Castle Hotel  

I only came for one night in order to attend a funeral, but I was made as welcome as if I was staying for longer. The room was very comfortable and spotlessly clean with tea-making facilities and bathroom amenities. I had an excellent night's rest in a very comfortable bed! The location is excellent, being near the train/bus station and taxi service as well as a variety of good shops. All staff were very pleasant and helpful. It was a pity my visit was so short as I did not get the opportunity to sample the variety of food on offer in the restaurant. However, all my friends lunch there regularly and recommend it highly, so if/when I return to Merthyr Tydfil I will make sure I return to the Castle Hotel.

staff where very polite and helpful

the room that i booked online was nothing like the one i stayed in,it was small not very clean noisy bed was uncomftable deco was dirty,no parking spaces had to park across road in public car park.

The location was excellent, free parking up the road. All staff I met were great, and the food in the hotel was very good especially the curry. Wifi available throughout though, and at a good speed.

Rooms are a little dated, and could do with a little modernising. But everything worked and bed was very comfy.

Free WiFi. Informative Staff. Central location near amenities such as shops, cash points, take-aways. Inexpensive. Local parking was cheap (£3.50 / 24 hours).

Room was adjacent to a chimney with marked odour pervading room despite closed windows if windows opened smoke came straight into room. Room very dusty & not cleaned properly from previous guests - debris on floor. Mattress like concrete + 1 pillow per person. WiFi very slow and access to certain services like msn messenger barred. No fridge in room. Tv on wall bracket tilted at angle. Insufficient electrical points. Parking some distance from hotel. Significant unidentifiable stains on walls & peeling wallpaper. Rooms look nothing like they do in website pictures.

Reasonably priced and comfortable

No refund of any kind on a cancellation. I have stayed here a number of times and this is my one major complaint

The staff were excellent nothing too much trouble we found a problem with the room and were offered another room straight away.

nice staff friendly

The shower in my room was broken, water was spraying everywhere from the hose section of the shower, and basically unusable. The hotel should not have let anyone stay in that room as it was faulty!

We had a very pleasant stay at the Castle hotel, our room was very comfortable and clean, the staff were all very pleasant and the food was excellent

It was clean and comfortable.

Good location for public transportation.

Staff could have been more knowledgeable about local transportation.

Warm friendly & accomadating staff. Lovely spacious room with comfortable furniture.