The Cheltenham Townhouse & Apartments  

Consistently high quality of food, accommodation and service without ostentation. Excellent value for money and ideally situated for the Race Course, which is also an event venue.

The Apartments (our room) was 300m from the hotel where we had breakfast. Those with mobility difficulties should ensure they are in the hotel itself.

Room was large and very comfortable and the location was superb.

Cooked breakfast was excellent but slow, the buffet table was minimal probably because of the limited space.

Spacious accommodation.

A better bar would be more sociable

Friendly staff, good sized rooms, clean and cosy, great atmosphere, good breakfast

The beds were quite soft - but that's more of a personal preference :)

Threre was no adjacent restaurant, as advertised on the website. We had to walk some distance on a freezing cold night and eat in a cold restaurant, where the food was good. The plumbing in the bathroom needs attention. We could not use the shower because we are unable to climb out of a bathtub. The staff were helpful and attentive. Some of this should have gone under 'complaints'

I was very pleased with all aspects of the Hotel truly 1st class

The staff were really friendly and even upgraded me and my partner to the honey moon sweet for no extra charge. It is situated next to the shops and is easy to get to. The reason for my stay was for my partners birthday who had a enjoyable stay. The staff were lovely and made us feel very welcome I strongly recommend this hotel and would definitely stay again. Using booking.com is also a bonus as they do not add booking fees like other websites do. In conclusion a highly satisfied customer thank you to all who made our stay as lovely as it was.

The only thing I could suggest was that breakfast was for a short period of time and feel that if the breakfast was open for longer than I could of made full use of it, however it finished at 10am and being a young couple maybe if it was open till 11am we could of got our lazy selfs up to indulge on the free breakfast, as it smelt amazing but maybe this is a personal thing.

The location is good for the city centre and free parking so close to the centre is a real bonus. The cooked breakfast was good but the selection of cereals, etc was limited.

Bedroom decoration is bland and unappealing. Not a cosy environment and somewhere you look forward to returning to. Despite it being winter, the heating in our bedroom was timed to go off in mid-evening. On both nights we stayed, we had to ask for the heating to be left on until 11.00pm. One of the people on reception (female) didn't even acknowledge us.

Quiet, comfortable, relaxed, helpful staff, friendly staff, close to the town (we were there for a serious christmas shopping session..good town for that as well as very interesting architecture etc), clean and well maintained, lovely building. The perfect family run hotel.

Good clean hotel at the right price

Room was lovely, very clean, feather duvets and pillows. Staff were very welcoming. Great breakfast. Ten minute walk/£5 taxi away from the centre of Cheltenham.

We found the hotel to be on the cold side. The heat was not on when we arrived and the staff needed reminding to put it on. We also had trouble organising a taxi, although we gave 2 hours notice

Good parking facility. Easy access to rooms, with a flight of steps from outside. Easy walking distance to the Cheltenham shopping centre. Good breakfast. A number of interesting leaflets (places to visit, etc) in the foyer.

The basement double room? (Garden level) was rather small for one person, with a number of unnecessary furniture and objects lying around, although the shower unit was fantastic and the bathroom area large.