Castleton Hotel  

Location is good. Services generally good except for what was mentioned below.

Made 2 bookings with the hotel respectively for 5 nights and one additional night. Booking under different names and on at least 2 occasions (arrival and thereafter), informed hotel staff of the 2 bookings by the same group and requested that the same room be kept throughout the entire stay for the 2 bookings, and was assured that this would be done. On return in the evening of last night, informed that our luggages cleared since we had failed to check out. When telling the reception staff that we had a booking for the night, he questioned us and said in an arrogant manner just 2 words "Show me". When finally booking produced and the same room given to us, staff very defensive and did not admit the mistake, and kept on saying it was our fault for making booking under different names. When asked whether there was any person who could help to take our luggage up, he said "who do you want, me?", And finished the conversation by saying we could complain to the manager when he returned on Monday, or sent in an e:mail to complain. The attitude of the staff was really beyond any imagination.

The staff were all very cheerful and helpful. The beds although narrow were very comfortable and it was quiet, room had a nice view out to Sussex gardens with some trees and lively little street of restaurants just outside is really convenient. On several bus routes into town just at the end of the road. Library of excellent books to borrow. Extra tea and milk available and room to leave bags after check out or before check in, kept secure. Lift efficient. Tube maps provided and t.v. with easy controls. Desk had someone there all the time. Amusing huge key tassles are a good idea so people leave the key at reception. Some nice prints on the walls in reception and of Venice in our room.

Breakfast was o.k. but lacked hot plates, tomatoes and mushrooms. As its in the basement a bit gloomy without daylight but nice to hear people talking in several languages. Shower very tiny and basin. Cover of toilet flush was missing, but it worked.

Friendly and efficient staff. Clean. Location. Price.

Exceptionally small bathroom and shower. Room just acceptable size for two persons with two suitcases.

Very efficient & sufficient breakfast ,good modern standard of fixtures & fittings,very near to Tube station

it is very bad and very small room . breakfast at very bad . not good to stay

Its location to all areas,easy access to tube or trains.inclose area everything would need if weather was bad.Staff in hotel very friendly and efficient.breakfast was very good and just what was needed to start the day.Will definately stay here again and will recommend it to all our frienda.

Breakfast quick, and quality good. Luggage minding after checkout very helpful as our train left later from Paddington. Receptionists friendly and polite.

The small size of room was no problem for us as our stay was short, but it could be uncomfortable for longer stays.

Location was first class, room clean, bathroom looked newly renovated. Space restricted, but OK for base to sleep and eat from. Front desk courteous and helpfull.

Breakfast buffet OK, but maybe time span could be increased as a queue developed. Our room was near to food store room. Kitchen staff should know that making considerable noise very early in the morning is not conducive to good reviews from paying guests!

The location of the hotel is convenient, the sightseeing bus stop is almost next to the hotel, tube and train station are close, too. The breakfast was good. Room was ok. After reading the reviews I expected it to be smaller, but it was ok - a tv (quite small, but ok), free wireless internet, tea and coffee making facilities, a hair dryer. The reception staff were nice, everything we asked for was provided - an electrical adapter, they also printed bus tickets when we asked them. Our room was on the 4th floor, there was a lift, which was convenient.

The breakfast staff were not polite. No "good morning", no smiles. It was as if our being there was bothering them. Not pleasant. The shower was not convenient to use at all, as our room had a bathroom-pod. The double bed was not comfortable. But we considered these to be minor issues. In general our stay at the hotel was nice.

Excellent location, within walking distance of Paddington Station, even with suitcases. Dozens of restaurants close by, many of which were immediately opposite the hotel. Free wifi and a lift to all floors. English breakfast.

Room was so small that there was no room to move once suitcases were brought in - we had to climb over the beds to get to the bathroom, which was compact, to say the least.

Great location. Rooms small but adequate for the price. Is in a nice older building. Breakfast was fine.

The desk clerks were always helpful, especially Edwin. He made several suggestions about good places to go. The gentleman who generally works evenings suggested a good place to go for dinner.

Single rooms are a little small but I managed. I was not happy about the increase in price for my second 2 nights (24 and 25 May) but I was told it was because of the Chelsea Flower Show.