Barceló Cheltenham Park Hotel  

Poor lighting and ventilation. Pornography openly advertised. Poor reception on tv. Matress too big for the frame. Charged for two breakfasts we did not have.

Nice breakfast with plenty of choice and friendly breakfast staff.

Basically a 3* hotel which somehow has a 4* rating. Lots of facilities were very grotty and shabby. The curtains in our room had a huge hole in them and were disintegrating and the room hadn't been hoovered. The "spa" area was pretty grotty, no nicer than the local leisure centre with mouldy, rusting showers. Not a relaxing experience at all.

The pub next door, the Clock Tower, did great pub grub

Staff were not very good at communicating, answered my questions incorrectly and cost me extra money

It's a pleasant, old fashioned hotel with full spa facilities in a lovely location for visiting the Cotswolds. Staff were helpful and most pleasant and the breakfast very good. Next door is good value pub if you don't want to pay hotel prices for an evening meal.

The room (216) on the top floor was what we requested with a beautiful view over the golf course and surrounding countryside. However, the bathroom sink was appalling - badly cracked and marked and really needs replacing. If you can overlook that, you'll find it ok. The tv needs updating, but you can watch sports in the lounge downstairs! If you have trouble with stairs, request ground floor as there is no lift, but they do have special accessible rooms in another area of the hotel.

Location, comfortable bed.

Bathrooms tired, one very small tablet of soap provided for two people etc, tea and coffee facilities in room not generous and not well presented I.e mugs

Good breakfast

Rather dated particularly the bathroom. Paid for a premium double and was disappointed with miserly Toiletries and 4 chocolates!

A beautiful building well situated for shopping and or doing the cotswolds. An extremely comfortable bed and quiet room. We slept like logs, got up for a quick work out in the gym and then followed by a lovely breakfast. Huge selection.

Comfortable bed

Gloomy lighting in room and musty smell in bathroom

Location was good as near to lots of golf clubs.Breakfast was a very good spread but think the continental was a bit unimaginative though but there was plenty more to choose from ! Good room and was given the requested room of a view over golf course even though I booked late

The drinks in the bar were quite expensive especially a double gin and tonic nine pounds !!

The location, I had requested rooms which had a pretty and cheerful outlook. This was honoured and both rooms overlooked the pretty lake and trees. I was very grateful my request had been arranged. An ample breakfast, buffet was the normal you find at big hotels but the menu offered freshly cooked food too

Spa facilities,food,helpfulness of staff.

Rooms too warm

Excellent breakfast

The fact that our room was below ground level with no view and having to travel down four flights of stairs from ground floor Reception to the room. Noise from people walking along the long corridors on our floor and floor above - not noisy people but simply the noise of feet..