Best Western Chilworth Manor Hotel  

Location Near enough yet away ffrom the city bustle

1. No computer for public use. 2. Unable to obtain cash from the reception to pay taxi on last day. Receptionist told me that the driver would be able to accept my credit card. This was bad advice since they would not and do not have facilities for this service. 3. Bath room extractor was not working in room 234

Restaurant food well presented.

The staff- they were very helpful and friendly. The grounds were beautiful- a lovely place to walk. Good location - easy to get to walking areas.

We ate there three times, but the meals were cold each time. The spa was not open as advertised-it was the main reason that we chose the hotel so it was very disappointing to find it closed earlier. Our room was not cleaned on one occasion and we were without water (both hot and cold) for one day- this was the last straw and we left early to go elsewhere.

The food was very good all though breckfast Was a bit expensive for what it was.

Sat nav took whole party down a dead end road so be ready For that to happen . Drinks were expensive.

A luxury hotel without the luxury price. Excellent facilities and the staff are very helpful.

I enjoyed my stay very much, although the breakfast was very expensive. I wouldn't hesitate to stay here again.

Proximity to road network and the Southampton University Science Park

The pillows were far far far too hard and severely impacted my sleep. Hotel needs to get duck down & feather options for guests.

Being kept awake until 4am by drunken guest.

Very pleasant, friendly staff and lovely grounds. We were actually attending a family funeral and the reception afterwards was also held at your hotel. That, incidentally, was also very good with excellent food suitable for such an occasion and the numbers involved.

One mildly negative comment - the twin room we had was on the small side and as the hotel was not full at all on that Sunday night, maybe we could have been allocated one of the bigger twin rooms. Ours was on the ground floor, a long way from reception, and I didn't have the energy to trail all the way back to reception, with luggage, to ask for a better room, having driven 7.5 hours from Brussels to get there!

Beautiful building and a nice relaxed overall feel

Mattress topper :-(

This is an old manor adapted to be a very good hotel. Stunnished lounge and nice room, a very nice park (close to be a wood) surrounds the hotel.

Breakfast not included and too much expensive for what offered. If you wants to go elsewhere than the companies located close to the hotel, it is much better to have a car.

All above comments. Staff friendly. Pleasant location.High class rooms.

Breakfast used to be included but now incurs cost of £11. As I only have toast and coffee a bit expensive. The food was poor, you must have a new chef. The menu was too fussy. The dessert ...pineapple with meringue with black pepper and ice cream was poor. Placed on an oversize plate. The pinapple was cut so thin it was tastles.The icecream and meringues were microscopic. There was no room in dining room so we had it in bar, NO BAR MENU ANYMORE!!? SUCH A SHAME THESE CHANGES HAVE BEEN MADE WE WILL NOT BE STAYING AGAIN.

Beautiful surroundings, clean and comfortable room however what was most notable was the excellent level of customer service. I have a vision impairment and staff were considerate and most helpful when checking in and offered assistance such as guidance to my room and a large print menu.

Nothing in partucular: not the best value.

Very nice location and attentive staff. Bedrooms very comfortable and clean.

Restaurant a little pricey but in keeping with the standard of the hotel but breakfast price way too much.