The Cheltenham Chase Hotel - QHotels  

Very accommodating, -Reception and Breakfast Staff good. We did enjoy our stay and were made to feel very welcome. Thankyou

Bar meals service slow. We probably would have stayed for lunch on the Sunday if there had been a Sunday lunchtime menu with a roast.

Excellent Hotel. Staff are friendly. Rooms very spacious. Breakfast was excellent. The hotel is close by the bus route that provides easy access to Gloucester & Cheltenham. Realy enjoyed our stay

No detractors

The breakfast was superb.

Nothing.

Welcoming and helpful staff; all round reliability; excellent breakfasts!

Nothing comes readily to mind.

Friendly & helpful staff Good breakfast Good pool

Poor dinner menu

Friendly staff

Friendly staff

Swimming pool,food,room

Room service- very poor!,do not even try! ,hotel get very busy at the weekends with weddings,....I had to wait 1h 30min. for food

Staff really friendly. Very helpfull. Spa facility's very good. Excellent breakfast.

Chairs in room worn through scruffy looking. Not enough volume on TV. Waist of time trying to watch it. Price of drinks at the bar where way to much.

The reception staff were very friendly. Breakfast was great.

Helpful professional staff. Facilities are excellent and breakfast very good. Bedroom well appointed.

Nothing

staff very good

wine very expensive

Courteous staff. The well stocked Buffet breakfast which I had every morning plus the fact that I could ask for a choice of Omelette which was absolutely delicious. Quite family friendly too because there was added facility on request to have your food warmed for you.

Nothing.

staff

same old menu (I come here a lot)

Staff very friendly Beautiful hotel Lovely food

Pool could get busy at times

Good sized bedrooms, excellent food, a lovely hotel

comfortably furnished rooms. Good pool/spa. Friendly staff

limited menu if you eat here often. Marmalade is self-serve from big sticky pots and cheapest quality.

A very comfortable bed in a nice large room at the rear of the hotel wich gave us views over the countryside. A very helpful chambermaid. We liked the bathroom, with a sink that had a plug that didn't didn't leak and a shower that didn't let water ease out onto the floor. The barman, who was on duty for nights was excellent. The evening receptionist on our first night was very helpful. I had to leave early on the Sunday morning so needed breakfast in my room, but forgot to ask for tea with my order. Your staff covered all eventualities and gave me both, which my wife was very grateful for. Good food in the restaurant.

On arrival we sat in the lounge close to the restaurant. Between reception & the restaurant a tissue or paper serviette lay on the floor which couldn't be missed. A male with spiky hair, a suit that was too big for him and unpolished shoes, who was not wearing a uniform, (duty manager?), came out from behind reception & walked to the reataurant stepping over the tissue both going & returning. We were too tired too eat in the restaurant on the first night so ate in the bar. My wife ordered orzo pasta but instead was served penne pasta which is a huge diference in size. The cock & bull story from the kitchen was a change in supplier!! Do not treat the customer as ignorant. A Trading Standards officer may have teken it further. Not all gym equipment is cared for. We have an identical rower to yours and the chain on yours badly needs oiling. The shower & changing rooms looked tired & not particularly clean.

Very friendly staff, relaxing atmosphere even though obviously a conference venue.

Room temperature control did not work. Room was on the cold side

we disliked the bed pillows quilt and toilet paper all of a very low standard for what we paid

Everthing.The hotel was spotless. It was in a perfect location for all the places we wanted to visit. It was nice to come back each day and go and relax in the pool. The breakfast was the best we have experienced so far in our numerous weekend trips away.

Nothing

Very spacious, good location, modern decor, excellent facilities and service. Solid 4 star.

Shame restaurant booked up so quickly, but it was Easter I suppose.

most things

the prices in the bar and restaurtant

very helpful staff, friendly. Buffet breakfast is very good. Rooms very comfortable and clean. Location good for access to both Cheltenham and Gloucester.

Pool facilities need updating.

Pleasant Staff Location