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Show map The Chester Grosvenor

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Newest reviews for The Chester Grosvenor

  • Sarah
      United Kingdom
    August 31, 2014

    The room was to the usual standard Nothing spectacular

    The reception staff where very poor

    6.3

  • Timothy
      United Kingdom
    August 28, 2014

    Wonderful hotel with exceptional service. Cannot wait until our next visit.

    10

  • Angela
      United Kingdom
    August 27, 2014

    The food was amazing, the decor was beautiful and the staff very attentive, loved the valet parking

    Price of afternoon tea was truelly eyewatering, lovely but massively overpriced

    10

  • Colin
      United Kingdom
    August 27, 2014

    Service, food, management

    No pool

    9.2

  • James
      Isle of Man
    August 24, 2014

    Friendly and attentive staff. Not at all stuffy.

    9.6

  • Janet
      United Kingdom
    August 19, 2014

    The greeting on arrival,the valet parking, the quick booking in at reception ,and being shown to our room. The friendly welcoming service,the room,food.....everything really,there was nothing we didn't like.

    9.6

  • Robert
      United Kingdom
    August 17, 2014

    parking easy Staff excellent Location perfect

    Include english breakfat in overall price

    9.6

  • Victoria
      United Kingdom
    August 13, 2014

    ideal location,beds very comfortable,

    poor showers. Meal in Brasserie ok but service not very good considering it was not very busy.

    7.1

  • Martin
      United Kingdom
    August 10, 2014

    room brilliant resteraunt even better staff to a person best we have ever had

    price of drinks a bit over the top and nowhere to get a pint of lager

    8.3

  • Mark
      United Kingdom
    August 10, 2014

    I like the big bed but every thing is good.

    Their was no kettle in the room. It said coffee and tea facilities.

    9.6

  • Philip
      United Kingdom
    August 10, 2014

    All round excellence. Very helpful staff exceptional food. Ideal location to walk around Chester.

    Shower too close to the end of the bath for a big bloke.

    10

  • Phillip
      United Kingdom
    August 7, 2014

    Class act.

    8.8

  • Graham
      United Kingdom
    August 6, 2014

    We enjoyed everything about the hotel and the staff are fabulous

    10

  • Beverley
      Isle of Man
    August 5, 2014

    Everything

    Can't think of anything.

    10

  • Eliska
      United Arab Emirates
    August 4, 2014

    We always stop here for a night when arriving in the UK for summer hols. Everything from the staff to the rooms to the food and service is spot on. All staff are excellent from the front desk to the concierge and restaurant staff. This is the best place to stay in chester. Worth every penny !

    Absolutely nothing at all, wish we could stay longer!

    10

  • Eric
      Isle of Man
    August 4, 2014

    comfort

    9.2

  • Susie
      United Kingdom
    August 3, 2014

    room was lovely location is very convenient for shops, restaurants and so on staff polite

    breakfast was quite nice - but expensive to have a cooked one which for an already expensive hotel does not seem quite right. check in and out was quite slow.

    8.8

  • Jane
      United Kingdom
    August 1, 2014

    Wonderful weekend, from the moment we pulled up outside this beautiful hotel we we're treated so special. We expected to feel a bit out of our depth with this being a 5 star hotel but we we're never made to feel like that. Service in the brasserie was great, very attentive, nothing was too much trouble. Late night tea and coffee Saturday night in the bar was so relaxing after an evening out in chester town centre. Whole experience was fantastic and we felt like millionaires, can't wait to come back!!

    10

  • Goronwy
      United Kingdom
    July 29, 2014

    The older established staff were as excellent as usual, as we've experienced during our previous stays.

    The influx of new staff mainly Foreign in the Brassery were difficult to understand, and far below the standard one expects at the Grosvenor. Quality staff can be of any nationality, but I fear that the management in the Brassery did not lead by example and breakfast on Monday 28th was shambolic, and would be embarrassing even in a 2 star hotel.

    7.5

  • Angela
      United Kingdom
    July 29, 2014

    Everything

    Nothing

    10

  • David
      United Kingdom
    July 27, 2014

    Location

    Small rooms, air conditioning very poor, not value for money

    7.1

  • Anonymous
      United Kingdom
    July 26, 2014

    Grosvenor is located in the city centre area close to the shops and other eating establishment .The staff are courteous and friendly and the service and food was excellent

    No tea coffee facilities in the room

    8.8

  • Anonymous
      United Kingdom
    July 26, 2014

    Everything is so easy, from parking your car when you arrive, to being located right in the heart of Chester Town Centre. A very relaxing stay and a lovely hotel.

    The only downside is having to have nearly £400 pre authorise total taken off my debit card on arrival, which did affect my balance available on my account and which can take up to 10 days to be released - if you pay with a credit card the amount is put back within 48 hrs - I would have done this if I knew and if this was clearly stated! Our end bill was on top of this amount for a 1 night stay! Best to check this policy out when you check in! I have spoken to the hotel and they are rectifying this for me as I am not happy about this and it is a shame because we had such a lovely time! I did miss a tea/coffee tray in the suite also!

    8.3

  • Elaine
      United Kingdom
    July 24, 2014

    The location of the hotel was ideal. Staff were extremely helpful.

    9.6

  • Anonymous
      United Kingdom
    July 24, 2014

    Absolutely superb hotel

    Nothing to fault or to dislike

    10

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