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Castle House Hotel, Castle Street, Hereford, HR1 2NW, United Kingdom – Show map
Excellent location – rated 9.6/10! (score from 123 reviews)
Rated by guests after their stay at Castle House Hotel.
|Four Poster Bed Suite|
|Castle Double Suite|
|Junior Suite Twin|
|Small Double Room|
|Superior Junior Suite|
|Junior Suite Double|
|Deluxe Double Room|
|Castle Twin Suite|
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15 properties in Hereford
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124 verified reviews
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Castle House Hotel's staff speaks: English
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Food & Drink
Bar, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Laundry, Dry Cleaning, Honeymoon Suite
Newspapers, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 123 reviews
Value for money
Show reviews from:
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Score from 156 reviews Good
Loved the room and location. Staying at the Townhouse was unusual and pleasant. Room was slightly on the small side - especially as it was advertised as a junior suite. Staff all very pleasant. Some cleanliness issues with the shower screen were rectified without us specifically requesting it.
The food was OK but nothing special. Breakfast very disappointing and quite mean (for the price we paid). The steak on the first night was very chewy. After complaining about the breakfast order being wrong no attempt was made to rectify this.
Comfortable room with good facilities. Excellent décor throughout the hotel Friendly and efficient staff
only one small thing: ordered a medium steak which was well done
Everything, it was clean the breakfast was excellent, the staff were great
Location, cleanliness, suite was lovely., needs bath robes and more coffee / drinks / consumables.
Could not get a table in the restaurant for the evening, even though I checked in at lunch time. I had a group of guests arriving for dinner and we had booked a suite, but even as a resident / suite guest the front of house would not budge on this issue at all, no flexibility, no smile, no sorry, no explanation. Rather surly attitude IMHO. Not impressed buy this at all, offered bar food...really? for VIP guests. Shame, has put me off using the place again or recommending it. Also, we arrived at breakfast and stood for several minutes with no staff in attendance, so we ended up selecting our own table and having to wait for staff to finally appear five minutes later and call them rather loudly to get any attention, they were over worked and undermanned, no attention to quality service in restaurant at breakfast time had to literally stand up to get a staff member to come and take our order, summary is that there was a lack of experience and not scanning for customers that need service, don't get me wrong, the place is lovely but service needs to be far better, more so to earn the rates being expected at this hotel and the costs of meals in the restaurant. In summary, with a less surly over confident attitude and a more "attending to your needs outlook" from the staff whether a paying resident or visiting guest - the place would immediately improve. There is little competition for a quality Hotel in Hereford, so maybe they have become complacent and over confident, which has dropped standards, maybe they were just having a very bad few days. I feel the first rather than the second of these is the case, shame, could do much better.
Very dissappointing main course for dinner, although my husband' s was excellent.
Well trained staff and excellent chef. Spacious room with excellent bathroom.
Being in the basement room in the Town House we could hear people walking across the room above. However, advertising material warned us that the walls and floors were thin.
We stayed the weekend for a local family wedding. Turning up late on Friday night we received a very warm welcome and were shown to our room personally by the friendly night receptionist. The suite was lovely, in the top of the town house building. Breakfast delicious.
Everything about our room, especially the comfortable sofa, the fridge and sink for filling the kettle and rinsing cups, the range of snacks and the space. The decoration of the hall, stairs and landings in the town house.
Fresh grapefruit at breakfast was a bit underripe and a wider selection of prepared fruit would have been good. A couple more hooks and shelves in the bathroom would also be helpful. These are very minor criticisms!
Good location nice breakfast good tea and coffee in rooms. A nice hotel in a great location but overpriced for what it is.
It was a boutique hotel trying to be something it wasn't. Priced higher than it's refurbishment. Room was horrendously hot all the time with window open and couldn't sleep, had to out the fan on to sleep but that was noisy. At £150 a night you would expect aircon or for them to sort something out permanently.
Most of the staff were fantastic. The Townhouse Suite/s were lovely, luxurious but homely, not like a hotel at all. Spacious and with extra little rooms. Loved the walk in shower. The little extras of fruit and biscuits etc were appreciated. Breakfast was faultless and delicious. We were upgraded very generously. Bed very comfy.
A couple of members of staff let the side down as they didn't seem to have the relevant training. Twin beds zipped together are understandable but a little pointless as you can't lie in the middle. Shower had no grabrails and no shelves to put soap etc on. Seemed to be no soundproofing between floors, could have been disastrous.
Staff were very helpful and welcoming. Room was beautifully furnished and very comfortable. Excellent and stylish location, very close to the cathedral, river and independent cafes and shops
Service and staff room and newness of being refurbished quality of room self-serve coffee etc. fresh fruit and snacks in room on arrival Ethos and decor in dining room choice of food, wine and other drinks food local produce
cobwebs on ceiling but these were quickly removed. (it is autumn!) bar area rather stark in contrast with other lovely decorated areas
The staff were amazing, my room was small but beautiful. I will be going back next time I need a treat.
Stile and atmosphere! A place to go for a romantic weekend!
As usual the British plumbing is not making anyone happy.
A la Carte menu was good on the whole (duck starter was bland), room (except bathroom) on the whole was lovely, very comfortable and the bed was huge!
The bitter on tap was not nice, we were served dinner by 5 different waiter/waitresses, the bathroom smelt of an old persons home, the town was less the quaint country retreat than I had imagined (my fault), no facilities - overall impression was that the room rate was excessive.
The staff were exceptional and very professional. The cooked English breakfast was as good as it gets with locally sourced items.
We were upgraded. Sounds good until you realise we had to go up 52 steps to get to the room. No lift and not much fun for a mature couple. The smoked salmon with scrambled egg for breakfast had to be sent back as the fish was not edible.
Lovely location, very quiet and peaceful
Junior Suite, lovely decor really comfy bed, felt really relaxed
Just a bit of cooking smell from the kitchen, shut window all OK
Wonderful garden to relax in. Central location in great little town. Staff couldn't do enough for you.
We always arrive very late as we travel up from London. The night porter Clive is always very cheerful and happy to help - he keeps the bar open as long as you want! Brilliant location, excellent breakfast, beautifully decorated and very clean. Happy, helpful staff.
Bedroom this time was rather small and bed only a 4ft which is way too small when your husband is 6ft 4 !! But when we mentioned this to reception they said to call next time and they would make sure we got a bigger bed - I booked online!
Fresh milk in room Coffee pot in room Excellent breakfast Good parking
Wi-Fi a bit weak on top floor
It was very centrally located. The staff wer friendly and helpful. The room was confortable and the food and afternoon tea were excellent.
I had a small suite with my very own private garden with apple and pear trees. The staff were very polite and attentive. The decor and furnishings were classically modern and well maintained. The hotel is spotlessly clean. Very well located for the cathedral and city centre in a quiet street. An equivalent to 5 stars.
I did not want to check out!!
Very good and silent location close to cathedral and castle,a very nice garden and pond,gentle and helpfull staff,high quality restaurant,very favaorable kitchen,clean rooms and bath room. I stayed in Junior Suite.
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