The Cheltenham Chase Hotel - QHotels  

It was a very relaxing break.

One one of the days the breakfast staff seemed more interested in talking to each other than clearing away dirty dishes and ensuring that items like butter and bread were replenished.

The room was good. I went to take my granddaughter and her husband and two boys to dinner and the restaurant was perfect for this special evening. They had their wedding reception in this hotel 13 years ago.

I booked the room and stay from Spain when visitin my son and only after booking did I realise that regardless, no refund would be available for cancellation. I do not like this at all. One of the restaurant staff was over attentive trying to influence our choice of food against our own ideas. Not serious but just worth mentioning. Tables in the bar could be cleared and cleaned more quickly as someone leaves.

Friendly and helpful staff in all areas, excellent evening meal.

First night stayed in room 33 which was right next to noisy vent unit, fine by day but very obtrusive by night. Moved rooms next day and staff were very apologetic and helpful.

Very good facilities in rooms. I liked the fridge to keep drinks cool. Also rooms were a good size. Later breakfasts than in most hotels were very good. Also check out at 12.00 meant that when we were there for a weekend I was able to go to the gym before breakfast. Also liked the gym and swimming pool. Would certainly recommend to a friend. Staff friendly and helpful

The food was expensive and I wasnt particularly impressed with it.

I was phoned at home to be told the restaurant would be closed,but there would be a selection of bar meals.There was no food available at all we were too tired to go out again.I Requested a morning paper it was not ordered. Was told that breakfast was only served till 9.a.m. this was not so,but we still got up at 7.30 to ensure we had food (people were still eating at 9.45)

My partner and I had a lovely 3 night break at the Cheltenham Chase q hotel. Excellent hotel room- huge size, huge and comfy bed, lovely bathroom. Setting of hotel was great- walking distance to the famous Coopers Hill. Breakfasts (served buffet style with everything you could possibly want) were delicious. Staff were very welcoming and efficient. I also had facial in spa-well worth it. Pool and sauna etc were lovely, if a little crowded.

We had one evening meal on first night that was very mediocre.1.Although we were only having mains the waiting staff didn't remove starter butlers.2.Food was very expensive for what it was.3. Service was very slow.4. Gourmet burger was very small.and waiter didn't offer any condiments so we had to wait for ages before we could catch waiting staff attention.5. Chicken Caesar salad was delicious except for the chicken coming on the bone with very flaccid skin on it. Would have been better had it been strips of chicken cooked on griddle. It is a real shame that we found fault with the meal as otherwise our stay was perfect!!.we would still definitely recommend this hotel and we would definitely go back, just not for dinner!

Attention to detail and staff going above and beyond

The double bed in our room was 2 singles pushed together which was uncomfortable

Good sized rooms. Helpful staff.

Friendly helpful staff, but a couple of niggles - see below - the location and facilities were also a big pull. Having stayed before this year in a suite (5 nights), my wife and I were less impressed by the standard room (9 x nights). That said it was quiet, clean and comfortable. The staff are well trained and always offer a greeting when passing - a small courtesy but very welcome! The breakfast was excellent with great choice and top quality food on offer all in very pleasant surroundings with views of the countryside making for a good start to the day. Regards, Jeremy Lay

Not much in the negativejust a couple of points:!1). I noticde other guests having to wait to seated at breakfast time. This happened to me twice (10 mins can seem like an age when you are on a schedule), and it was made worse by the lack of apology by staff when they eventually arrived. This needs addressing! 2). I know it is subjective, but I would recommend changing the piped music to something more cheerful - the sleepy tunes on offer kill the ambiance and instead create more of a nursing home feel.... Enough said.

the hotel was well situated for the purpose of our visit,a good modern hotel with excellent facilities,clean room and good food served by friendly staff

we had a problem at reception. we booked a twin room for two people with breakfast for two nights. We were told the second person would have to pay £10 per day for breakfast as the twin room had only been booked for one person.We asked to speak to the duty manager who solved the problem immediatlely and was very professional and efficient

Very quite at night,good breakfast lovely staff.

Not anywhere to go in the evenings without using transport.

very clean with great staff and a good restaurant

the pillows were cheap nasty and very uncomfortable ! a real let down next time i would have to bring my own