The Cheltenham Townhouse & Apartments  

Location peaceful even though in the town ,cleanliness very good ,near to town centre,beautiful building and decor.Good food, staff very helpful nothing to much trouble.

Nice area, nice decor, freshness...with open windows, big bowl of fruit, an honesty bar and a superb breakfast served by a very pleasant, attentive and able young lady.

Would have liked breakfast to continue on past 9.00 am but great breakfasts

Very friendly and helpful staff. Lovely comfortable room. Good breakfast.

Room was chilly , heating on timer.

A value for money Hotel, very well appointed & comfortable. Very impressed.Easy to walk into the Town centre for Shopping or the bars & restaurants in the evening. We would stay again if visiting Cheltenham without hesitation.

Friendly staff, good sized rooms, clean and cosy, great atmosphere, good breakfast

The beds were quite soft - but that's more of a personal preference :)

Threre was no adjacent restaurant, as advertised on the website. We had to walk some distance on a freezing cold night and eat in a cold restaurant, where the food was good. The plumbing in the bathroom needs attention. We could not use the shower because we are unable to climb out of a bathtub. The staff were helpful and attentive. Some of this should have gone under 'complaints'

I was very pleased with all aspects of the Hotel truly 1st class

The staff were really friendly and even upgraded me and my partner to the honey moon sweet for no extra charge. It is situated next to the shops and is easy to get to. The reason for my stay was for my partners birthday who had a enjoyable stay. The staff were lovely and made us feel very welcome I strongly recommend this hotel and would definitely stay again. Using booking.com is also a bonus as they do not add booking fees like other websites do. In conclusion a highly satisfied customer thank you to all who made our stay as lovely as it was.

The only thing I could suggest was that breakfast was for a short period of time and feel that if the breakfast was open for longer than I could of made full use of it, however it finished at 10am and being a young couple maybe if it was open till 11am we could of got our lazy selfs up to indulge on the free breakfast, as it smelt amazing but maybe this is a personal thing.

The location is good for the city centre and free parking so close to the centre is a real bonus. The cooked breakfast was good but the selection of cereals, etc was limited.

Bedroom decoration is bland and unappealing. Not a cosy environment and somewhere you look forward to returning to. Despite it being winter, the heating in our bedroom was timed to go off in mid-evening. On both nights we stayed, we had to ask for the heating to be left on until 11.00pm. One of the people on reception (female) didn't even acknowledge us.

Quiet, comfortable, relaxed, helpful staff, friendly staff, close to the town (we were there for a serious christmas shopping session..good town for that as well as very interesting architecture etc), clean and well maintained, lovely building. The perfect family run hotel.

Good clean hotel at the right price