Barceló Cheltenham Park Hotel

The public areas were nicely decorated, created a good atmosphere and were welcoming.

The rooms were not up to the standard of the public areas- felt the money had been spent on the restaurant, pool, etc and not on the quality of the rooms.

Room was dirty, Furniture old & tatty, Generaly poor quality throughout

I booked on behalf of my daughter and son-in-law. They gave me imp-ression from which I have answered so far but cannot say anything specific here

Yes. I very nearly looked elsewhere for their spa weekend because reception were so unhelpful. I tried to book on the phone at 9pm after my daughter's original plans for the weekend fell through. I was amazed that no one would accept a booking over the phone. I use hotels all the time and have never encountered this before. I was more amazed at the total lack of sympathy from the cold lady on reception. She put my 9 pm phone call through to the booking team which of course was on answer phone because they were closed! I have to assume she knew this, since its hotel policy & when I phoned in again she told me without hesitation that the booking team go home at 5 pm. There was no relpy to my "so, why did you put me through first time?"

relaxed atmosphere. dining room.

shower had fluctuating water temperature

The Helpfull nature off the staff and the confort off the staff

Location and entrance hall

Waiting staff apathetic, poor quality food at premium prices, room very old fashioned, room and corridors did not match claimed decor or 4 star rating.

Excellent spa and dining facilities.

Poor condition of decor in rooms.Only one receptionist on booking in. Long q of at least 15 people meant a wait of 30 minutes. Just not good enough.

I liked the pool/spa and the breakfast.

The staff were nice and the fact there was a 24 hour reception suited our needs very well.

We paid extra for a premium room (called the presidential suite), which it most certainly was not. It was meant to have a spectacular view of the lake. Firstly there is no lake and secondly the babbling brook is actually a muddy hole. Our view was a patch of stinging nettles, a drainage hole with a yellow warning sign and trees about 10 metres from the window. Awful. The food in the restaurant is like cheap pub food and the wine is very expensive. This is not a four star hotel in my opinion and I have stayed in very many four and five star hotels. I certainly wouldn't waste my money on it again. Also, don't bother ordering a paper, as ours never turned up and when I checked out the next chap in the queue was also complaining about it.

Convenient location close to Cheltenham (although need a car as not in town centre), decent swimming pool & sauna/steam/spa facilities but nothing exceptional. Fairly quiet with nice views over the golf course.

"Faded grandeur" type hotel in desperate need of massive investment. Must have been ideal as a wedding venue years ago but no longer the case in our opinion. Gardens/grounds completely neglected. General feeling of neglect throughout the hotel. Most of the rooms are located in a huge 70s-looking extension on the side (with very long corridors), so most guests won't actually stay in the main part of the hotel. Buffet breakfast was good, spa facilities are adequate. Re. staff, no particular effort on customer care, just the minimum. We booked a double room on a £49 non refundable breakfast included deal and thought this was a fantastic bargain, but having stayed there, this price is just about right & fair.

Very comfortable bed and good sized on-suite. Excellent meal in the hotel restaurant. The leisure facilities were excellent and there was a wide range of competitively priced treatments available

I found that the bedroom was a bit too warm at night and there was no air conditioning.

Location and ease of access

Room we had was tired and smelled musty mould in bathroom

quietness of the room

a bit impersonal