Castle Hotel  

Staff friendly

No heating in room. Draft coming in from the window Bathroom not very clean Wallpaper coming off the wall

Easy and speedy booking process.

Lack of parking. No option given for breakfast. Hotel needs a bit of money spending on it to bring it dragging into the last decade at least. Couldn't understand why I had to pay on arrival but not given a receipt until departure.

Staff very friendly, politely asked if we minded waiting as only one person on duty doubling up. Rooms well furnished and comfortable -beds also comfortable.I would come to this hotel again.

Having to wait to be attended to, one girl trying to run between bar and reception. Also VERY hot, could have done with turning the heating down in view of the heatwave weather outside whilst we were there.Also parking would have been difficult if I didn't have a blue badge .Was noisy at night from revellers (bank holiday weekend) but this wasn't the hotel's fault.

Cheep rooms

No parking our car got kicked and dented when left in public car park

We found nothing was too much trouble for the staff everything was available a great base for visiting south Wales a shame they didn't have own carpark but drop off point outside front and with a disabled badge could stay for a time food was good quality and plentiful plenty of variety too so on the whole we all had a lovely stay

No parking on site

Food was good . staff friendly. well postion for the hotel. close to shops and transport

bathroom a little tired . Furnishers a little dated .

food was lovely,staff were helpful

the rooms where a bit out dated.and needed some decorating unfortunately cleaning standards could have been better,there was tea stains and runs down the cupboard doors and dust what had been collecting.and no bacl to wardrobe

Smoking room. Very close to town and local amenities. Staff were friendly. Night staff on the front door throughout the night. Plenty of pillows. Room was large.

Valance sheets on bed (ones that cover the base of the bed) were stained with, what looked like, blood. The small decorative pillow was absolutely filthy. The shower did not work - the pipe was split so we had to take bath's instead. The radiator would not switch on -the room was warm enough as it was a warm day, but one could imagine this being a problem on colder days. No extending check-out time.

Staff were nice

Owner/manager was rude most of the time

Nice staff except manager owner, unhelpfull and ignorant towards staff

breakfast stops at 9am? why no wifi throughout building hot water takes about 10 mins food basic awful sauces on fish

Location of the hotel is excellent, good value

Funny smells in the hotel, and can smell dinner cooking from the room.

we like it everythink especially the reception guy . he was very friendly and helpful . thanks very much for all the team we really had a good time .

Staff were very helpful and lovely clean bathroom in the room. Just needs a thicker duvet. hotel was lovely but maybe needs a update in Decore. Very close to town

It is in the city center

-There were holes in the sheets -There was a bus seat in the room that was covered with carpet - The bathroom smelt like human feicies. - The carpets, curtains did not match - The hotel smelt like a nursing home - There were no working sockets in the room. - The receptionist was rude -There are no parking facilities -The light stitches were on a box by the bed, very outdated -

friendly staff, clean bedding,

no hairdryer in room, cracked tiles on bathroom floor,coffee very strong in dining room.

very good, specially staff.

I throughly enjoyed my trip there It was a pleasant experience and I would recommend many to stay there

Nothing the entire weekend was great

Nice, clean hotel

Lack of parking

Excellent, more information on parking would help

Staff very friendly Excellant value for money Clean and tidy

Very clean

Stuck in the 70's Could not recommend

Location Cheap Staff

Everything else

The room was spacious and comfortable. The food was excellent, I really enjoyed the evening meal in the restaurant.

Leaving?

location,freindly staff,

loud noise at night, windows need double glazzing.

This hotel is an absolute dive,whoever gave it a 3 star rating needs to take off the 'rose coloured glasses' or go visit an optician. The place needs to be completely gutted and a completed re-furbishment is required,needless to say we didn't stay a second night.