Citadines Apart'hotel Holborn/Covent Garden

This reviewer provided a score but did not have any comments

The mattress was very comfortable and the kitchenette area was really useful

Sad to say we were late checking out next day by 45 minutes. The reception staff seemed really upset about this and were abrupt on the telephone. My friend was feeling unwell.

The fact that it is very well situated, near Covent Garden, the theatres, Tube Station and many eateries, dellies and coffee shops. Plus the fact that the Picadilly line at Hoburn Underground runs directly to and from Heathrow Terminal 5 .

We stayed there 8 years ago, but the hotel and rooms after that period desperately need a face lift, the rooms and especially the carpets need to be re done, they are looking quite run down. TV's have been replaced, hopefully management will start on re furbishing the rooms.

This reviewer provided a score but did not have any comments

Cleaning once a week should be at least twice

The friendliness of the staff and the self contained unit which enabled me to cook for myself and cut down on unnecessary expense of eating out. Superb location.

The fold up bed was very heavy and I had to ask for help to unfold it. The remote contraol needed new batteries. The shower controls are very awkwardly placed

Hotel was very handy for the tube station, also for covent garden which was only 10 mins walk to the theatre we were going to, plenty eating places nearby.

We were at the side and looked onto an office block

Fantastic location - very close to the main sites and lots of great bars and restaurants. Good facilities in the room.

Bed turned out to be a fold away sofa bed - not very comfortable. Reception lovely but rooms a bit shabby (not that it mattered as was out most of time anyway) and shower a bit temperamental.

The location (near underground) and the coffee in the bedroom.

I'd prefer the receptionist speak spanish.

The proximity to the tube station.

The reception staff were very rude and cleaning of the apartment should be done every alternate day.

Central location, proximity to city center, sights of interest and shopping areas, direct Underground line to the Heathrow airport. U-station and supermarket are 100 m from the hotel. Backyard rooms are very quiet, although at the expense of the view. In our case, the view was the brick wall, but we intentionally asked for a quiet room.

Staff did not pick-up phone when I tried to call the reception from the room. We had to go downstairs to have the problem fixed. Doors to the closet and to the room entrance in the studio aptm where we stayed are hanged in such a way that residents can easily be blocked inside the room: if the closet door is not shut tightly, when you try to open the door of the sleeping room its door edge gets...

This reviewer provided a score but did not have any comments

Well positioned and very convenient. Very comfortable mattresses. Quiet.

Shower did not work properly. Although clean the room could do with a revamp - carpets are threadbare.