The Chase Hotel  

Views of the lawn from bedroom. Good room service.

No hot water on arrival. Brown water then coming from tap. Had changed room by phone but reception staff didn't know and it hadn't been updated on computer.Poor service at breakfast E.G. table set for dinner so had to be altered. Had to ask for cups and saucers, butter etc.Was there for a birthday party who had organised a special rate. Staff knew that I was attending and didn't tell me so I paid more than I should have.

Town centre very close. Staff pleasant and helpful. Beautiful well kept grounds.

Bedroom on the small side.

The location was excellent and the staff helpful and friendly. The food was very good quality and value for money.

Staff friendly and efficient, service and food excellent easy and free car parking closeness to town centre. Situated so that you are within easy reach of visiting other cities towns and villages.

There was no lift available.

All round good service and general cleanliness. Friendly staff and very good food, would recommend.

Location

The location was quiet,close to town and the river,historical places of interest near by,staff were welcoming and friendly,rooms clean and comfortable,food superb,lounge area relaxing, nice grounds and veiws. Comfortable bar to sit in.

Nothing to dislike

We attended a dinner function at the Chase Hotel and found it very convenient to stay the night. What a good choice. The dinner function was excellently presented and the accommodation superb.

Very small room for the xtra price we paid for superior type. breakfast cooked / served portions were tiny ie 1 item of each only ? why cant guessed serve themselves like other hotels Dining room tables far too close together. could not discuss anything over dinner for being overheard by next table occupants. ie not confidential / private , train your staff to seat groups of guests around the room . We felt uncomfortable and paid a considerable amount for it. Not good value.

The food was one of the highlights-the quality for the price was excellent. Staff were pleasant and helpful and the service in the restaurant was friendly and and efficient

he view was great and breakfast was good also

Rooms a little aged alot of money for a 3 star function room was right below and sound proofing in sufficient.

The breakfast was excellent. The furnishings were good quality and undamaged

We booked a "superior double room but we did not consider it really a "superior room. It was small and did not even have an armchair. There was a small chair squeezed in the corner. There were a couple of drawers in the dressing table but otherwise no cupboard. The bathroom was also good quality but had only a ?half or 3/4 length bath. When I went to reception to ask why this was considered a "superior room" I was told it was because we had a view out over the garden and not an internal view. I don't consider that adequate. Sadly walls / ceiling were thin and when the upstairs occupants came in there was noise at 11.30 and again at 6.30am which was not what we wanted on a weekewnd away. As this was a birthday celebration I wouold have expected at least spacious accommodation. Otherwise it was an excellent hotel in a wonderful location.

A very warm welcome and a relaxing stay in lovely surroundings.