and take our order, summary is that there was a lack of experience and not scanning for customers that need service, don't get me wrong, the place is lovely but service needs to be far better, more so to earn the rates being expected at this hotel and the costs of meals in the restaurant. In summary, with a less surly over confident attitude and a more "attending to your needs outlook" from the staff whether a paying resident or visiting guest - the place would immediately improve. There is little competition for a quality Hotel in Hereford, so maybe they have become complacent and over confident, which has dropped standards, maybe they were just having a very bad few days. I feel the first rather than the second of these is the case, shame, could do much better.
Very dissappointing main course for dinner, although my husband' s was excellent.
Well trained staff and excellent chef. Spacious room with excellent bathroom.
Being in the basement room in the Town House we could hear people walking across the room above. However, advertising material warned us that the walls and floors were thin.
We stayed the weekend for a local family wedding. Turning up late on Friday night we received a very warm welcome and were shown to our room personally by the friendly night receptionist. The suite was lovely, in the top of the town house building. Breakfast delicious.
Everything about our room, especially the comfortable sofa, the fridge and sink for filling the kettle and rinsing cups, the range of snacks and the space. The decoration of the hall, stairs and landings in the town house.
Fresh grapefruit at breakfast was a bit underripe and a wider selection of prepared fruit would have been good. A couple more hooks and shelves in the bathroom would also be helpful. These are very minor criticisms!
Good location nice breakfast good tea and coffee in rooms. A nice hotel in a great location but overpriced for what it is.
It was a boutique hotel trying to be something it wasn't. Priced higher than it's refurbishment. Room was horrendously hot all the time with window open and couldn't sleep, had to out the fan on to sleep but that was noisy. At £150 a night you would expect aircon or for them to sort something out permanently.
Most of the staff were fantastic. The Townhouse Suite/s were lovely, luxurious but homely, not like a hotel at all. Spacious and with extra little rooms. Loved the walk in shower. The little extras of fruit and biscuits etc were appreciated. Breakfast was faultless and delicious. We were upgraded very generously. Bed very comfy.
A couple of members of staff let the side down as they didn't seem to have the relevant training. Twin beds zipped together are understandable but a little pointless as you can't lie in the middle. Shower had no grabrails and no shelves to put soap etc on. Seemed to be no soundproofing between floors, could have been disastrous.
Staff were very helpful and welcoming. Room was beautifully furnished and very comfortable. Excellent and stylish location, very close to the cathedral, river and independent cafes and shops
Service and staff room and newness of being refurbished quality of room self-serve coffee etc. fresh fruit and snacks in room on arrival Ethos and decor in dining room choice of food, wine and other drinks food local produce
cobwebs on ceiling but these were quickly removed. (it is autumn!) bar area rather stark in contrast with other lovely decorated areas
The staff were amazing, my room was small but beautiful. I will be going back next time I need a treat.
Stile and atmosphere! A place to go for a romantic weekend!
As usual the British plumbing is not making anyone happy.
A la Carte menu was good on the whole (duck starter was bland), room (except bathroom) on the whole was lovely, very comfortable and the bed was huge!
The bitter on tap was not nice, we were served dinner by 5 different waiter/waitresses, the bathroom smelt of an old persons home, the town was less the quaint country retreat than I had imagined (my fault), no facilities - overall impression was that the room rate was excessive.
The staff were exceptional and very professional. The cooked English breakfast was as good as it gets with locally sourced items.
We were upgraded. Sounds good until you realise we had to go up 52 steps to get to the room. No lift and not much fun for a mature couple. The smoked salmon with scrambled egg for breakfast had to be sent back as the fish was not edible.
Lovely location, very quiet and peaceful
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