Chiswick Moran Hotel  

Unfortunately I was not happy with the level of service we received during our visit to Moran Cheswick over the nights of the 9th and 10th July. I chose this hotel and paid what I concsider a conciderable sum because I wanted luxury and a quality of confort and service. Our main complaites were as follows: Poor and slow breakfast service on the 10th and unhelpfull staff in the restaurant . Only 1 large towel in our bedroom even though my wife and I were staying. No coffee supplied on the 10th so that we could make our own coffee in the room. No "Pay for View" film service in our room. Tried to over charge us for 2 days parking. We paid an upgrade room price for a luxery room and service. This we fel we did not get.

Lovely decor and bathroom

Very convenient location for us - yet not too far outside of the city centre (tube accross the road). Nice relaxing pleasant atmosphere

Excellent stay in an excellent hotel - staff very helpful

The locality.Very impressed with decor.Friendly and very helpful staff.

The hotel was easy to find, in a good location close to the tube, in a nice area. The staff were very helpful, friendly & polite. The rooms were big, beds comfortable, lots of amenities in the room; including toiletries, tea & coffee, safe, plenty of storage space, extra seating, large bathroom with a bath & a separate shower. Parking was also available.

The shower was not powerful enough, and you had to reach in to turn it on, hence you get cold water all over you!! I though the price of the breakfast (which we opted out of) was a little steep.

Very clean and welcoming, design was modern, large bar and verander with excellent bar staff. Restaurant was clean and well looked after. Rooms spacious and staff knocked on the door twice to check if everything was ok. Handy for west and central London with close tube links. Would recommend and definitely stay again.

Could do with a larger choice for breakfast after first morning we ate out cheaper and better

Everything was excellent. Friendly staff, Extra luxury rooms (TV, King size bed, coffee and tea machine maker (with free tea and coffee in room every day), bathroom with shower and bathtub), very quiet, next to the tube station (300 m) direct to the center of London. In nice neighborhood.Lots of coffee shops, grocery shops, starbucks, supermarkets ,restaurants,... Free WiFi in hotel loby.

No Free WiFi in room.

It was quiet on the 6th floor. Very comfortable room. Good location.

Only a full breakfast offered at a large price so we ate breakfast out.

Location. Near to the event we were attending.

I couldn't believe that the bar was more akin to a disco with loud music and very dim lights. Not at all conducive to the majority of residents. Empty atmosphere-less restaurant. But fortunately we were out at an event. They charge an exorbitant £15 for buffet breakfast, just stroll down the Chiswick High Road and you'll find much better value and 100 times more atmosphere in 'Chiswick Village', if you can be bothered!

Excellent hotel, smart and modern. A lively bar and restaurant downstairs. The room we stayed in was small but very comfortable with everything we needed.

When we checked in, we were not asked if we wanted breakfast. When we came down in the morning we had to pay for it there and then. Not a great setup and could be improved. Also, breakfast buffet was a little on the sparse side.

With my online booking I also crossed out for full breakfast. 1. I did not know if continental breakfast was included or not in price. 2. Entering the breakfast room nobody was their to inform me. I found out my booking was not registered and continental breakfast was not included in my room. 3.I sat down having continental breakfast with colleg. but prepayd breakfast was not deducted from my bill.

we asked for a quiet room at the back and we were given a mini suite with 2 chairs and a chaise longue and a huge comfortable bed . It was decorated beautifully and in a very modern style. The bathroom was large with a large walk in shower and a stand alone bath.Very nice hotel.

We could have done with a shelf in the bathroom as there was nowhere to put toiletry bag or cosmetics. There was also no shelf in the shower which was very awkward as you had to hold the soap and shampoo in your hand and try to shower at the same time. I noticed booking . com website of the hotel there were pictures of the bathrooms with shelves so perhaps they had not quite finished decorating this room yet. Also there was no shaver point so could not charge shaver or toothbrush but we managed to have just enough charge left in them.