Cedar Tree Hotel

staff were freindly,and polite,and had a sence of humour(very rare nowadays)

Nothing apart from breakfast

Everythinig

The staff were very friendly and helpful. I was given very good directions to a couple of places. The breakfast was good and room comfortable

The heat in the room was far too hot and the bathroom door needs a handle.

THe staff were excellent and couldn't do enough for you

The place is just a bit tired and needs feshening up

The location for where I was working was spot on. Free Wi-Fi throughout was brilliant for a business traveller. Clean and comfortable and reasonably priced.

Walls thin therefore noise carried and I had to be up early but only complaint.

friendly staff who stayed on call to serve us a few beers after we arrived late.

Historic building frontage. Cedar tree. Welcoming reception staff.

Trying to get in to the accommodation with key was a real pain. I couldn't get in to 22 so changed to 24. Room was depressing, felt like a £15 a night Blackpool b & b room.

Room key poor despite advising staff

A very warm welcome ,rooms nice and quaint ,, a very friendly atmosphere ,well recommended

poor bar and late snacks

Very friendly staff, always smiling, nothing seemed too much touble for them.

Location convenient for our trip.

Beat described as Faulty Towers ! Bit rubbish to be fair. But not expensive so.....

very quiet & warm

no food available evening

Price/Location

No heating at all in room. Shower just a trickle. Light switches not working. Tv not working. Poor breakfast. I was in the annex and it looked totally worn out and I am sure the hotel know the problems. Have booked the mother in law in for a week!!

Bought back childhood memories for my husband

There was a stagnant smell on the stairs and the landings

Staff were very helpful and polite, with a family atmousphere. My room was very comfortable.

I didn't eat at the hotel, as the menu was expensive and lacked fresh veg.

For me it was the location and parking facilities

Quality of food was good,however menu was restricted to bar meals.Staff in restaurent were friendly and helpful.

Absence of a carpet in our bedroom (No.1)meant the room lacked cosiness, room could do with redecoration.

we were aloud to have our dog with us

What impressed me most, was the helpfulness and friendliness of the Staff.Good breakfast, comfortable bed. Only spent a short time actually in the hotel, so what more do you need. Will stay again when in Rugeley.

I have stayed in hotels £20 a night better than this and a lot cleaner

Dirty out of date every thing

It was very convenient. The full English breakfast was excellent as was the waiter who served it.

We were only rhere for one night and the facilities were perfectly adequate - nothing to dislike.

Good room free wifi, nice

warm welcome easy to book in the old rooms ( the sug bar ) very good breakfast

car park, needs a fresh coat of paint (inside & out but you get what you pay for) no food at night but the pub down the road was very good

The receptionist was pleasant and helpful on our arrival.

1. The hotel had not been properly cleaned. 2. Insufficient towels had been put in our room for two people (it was booked for two). 3. The shaving light in the bathroom did not work. 4. The shower was mouldy and there was no hot water. 5. We were offered a shower in the next room but the door lock mechanism was so worn it was almost impossible to gain access. 6. The waste bin in our bathroom had not been emptied after the previous occupants. 7. The tea cups in the room were dirty. 8. The main room light flashed but would not come on properly. 9. The view from our room window was over the flat roof of the hotel conference centre. Not a problem in itself but the roof was covered in stagnant pools of water and foliage growing 2-3 feet high. Clearly no maintenance for a long time. 10. When I explained all the problems at checkout, the receptionist simply shrugged, offering neither apology nor a reduction in price. This was quite simply one of the worst hotel experiences I can recall, and over many years I have travelled the world extensively.