Mercure Stafford South Hatherton House Hotel  

Staff really helpful

Toilet didn't work Ordered newspaper that never arrived Spa is poor. Steam room didn't work, a sauna would be better which you could go to with your partner (ie not one in men's changing room and another in the female changing room). In fact all that was available to us was a small cold pool. Loud disco kept us awake most of Saturday night.

Within easy reach of Staffordshire showground(you should advertise this fact) comfortable rooms which allowed dogs, staff were friendly and helpful the food/drinks menu was very good if a little expensive. I would take advantage of the sp/pool next time, but one of the best things for me were the grounds outside to walk my dogs. thankyou

Just a bit noisy in my room 206 where i could hear the train go by which we are not used to, but this is only a minor thing

It was clean and in a convenient location. Price was competitive and the hotel met our expectations.

It seemed strange, that given the size of the room, (very large, with a bay window), that the en-suite was so small. It could have been twice the size without affecting the room size.

Good size room, Free use of pool although small. Good service & food in restaurant. Friendly staff & pet friendly.

Drinks & food above average prices

The room was lovely and the hotel has a nice ambience.

We thought the food - both evening and breakfast - was expensive and ate elsewhere locally for a fraction of the price.

Only 2 points I would like bring up realy the heating in your hotel was at times unbearable radiators in the room could not be turned down and were on full blast, and the other point is the length of time I and my friends waited for our food on ordering and the time between courses and I ordered a coffee in the morning which took 20 minutes to arrive other than these points everything was excellant.

First and foremost the helpfulness, friendliness and politeness of staff. In our room: the modern floral pictures and an openable window (not a feature of our previous hotel). We liked the village of Penkridge within easy walking distance with interesting small shops.

Climbing so many stairs to get to our room – there is no lift and I am semi-disabled. The noise at night from neighbouring leisure facilities.

Quiet location but within walking distance of village

breakfast at weekends did noy start to 8.00 which meant exhibitors at show who had to be in before 9.00 unable to have breakfast

The room was ok.Evening meal nice. Manager has contaacted me to apologise after I complained about problems.

Awful breakfast hardly any items on the menu available not even offered tea or coffe. Service was poor. Swimming pool grubby. Spa facilities broken or closed.

Being situated close to the railway makes this a convenient hotel. Friendly staff and clean rooms with tea/coffee making facilities.

The staff were very helpful and polite.breakfast was exe'cellant value. We stayed at a travel lodge prior rooms. Mercure was 17 pounds cheaper but far superior and when we go to Alton towers we will use the hotel again. Baths are a little worn.

Great value, better and cheaper than travel lodge. Spa a lovely extra and breakfast excellent and the staff were very helpful and polite.

spacious and comfortable room. no traffic noise. excellent value

The swimming pool.