Chiswick Moran Hotel  

Unfortunately I was not happy with the level of service we received during our visit to Moran Cheswick over the nights of the 9th and 10th July. I chose this hotel and paid what I concsider a conciderable sum because I wanted luxury and a quality of confort and service. Our main complaites were as follows: Poor and slow breakfast service on the 10th and unhelpfull staff in the restaurant . Only 1 large towel in our bedroom even though my wife and I were staying. No coffee supplied on the 10th so that we could make our own coffee in the room. No "Pay for View" film service in our room. Tried to over charge us for 2 days parking. We paid an upgrade room price for a luxery room and service. This we fel we did not get.

The hotel itself is very modern & it has a very nice feel to it. From the reception to the lift, onto each level & the rooms do not disappoint.

When we checked in we were asked to provide the payment card & asked to enter our pin but assured that no money would come off the card until departure! In part this is true but they do reserve the money & you cannot get to it if required. Also, they took £30 more that the cost of the room just incase we had any extras! My wife checked out with another card from our joint account & they took payement with this card & we can still not access the other "secured" amount. We had to move rooms twice as the air con did not work in either of the 1st 2 rooms & whilst we did get a 10% discount I do not feel that the hotel did enough to assist us. We were made to feel as though we were awkward customers & I had to move our luggage twice with no assistance & this made us late to the engagement that we had & the only reason we booked the hotel. I would have got better service @ a Premier Inn. Is the hotel nice, yes. Does it justify the price tag, no.

Very quiet and excellent bathroom.

Room key card stopped working after 11am rather than 12am, which is the official check out time. Had to get a cleaner to let us back in after brunch.

we asked for a quiet room at the back and we were given a mini suite with 2 chairs and a chaise longue and a huge comfortable bed . It was decorated beautifully and in a very modern style. The bathroom was large with a large walk in shower and a stand alone bath.Very nice hotel.

We could have done with a shelf in the bathroom as there was nowhere to put toiletry bag or cosmetics. There was also no shelf in the shower which was very awkward as you had to hold the soap and shampoo in your hand and try to shower at the same time. I noticed booking . com website of the hotel there were pictures of the bathrooms with shelves so perhaps they had not quite finished decorating this room yet. Also there was no shaver point so could not charge shaver or toothbrush but we managed to have just enough charge left in them.

We very much liked the location of the hotel with the tube and restaurants very close by. The Hotel is very modern and the bedrooms are nicely decorated and light and airy.

The bed for us was uncomfortable as were the pillows. We stayed for 3 nights and the daily cleaning of our room (516) consisted of the bed being made and a fresh towel when required. The lounge/bar area was exceptionally noisy in the evening (apart from one night) so we spend much time in there. On the last night the key card wouldn't work so we had to go back down to reception (the same happened on our last stay at the Chiswick Moran). The receptionist just took the key and gave us another without a word of apology for any inconvenience caused. A simple "sorry about that" would have been nice. Apart from this the Hotel is nice.

Lovely clean and spacious rooms, Bathroom excellent.

Location and friendliness of staff

Yes breakfast was very not to a 4 star standered and the menu was very limited . I wanted eggs benidick but was told they didnot do this !! I ended up with a cold omlett and toast that I think had been cooked the day befor!

The room decor was designed well and the room was very clean. The restaurant manager was very obliging by organising us fillet steaks in the bar, even though they had a wedding gin the restaurant.

No mini bar, only terrestrial tv, bathrobes had to be asked for. Breakfast was terrible, mass produced Irish breakfast, horrible sausages, bacon and poor poached eggs. The continental breakfast was of poor choice and looked like a 3* hotel. The breakfast staff looked tired, disinterested, bored and probably underpaid. I was disappointed with the overall standard of the hotel.

I liked the comfort and the convenience of Hotel Moran. Very accessible to many places, like my school, the tube and many other restaurants.

Check is was speedy with pleasant staff. The room was spacious with nice decor/fittings and large bed. The bathroom was brilliant with powerful seperate shower (not over the bath) and bath. All very clean.

The air con kept going on and off during the night which disrupted our sleep.

location perfect as we wanted to visit city and nearby friends.

fine as a bed and facilitys for night. room carpets and dressing table marked and tired. glad we only paid an offer price