The Cavendish London  

That it was central to all shops.

This is not a complaint, but a fact. - They insisted that I had to pay for the rooms, when in actual fact, they had taken the money off the credit card 6 weeks in advance. They blamed booking.com agents. Had to use own phone to call banks in own country to prove to them that everything was paid, as they had no knowledge. Took 1 hour upon arrival insisting that everything was paid. As a regular guest, I should have been offered a free upgrade for the commotion made as to regards to the payment. They should not take total amount of money before the stay at the hotel. Also offering a bowl of fruit or a bag of nuts for regular guests isn't as good as offering perhaps a free dinner.

We have stayed at the Cavendish previously and value for money and location meant we were happy to go back. However our room on our second visit was not as good as previous room. The breakfasts are excellent. Wifi was only available on a 24 hour basis in the lobby with passwords changed daily.

Perfect location. Hotel staff very kind and friendly makes you feel cosy and really welcomed . The umbrella in the room is a very nice thought . I should also mention the linen towels and the cleanness at the tables where breakfast was served.

The staff was very friendly and helpfull.

Excellent location. Good facilities and friendly, efficient staff. The standard room was large enough for our short visit and was clean, comfortable and well equipped. If staying longer than a couple of nights we would upgrade to get a larger room. We were very pleased with our first visit.

We always stay at the Cavendish on our trips to London. We find the staff extremely pleasant and helpful. The rooms are very clean and comfortable. This time we were upgraded as it was my birthday and a birthday cake was placed in our room along with a card. They are very attentive to your requirements. We would not stay anywhere else.

shower was the best have ever experianced in a hotel very good reception and concierge staff

room rather small cost alot

My wife and myself really enjoyed our stay at the hotel, the staff were so friendly and we cannot fault anything , the location of the hotel is excellent, so central for everything, I was there on business which meant my wife could just walk to all the stores to shop. Also we went to one of the theatres to see a show, the hotel is in a prime location for all the theatres. I would definitely use your hotel again when I come back and also will highly recommend it to all my friends and business associates.

Cannot fault anything with hotel, had a really enjoyable time whilst there.

"Superior Double Room" is very small. Space enough to go around bed. And the bed for two is much too narrow and uncomfortably soft.

Location of the hotel is very convenient, easy walking distance to shops on Oxford Street, theater area, information center for the tourists, the Trafalgar square, etc.

The hotel room was smaller than expected.

Location location location and the contemporary decor!

Bar prices were expensive

Location and facilities for a business meeting in the lounge