Crabwall Manor Hotel & Spa  

nice quiet hotel ,beautiful surroundings very peaceful.this was our 3rd stay here and will probably return again soon,just a nice spot to wind down.breakfast nice and hot and very well cooked

can be a bit crowded if there is a wedding on

We stayed at the hotel as party of a wedding party, the staff were very friendly and the wedding was a great success!

The upstairs of the hotel is in need of re-decorating, the bedrooms where extremely large but alittle run down.

Upon arriving at Crabwall manor, the outside looked lovely and picturesque, as where the surrounding gardens. Some of the staff were very helpful. And as we were there for a wedding, the food for the wedding breakfast and buffet was lovely. Unfortunately the good points stop here.

As we entered our bedroom we recognized straight away that it was a dark, small room and there was two singles beds instead of the double we asked for. There was extremely noticable stains on the chairs and on the dressing table. The carpet and walls were very dated and looked grubby. The windows were unclean and dirty around the frames. And the bedroom did not lock from the inside. The bathroom was dark and dirty, especially the rims of the bath ( thr grout was black!) The toilet did not flush properly and the safety rail in the bath was loose.l Aswell as this the bathroom door handle was cracked and hanging off. All the communal areas in the hotel were dated, grubby and tired. Wallpaper peeling off in the breakfast room was particularly bad as well as dints and scratches in the wall in the room were the wedding ceremony was held! The whole hotel looked like it needed a lot of money spending on it! It was more 2 star in some rooms than 4 especially considering the rate per night. Drinks prices were ridiculous (2 vodka and cokes for £13.50! I paid less in London) It definitely put a downer on our time at ours friends wedding and we would definitely not stay there again. After complaining on departure, I am still waiting for the manager to contact me, five days later. However, after speaking to other guests, it ruend out our room wasn't the only disappointment.

The Hotel was Lovely and all the staff very friendly, Our room was clean and the spa was lovely we really enjoyed our over night stay and would return there again for a shopping weekend.

The only little moan really was that they did not have any Earl grey tea bags.

The swimming pool and the countryside views. The staff when we had a problem were helpful.

Room that needed updating and had a shower that didnt work as we found out in the morning. We complained and were told that they would find an alternative room.When we approached the new room there was a loud knocking noise, were told it was the extractor fan from the restaurant and would stop at 9pm. As we were going to be out for a meal with our young daughter until after 8pm we accepted it as we didnt want to move again as we would have been in 3 rooms for a 2night stay! We returned at 8.30 and settled our daughter, unfortunately the noise continued until 9.40 which wasnt acceptable. The heating wasnt working in the bedroom and bathroom, although in the bedroom they did provide an electric heater, the living area had a craked pain of glass, a warped window this caused a draft and again in need of revamping. We noticed the lack of information in the rooms and in the second room no fire alarm instructions. On the first morning there was a fire alarm it was burnt toast! We chose the hotel as we had our wedding reception there 7 years ago and wanted a relaxing break! Would return if rooms were refurbished and if the price was right.

It is a nice hotel in a good location and the spa is well looked after and clean.

The decor is tired and dated, it didnt feel clean and the furniture was well worn.

Great hotel. The room and spa facilities were very good. The staff were friendly and helpful. Will certainly stay at the hotel again.

The plumbing was noisy and some areas needed a little tlc.

The location great short drive to Cheshire Oaks Shopping Outlet and Chester City Center. Room large and comfortable/clean.

Overall Hotel very good decor looking alittle tired.

Decor very dated and worn and need of a update! Bed was lumpy and pillows none existent! No tv remote in the room though to be fair they provided one straight away when informed. Shower was on a mixer tap and had to be held!

I really enjoyed our stay - staff were great and very accomodating, We are gluten free and the staff arranged a gluten free breakfast which was very nice. Spa faclities were fab. We got a deal from the internet which meant that the price was almost a third of the full price which was excellent value for money. The room had an extra adult bed with a partitioning wall which was perfect for our daughter

The room needed some work. The bathroom floor had holes in it and the side of the bath was cracked. I would not have been happy to pay full price due to the repairs needed in the room also that breakfast was extra. The whole place really needed a good lick of paint but I think they were in the process of doing it so well done!!

Rooms were lovely and spacious, therepist very good.

Buffet Breakfast was warm, not many relaxing warm areas to sit, no massage chairs or blankets to put over you when relaxing, Tea & coffee should be free.

Good spa the staff did try but going up s and down s at the moment a good clean and some staff training a lot of paint and it should be great also food could be better but all in all I v been in worst

great location, we love chester and my wife loves chishire oaks so we combine a nice city break , and shopping.

we thought the hotel and spa facilities where great the only problem was with restaurant / bar staff, they seemed a little inept and seemed to struggle with basic formalities, wasn't all that busy yet couldn't cope, we waited ages for simple things, butter to with a roll, wine was ages coming(waiter forgot) , breakfast was no better everybody waiting ages for toast/coffee and fill ups on the buffet, shame really all seemed nice people , but really needed organising better.