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Recently booked in London
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Review score
Score from 1012 reviews
“The welcome staff as soon as I walked in the door. The excellent restaurant recommendations. The great hot breakfast. Location, Location, Location! I will be back. Loved it.”
Lisa,
Lakeway
Situated in the heart of London, Castleton Hotel is an elegant 19th-century building adjacent to Hyde Park, just a 3-minute walk from Paddington Station and the 15-minute Heathrow Express service. The hotel's comfortable rooms all have satellite TV and a private bathroom. A full English breakfast is available in the restaurant each morning. Castleton Hotel is in close proximity to the main shopping areas of Oxford Street, Regent Street and Bond Street. The hotel is located on a tranquil street in London's Lancaster Gate. Free internet access is available in the reception area. Hotel Rooms: 46 Most recent booking for this hotel was 4 minutes ago from Australia
GeneralRestaurant, 24-Hour Front Desk, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Elevator, Safe, Heating, Baggage Storage, All Spaces Non-Smoking (Public and Private), Air Conditioning ServicesTour Desk, Fax/Photocopying, Ticket Service
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Total Hotel Score:7
Based on 1012 reviews Guest reviews are written by our customers after their stay at The Castleton Hotel. |
Score breakdown
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Score filter |
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Jason
Mature couple
Manchester,
United Kingdom
July 23, 2011
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The location was great, with restaurants and shops across the road, and it was only 300metres from Paddington railway station and the underground. The staff were very friendly and helpful and the full English breakfast was a great start to the day.Because the hotel was in Paddington you was only a tube train away from the centre, but it was nice and quiet at night not like the centre of Leicester square. The room was probably one of the smallest I have ever stayed in, and the bathroom was very small too, but considering the time you actually stay in your room on a trip to London it didn't spoil the experience.
6 out of 6 people found this review helpful, did you?
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7.5 |
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Robert
Mature couple
Evergreen, CO,
United States of America
August 5, 2011
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Excellent location for Heathrow Express Rooms very small
4 out of 4 people found this review helpful, did you?
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7.9 |
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Omar
Young couple
Riyadh,
Saudi Arabia
May 21, 2012
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Location Location Location
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6.7 |
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Patricia
Solo traveler
Eltham Victoria,
Australia
May 18, 2012
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The closeness to Paddington Station and availability of buses was what I really liked about the hotel. Also the cooked breakfast, comfortable (but small) room and helpful staff (especially breakfast room) impressed me. My room's window looked out onto the garbaage bins and staff slamming doors at six am.
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9 |
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Gary
Family with young children
INGLEWOOD,
United States of America
May 18, 2012
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Location is excellent, being only 2 blocks from Paddington Station. Staff was very friendly and breakfast was hot and served each morning. For a long stay, breakfast becomes monotonous because it is the same each day with no variety or breadth of choices (traditional English breakfast). Rooms are small but adequate.
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8.8 |
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Betty
Group of friends
Vancouver,
Canada
May 17, 2012
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Location. The young lady receptionist with eyeglasss, forgot her name. She went on vacation when we got back on May 7th 2012 I was sick from my cruise back to this hotel stay a night and fly back home. One of my friend ask the front receptionist to open the side door so it's easy for me to go in becasuse I was feeling so weak cann't even walk (May 7th, 2012) the receptionist on duty that day was very rude. Said no We had a group of 14 people. We stayed before we left for our cruise and back again.There was also a mistake of room. We could have cancelled one room but the east indian gentleman would not let us cancel. He was the man would not open the side door for me.
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6.5 |
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Neil
Young couple
Miltown Malbay,
Ireland
May 15, 2012
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The staff were very helpful and gave good straight advice. The room was clean and the toilet and shower gels and towels. I would reccomend it ot a friend. Nothing. The location, the staff, the food was spot-on.
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9.6 |
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Alice
Group of friends
Glumsoe,
Denmark
May 14, 2012
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The service was fine in general especially the Reception was fine. One minor problem the cover lid to the toilet was loose.
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7.9 |
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Lauren
Group of friends
Caldicot,
United Kingdom
May 9, 2012
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Lovely clean and spacious room. Modern bathroom. Nicely decorated throughout. Excellent location. Quiet despite its central location. Left luggage facility. Decent price, with triple rooms available. Breakfast was cold and unappetising. We were allowed to check in but the arrived at our room to be told by the cleaning staff that our room was not ready and sent back downstairs to wait in reception. Bed was uncomfortable and needed a new matress.
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7.9 |
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Luc
Group of friends
Kleinbettingen,
Luxembourg
May 3, 2012
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- Very friendly and helpful receptionists - clean - good location: good connections to tube lines - range of bars/cafés around hotel - small rooms - extremely small bathrooms - unfriendly / non-helpful staff at breakfast
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6.3 |
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Anne-grete
Group of friends
Lunderskov,
Denmark
May 2, 2012
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We like the room and the staff was kindly and very helpfull, good service The room for breakfast was small - saturday there was not place for all people, but the other days it was better. If something could be differnt it may be the serving of coffee, it would be better if people themself could take coffee in the morning, instead of serving it, its not a big problem but would also be better for the staff.
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10 |
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Nancy
Family with older children
Woodbury MN,
United States of America
April 30, 2012
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The location was great for six days in London, with easy access to Heathrow and tube travel. Area was diverse but very pleasant. Definitely not a luxury hotel but a good value for staying in London on a budget. Staff was friendly, adequate and tasty full breakfast was included. Fresh linens and towels daily, hot water pot with instant tea and coffee, soap and shampoo, and free TV helped make stay pleasant. Bathroom small but very clean, shower stall included. No luggage stand but adequate closet and shelves.
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9 |
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Tammy
Solo traveler
Älmhult,
Sweden
April 30, 2012
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Location The mould in the room, the size of the room, the dirty carpets throughout the hotel, the extremely small bathroom, the damp smell of the breakfast room in the basement. I would never stay here again. Fit for backpackers only.
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4.2 |
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Sandra
Mature couple
redruth,
United Kingdom
April 28, 2012
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Staff very friendly and helpful. Convenient location Room very noisy as window didn't close properly and we were above a busy road junction
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6.7 |
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Karen
Group of friends
Llandudno,
United Kingdom
April 26, 2012
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Nothing Size, extremely small rooms and tardis bathrooms not suitable to shower in.
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3.3 |
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Julie
Group of friends
colwyn bay,
United Kingdom
April 25, 2012
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The rooms were very small, we had a triple room and the bed was in front of the wardrobe so we couldn't put our clothes away!!! The bathroom only had a shower and it was like being in a small caravan!!
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6.7 |
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Nina
Group of friends
Moskow,
Russia
April 24, 2012
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It was very terrible, becose behind door were 5 splitsistems. It was noisy. The shower didn't work. The office worker didn't exchange room,becose all rooms were busy
Did you find this review helpful?
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5.4 |
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Dragan
Group of friends
Leskovac,
Serbia
April 23, 2012
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I really liked the location because the Paddington station is 5 minutes walk. Everything related to hotel were poor. The room was extremely small. The bath was really unaccaptible small and all the stuff inside the bath is plastic made. The room windows wasn't properly installed so you can hear what poeple talk on street and it was cold over the night because window doesn't fit well. All in all, I'd not recommend this hotel to anyone. The value you get for the price is really poor. Try to find some other place to stay in London.
1 out of 1 people found this review helpful, did you?
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3.3 |
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Donna
Solo traveler
London,
United Kingdom
April 16, 2012
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Excellent staff/quiet/excellent breakfast and fabullous ease to Paddington Station for next leg of journey! Great!
Did you find this review helpful?
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10 |
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Allan
Mature couple
Woodcroft,
Australia
April 15, 2012
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Altough room was smallish, it was comfortable. Bathroom was very small, but adequate
Did you find this review helpful?
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7.5 |
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Colin
Mature couple
killcare heights nsw,
Australia
April 15, 2012
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Well located hotel to padding ton station. Found the room very small to the point where we had to place our bags one on top of the other to enable us to get around.
Did you find this review helpful?
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7.1 |
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Loren
Solo traveler
St. Clement,
Jersey
April 12, 2012
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The Hotel is in a superb location if arriving or departing at Paddington Station. There are loads of nearby cafe's and restaurants plus the normal fast food outlets etc. The single room I had was fine for a nights stay and the price for central London was very reasonable. The staff were friendly and approachable. Would stay here again.
Did you find this review helpful?
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7.9 |
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Shuaibu
Solo traveler
WUSE 2 ABUJA,
Nigeria
April 5, 2012
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The location and the hotel is very clean
Did you find this review helpful?
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6.3 |
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Michelle
Solo traveler
Swansea,
United Kingdom
April 3, 2012
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great location close to Paddington Station. Helpful staff, rooms small but clean and beds very comfortable.
Did you find this review helpful?
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9.2 |
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Kylie
Solo traveler
Aveley,
Australia
April 2, 2012
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Excellent staff- helpful and friendly (some of the best staff I have come across in three months of travelling!) Have booked to stay at this hotel again in a month! No request too difficult. Great location and so close to the Paddington Rail Station and Tube Station! Clean and smells good! Rooms an bathrooms decently sized considering it is Londn!! Bed could have been a bit better!
Did you find this review helpful?
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9.2 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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