Brook Crabwall Manor Hotel & Spa  

The hotel is tired and old, we did not enjoy it at all. There were tiles in the bathroom hanging off the wall, the windows looked liked they had not been cleaned in months. When at the bar we were given dirty glasses which we had to take back. The level of service and care with the staff we had was very dissapointing. For a 4 star hotel we would not recomend that at all

Location/outside appearance/spa/breakfast food and staff at breakfast

We were expecting 4 star staff and accomodation but were disappointed the hotel was in need of redecoration and the evening staff appeared to run on a shoe string. The 1st room offered looked onto a courtyard full of weeds,the 2nd had a dangerous rip in the carpet and the 3rd was ok but had a big stain on the carpet and wall paper comming off the wall. We wouldnt put up with this at home so why put up with it at a 4 star hotel and the prices charged. The staff at breakfast were mature and proffessional however this couldnt be said on the evening.there wasnt enough staff as there wasno one on the bar. One had to ring reception to get a drink where upon someone who we later saw in the kitchen accomodated us. She also lit the candles on thr tables but only at our request. She would not extend herself to light the fire however as this was something that wasnt done.the hotel looks great from the outside I am afraid was tired and run DOWN.it is my view that if customers were able to check it out before boooking then you wouldnt have any unless you reduced your prices to reflect its standard.

It was very good, and thier staff is very good. And they gave us more than what we ask and more than what we have paid. And they gave us big room with excielent facilities.

The location was excellent, easy access to Motorway, easy to find and very close to Chester.

Staff, general upkeep of rooms and facilities. Did not live up to it's 4 Star Credentials.

The Hotel is set on gorgeous grounds. Our room was large and very comfortable. The pool was lovely if a bit cold and while the steam room was great, the sauna was not working the day that we were there. Dinner was lovely and breakfast was wonderful. It was a bit tricky to find things along the winding corridors at first but we got the hang of it quick enough.

I liked the snooker table that the hotel has set up but some of the pockets had holes and everytime a ball went in, it promptly fell to the floor!! I was just concerned with the noise and the damage that they may have caused.

Great location, very close to Chester. Lovely manor /castle appearance. didn't explore much as only one night stay.

Allocated room was stone cold - heating not working and zero degrees outside. fortunately, electric heater in room. Staff were not around on arrival or in the bar - was 9:30 pm thou.

great location, we love chester and my wife loves chishire oaks so we combine a nice city break , and shopping.

we thought the hotel and spa facilities where great the only problem was with restaurant / bar staff, they seemed a little inept and seemed to struggle with basic formalities, wasn't all that busy yet couldn't cope, we waited ages for simple things, butter to with a roll, wine was ages coming(waiter forgot) , breakfast was no better everybody waiting ages for toast/coffee and fill ups on the buffet, shame really all seemed nice people , but really needed organising better.

The staff was very kind and priffesional

The rooms should be updated!! Wallpaper falling off The wall, toilet that would not flush properly, Hallways dirty . We stayed here in 2009 and were very Pleased not so 2011. However the staff was very Proffesional and kind.

My daughter and I have stayed befor, we find it stress free a wonderful place to have a break.we had a perfect break couldnt of asked for more. Well done. Will definately be going back. Look forward to it. Staff were very hospitable thankyou.

We have stayed at Crabwall several times although this was a number of years back. The standards now, are not what they used to be. The last time we stayed the staff were very atentive and made a fuss, this time it was a simple morning or night. The hotel seems to be in need of repair, tatty carpets, paintwork chipped, even the snooker room was a mess with one cue and the balls fall on the floor and not in the pocket, even the lovely fire was not burning and the staff appeared to be in their own choice of dark clothing and not a uniform etc. We have great memories of Crabwall Manor, we had a nice time but we feel for the price the standards have certainly slipped and could be improved. Thanks, Mr/Mrs Latham.

The relaxing atmosphere, the food was good, the room was comfortable.

Just could do with a bit of a revamp. It is a bit dated.

Very near to centre of Chester but still in the country side

It was very cold no heating in the bedroom,just a small oil filled radiator

Location, historic appearance, quality of the architecture, large bedroom.

It was clear that our bedroom (and, indeed, that area and pasage of the hotel) was in the middle of some sort of redecoration. The bathroom looked as though someone had been working on it that day! Breakfast organisation was not good: no paper napkins or cereal spoons on the table when we arrived. Service was noticeably disorganised: our cooked breakfast was slow in being ordered, even slower in being delivered (other tables who came in after us received their breakfasts before us), some other guests looked frustrated. Surely it would be better if each member of staff had, say, 5 tables to look after rather than all mixing in together which inevitably resulted in things being overlooked or done slowly. Why have music at breakfast and dinner?