The Celtic Manor Resort  

Golf and spa were top notch

As a lager enthusiast I found your selection very limited

An all round excellent quality hotel

The golf course was well kept

Slow service, unfriendly staff. Unhelpful management, poor complaints procedure. Dirty bath and dirty coffee cups, smelly tatty rooms, uncomfortable bed, mini bar not restocked. Overpriced, charged for car park! Charged for nibbles brought with drinks in the bar. £40 for a steak!! Food very average. Breakfast selection and layout not 5 star quality.

We liked everything about Celtic Manor. It was as good as we had hoped.

We went for breakfast at 8.30 and had no problems with waiting, however by the time we left there was a large queue for to get into the restaurant so I would advise not too long a lie in.

Rooms are fantastic, really nice hotel although very Male orientated due to the Golf I imagine!!

Went for a meal to the Rafters Restaurant on the complex. This is a 1 rosette restaurant. Arrived at 8.30pm for a table at 8.45pm. Although the table was booked for three there would now be four. Does it really take 25minutes to lay up 1 extra place?? Had a drink in the bar whilst waiting and waiting and waiting!! Eventually were given menus and taken to table, now about 9.00pm. Order not taken for another 15-20 minutes! Starter arrived at 9.50pm!! Tastless Scotch Quails Egg! Table cleared. We then waited another 30 minutes for 3 steaks and 1 cod fillet to arrive! At 10.30pm I got up and walked out. My fellow diners stayed and waited another 25 minutes for the main meals!! When they got them the steak was overcooked, cold and the chips and salad accompaniment arrived 15 minutes later!! 1 Rosette?? I wouldn't give it 1 out of 10. Unacceptable service, unacceptable standard of food. A massive Disappointment!!

excellent hotel,facilities are great,and food is lovely,it was a wonderful stay.

We stayed as a mid week trip for my husbands birthday and loved everything about it . Lovely food , great staff and lovely atmosphere

Excellent welcome and service with first class facilities including golf and spa. An outstanding hotel resort, ideal for combined business/conferencing and leisure on a par with the best international luxury hotels.

Everything! Friendly and efficient staff, fabulous building design & decor, excellent facilities and a totally, second to none 5 star experience from beginning to end. Thank you very much indeed!

Are you serious? There is nothing in this resort not to like!

Facilities room and bed very comfortable

Unhelpful and disinterested receptionist at registration and when booking out unappetising and poor evening meal

Pool facilities great menus in all restaurants particularly enjoyed Afternoon tea in Garden House of Olive Tree

Thought grounds/woods looked less well looked after/quite a bit of rubbish visible service was slow in Olive tree for lunch waitress chewing gum at breakfast

comfort. space., choice of resteraunts. staff excellent, especially in reception excellent bus service to courses and resteraunts.

little disappointed at seating spaces around the pool.

Too many noisy children in the pool, therefore was not that relaxing -but it was half term! Other than that - perfect!

Returning to bedroom after dinner and finding towels just as we had left them after showering beforehand.. Queing for breakfast. Poor selection of fresh fruit for breakfast. Restricted choice of of cooked items for breakfast E.G. no blackpudding, fried bread, hashbrowns etc No restaurant offering a buffert style of dinner where one could select from a choice of meat, ffsh and vegetables. Poor bedside lighting making it quite impossible to read.

We had a fantastic break and enjoyed every minute. The staff were exceptional. I was also surprised at how geared up it was for kids, they were definitely not an after thought.

menu's could do with a bit more variation.

Spa facilities, large rooms and open main lobby area, variety of children's activities, open outdoor spaces, breakfast was very good standard, staff very attentive.

Children swimming restrictions- designated hours.

Fab accomodation with views. Hotel, spa and gym fantastic. Breakfast and Welsh cakes with cream and jam delicious. Staff so helpful.

Friendly staff, nice beds, good courtesy bus

The fact my spa booking had been cancelled and no-one contacted me.. Was rebooked for 24hrs later, and then was kept waiting for nearly 30 mins!

Nice room and excellent breakfast

Food very average in le patio but very expensive

Golf

Overcrowded with families.

excellent and extremely courteous staff The accommodation was very comfortable and of a good standard

very busy and noisy at breakfast time

The staff were extremely attentive. We had ordered a taxi to a nearby restaurant but the cabbie did not wait very long and drive off before we got down to reception. The receptionist informed the concierge, who immediately arranged for a shuttle bus to take us. Now that's what I call customer care!

Nothing!!

The service, atmosphere an full experience over the weekend

The new parking arrangements

For the £78 the room was fine..hotel was as expected.change from premier inn etc.

Misleading(free)parking.Directed into underground parking which you get charged for when questioned charge just got brushed off,which for the class of hotel seems strange to pay to park.not in city center.food expensive as expected.

The golf courses are fantastic and despite the fact I haven't played on the day I'll probably comeback for a couple of rounds. The swimming pool is of a decent size. The dinner at the restaurant "the olive tree" was good and the food varied.

I had a room on the noisy side facing the motorway. The sound insulation is not great and I had to sleep with ear plugs. They didn't want to change my room despite the fact the lady at reception told me there was plenty of availabilities;