Castleton Hotel

the money i paid, it was not expensive

poor breakfast, some people at the reception were rude, the person who cleaned my room misetakenly took one of my towels, the shampoo in the bathroom was not changed for 5 days

good location, convenient for heathrow express.

I was quite surprised that the first thing I saw when I went into the room was a toilet seat. There was no door to go into the toilet probably to save the space of the door... the shower was just a box in a small room and it was such a weird feeling to sip a cup of tea while looking at a toilet seat. I felt as if I was sleeping in a bath room. What was worse was the air condition was "out of order"..it was written that way so the hotel was aware of it. I asked for a change as it was freezing cold but the new room's air condition was not functioning either

Great location in relation to Paddington Station, very clean and comfortable but quite compact. People with obesity or mobility issues may have trouble using the somewhat compact shower.

the staffs are very friendly and kindly helped us with making our plan in London. I really enjoyed at the hotel. Room was clean. Breakfast was nice! Toast, eggs, sausages,bacon and beans. it was perfect breakfast for me. The location also great!

We used it to stay overnight for a theatre visit, it was very suitable for this. Basic but fine. The breakfast was hot and tasty, the staff polite. We wanted somewhere near Paddington, so it was very convenient. We would use it again.

In the process of being refurbished. This did not get in the way of our stay, but we had not known this before our visit. But we had a very nice room, basic but perfect for what we needed.

Very friendly, helpful and welcoming staff. Good cooked breakfast. Near mainline underground station.

Builders in hotel, having to step over wires, tools etc. V sm room and shower room. Triple room but only 2 cups etc. Picture on wall broken! No bedside table.

I was very pleased with my room and excelent service especially morning meal which was served good and quick and hot

The only problem was that the shower was small

The staff very nice and kindly

The breakfast was very poor

Was greet by a scruffy man, who questioned us why we turned up late... we cancelled our first night for family reasons, but were questioned why!!! We were also charged 100% of the accommodation including breakfast for the night that was cancelled... a bit rich I think, especially as we were not there for breakfast, the same scruffy individual would not give me the name of the Hotel Manager/Owner so I could write to them. The same scruffy man, did not say please or thank you. Our room had no towels and no tea, milk and coffee, but did have dirty cups and a kettle. I did have to ask the night staff to provide these, and was dealt with barely satisfactory, had to wait 35 minutes for these to be delivered to our room. An unpleasant stay...

The breakfast of a deep fried sausage, a piece of deep fried bacon, cold beans and a deep egg was not pleasant, the toast was not fresh either, was cold .... maybe leftovers!!! Would not recommend this hotel to anyone, not fit for kennels let alone holiday makers!!! This hotel does not make a ONE STAR in our opinion.

Near to underground. clean room and bath.

better air and possibility for airing through windows, narrow room, ok bathroom,but small, bad tv/programs/channels. Our first room was very noicy with traffic from the street.

The hotel was very conveniently situated with everything you needed very nearby. Breakfast was cooked well - maybe a choice of fruit or more cereal would have been nice. Our room was very small but it was nice and clean

Friendliness and helpfulness of the Staff. Location - very close to Main Line and Underground Station.

The Bathroom was a little small.