Mercure Chester East Hotel  

Staff very welcoming

The hotel in my opinion need some upgrading it seems tired and lacks the appearance I expected from a four star the floors are all very creaky the rooms are quite small and the hanging space for clothes needs addressing two ladies for two nites we struggled to hang everything up. Breakfast on saturday was not brilliant the sausage had a very chemical taste, ive stayed in many hotels and the breakfast selection was poor compared to most, cheap sliced bread, poor quality juice limited pastries, and could someone please tell the male waiting staff about their bo!!

It was a fantastic location and the staff there couldn't be more friendly and helpful

When we arrived for dinner at the hotel there was a couple laughing hysterically as a waitress was trying to ask what was wrong with the food - we soon found out why. I ordered the avocado/bacon/blue cheese salad and my partner the chicken focaccia stack. Unfortunately we received a chicken bap that resembled a rustler burger and my salad was smoothered in tomato ketchup. Fair play to the waitress she was mortified and took it away (apparently we should have been told the chicken would come in a bap) and did everything she could to put it right. Apart from the interesting cooking the staff were faultless. The hotel is lovely - I'd just find somewhere else to eat!

very little, the hotel is dated.

the bedroom, maybe if one of the directors of mercure hotels stayed overnight in room 124. as my husband and i did, they to could experience the filthy carpet also the chair and footstool that is only fit for a bonfire.

The location of the Ramada was perfect, as it wasn't in the city centre of Chester but was close enough. We used the hotel restaurant on the evening which was very nice and reasonably priced.

The hotel is advertised as having a spa which was the main reason why we chose this hotel, the spa consisted of a pool & jacuzzi (full of children), sauna & steam room, this is not my idea of a spa hotel. There was no access from the hotel into the spa, we had to walk through the car park & round the back on the hotel. The beds are extremely uncomfortable and it was 2 single beds pushed together. There was lots of noise on our corridor from 6.30am of children running up & down and the maid knocked on our door at 9am to clean when we was due to depart at 12noon. The hotel is ideal for a family, wanting a base to sleep if going to see all the local tourist attractions.

Swimpool and sauna

Terrible room , not clean.

Decor is now tired. Breakfast was poor compared to other hotels we have stayed at. Our room was close to the by-pass so one of us had very little sleep because of the noise.

The location suited us

Room service and Spa facilities suspended for Christmas . Heating system inadequate in very cold weather. Room small and very dated

the long coridors and they were very bouncy and noicy to walk down also some of the staff could do with some customer service training

Excellent friendly staff, very warm and cosy in this cold weather

Noises from rooms upstairs, extremely uncomfortable beds.

Pool okay, clean and cleaners good service.

Room tiny for a family- this needs to be clearer as a travelodge room bigger. My 2 small boys falling over each other and made sleep impossible at night, due to my baby boy aware we all very close at night. Evening meal was at 630pm. it took over 2 hours to get food. Very frustrating with two young children. by the end my baby boy got to bed and was sick partly because of the food being served late. the reason possibly for food taking so long was because the hotel had a private function(late Christmas party) for their own staff. Had to go home early to try get sleep. All in all not ideal for a young family Manager was meant to ring me to discuss, but no phone call

Nice clean bathroom, friendly and helpful staff. Free parking and a good location.

Thin walls, drunk people running down the corridors woke us up. The floorboards in the corridors itself are bad enough, loud and creaky. Hairdryer stopped working after a minute of using it, luckily there was a spare in the room.

I think overall this hotel was great value for money and a very cheap taxi ride to the centre.