Mercure Stafford South Hatherton House Hotel.  

First and foremost the helpfulness, friendliness and politeness of staff. In our room: the modern floral pictures and an openable window (not a feature of our previous hotel). We liked the village of Penkridge within easy walking distance with interesting small shops.

Climbing so many stairs to get to our room – there is no lift and I am semi-disabled. The noise at night from neighbouring leisure facilities.

Location - good stopover from Hampshire to Lake District. Loved the fact that the bath filled up in about 1 min - lovely and relaxing after a long drive. The breakfast was superb, filled us up for the whole date. Very good quality.

The rooms were a bit shabby and run down compared to other Mecure Hotels, but it was clean and the bed was comfortable.

The room was a good size and very clean. They allowed us to take our dog which was the whole reason I chose the hotel. Food menu was limited but what we had was very tasty, I would say it was more pub food than restaurant style however no complaints about it. We stayed one night as we were attending an event in Stafford and it was ideally located for this. Staff pleasant, particularly the young lady on reception.

Some of the corridors and fire doors were definately in need of decoration- were looking very scuffed and shabby - although the room we had looked recently decorated and was very nice. Some disturbance until late at night due to a party - noones fault,- as it was so hot we had the windows open and all the sound carried. The white wine was lukewarm.

A very sad hotelin need of refurbishment. Very poor quality of decoration.Pool very dirty. In our room the toilet only worked if the top was removed and you manually operated the workings. In the morning the heating failed in our room meaning we were unwilling to take a shower with temps outside -6. The manager did slightly reduce our tariff but I would have preferred to pay for a full use of the hotel.

Cold bedroom, radiators not working properly, decor was shabby; walls with marks, needed painted, reception not very inviting - needed painted also, skirting boards filthy, food below average, not up to the standard one would expect in a Mercure Hotel. The staff did apologise although most with little customer service experience. Not good value for money.

The hotel was clean, comfortable and friendly. Breakfast was nice. I would stay here again! Well done

No issues

The room was spacious and comfortable. Staff were helpful and attractive.

Not a complaint, rather a few suggestions. The room service menu was quite limited for main courses and I found the prices to be quite high for what you get. The wifi signal was ok most of the times, but sometimes dropped out or locked up for no reason.

Lovely hotel - only drawback was that our room was very hot even with window open

The hotel offers a lot of facilities but if you want to eat in the restaurant I recommend you book early. I didn't and ended up eating in the bar area which wasn't the most comfortable. Also, the service is a little bit like Faulty Towers....hit and miss and generally a great stay

A clean comfortable hotel, with friendly and efficient staff. We stayed at the hotel en route from Scotland to Cornwall, and were very pleased our half-way stop turned out so successfully. Got our holiday off to a good start. Lovely surroundings, we enjoyed a walk around Penkridge before a well presented dinner in the restaurant.

Comfortable room, good breakfast. Nice lounge/bar area

The staff were very helpful and polite.breakfast was exe'cellant value. We stayed at a travel lodge prior rooms. Mercure was 17 pounds cheaper but far superior and when we go to Alton towers we will use the hotel again. Baths are a little worn.

Great value, better and cheaper than travel lodge. Spa a lovely extra and breakfast excellent and the staff were very helpful and polite.