Citadines Prestige South Kensington London  

Location, helpful staff, newly renovated

Airconditioning centrally controlled so mezzanine level gets claustrophibically hot and airless. Outside temperature may be say 19c so airconditioner switches off, but inside temperatures can soar into upper 20's with no cooling available. Window opening 2 inches barely helps. Also very very tight for 4 people, and small stand-alone table doesn't help. Would recommend for business travellers in winter, and for 1-2 people max per appartment.

The location was ideal for the tube network and being away from the hustle and bustle of the centre meant that the hotel was lovely and quiet, yet you could be anywhere in the city within 20 minutes. The room was spotlessly clean and the staff were very friendly. All in all a great location and we would definitely return.

Good area and neighbourhood

Breakfast not available and inflexible and bad choice for the extra amount you have to pay there is onbly one window, which can only be opened a little and airconditioning was much too hot and could not be switched off, so after two nights of headache we had to move to another room

The location was convenient and the apartments were managed like a hotel.

The staff had difficulty understanding English and one female staff in particular caused a significant amount of hassle by refusing my son to enter the room despite us clearly explaining his late arrival when I was at a meeting. Even after talking to her on the phone to re-explain, her limited understanding of the language made it a rather frustrating process, and we eventually had to talk with a technician who speaks English, which is appalling reception service for such a nice hotel. For 1.5 days the hot water system in the whole building also failed to function, without any notifications given to guests by staff, making it very uncomfortable in the middle of winter.

I would recommend this hotel to my friends and I would stay there next time myself

Studio is well designed and size is perfect for 2 adults. Bus stops are next to door. It is perfet for budget travellers.

Location is far from all tourist attractions. Nearest underground station is a long walk. Area is dead at night unlike other areas in london. Furniture needs renovation. Took time to find me booking and assigned a twin bed to us while our booking was for a double room.they had to come next day and change beds which was disturbing.

It was extremely well located. My stay there was fantastic! The hotel staff were very nice. I felt welcome. I love this hotel very much!

I had to buy the plug adaptor... I was hoping to borrow one at the front desk.

Stayed at the 1-bedroom appt. They said at the check-in that we will have 2 full-day cleanling per week and everyday light cleaning of towels and bins. That was hell!!!! We even asked them about their definition of Full cleaning!! As we came into the room, the plates were where exactly where left, towels in the living area on floor and food left to be trashed next to bin in another trash bag ( because there were no space) left as it is and definitely smells!! When we called the reception, they said it is noted u had cleaning today and the guy insisted on this. Not to mention that this is after we complained at the reception the night before that we need full "PROPER" cleaning because what we got was completely inappropriate.

Location, rooms and value for money

Studio apt for 3 people (adults) was comfortable. Would recommend it. The extra bed was a couch which pulled out easily into bed. Close to Gloucester road underground and near Hyde park etc. Lovely area to stay

Conveniently located and clean!

We travelled with our children and stayed in a 4 bed apartment. The bedroom and bathroom had no windows so it felt a bit claustrophobic. This meant we gave the chidlren the beds and we used the sleeper sofa in the living area.

Obviously recently fitted out, good quality modern furniture, bathroom and kitchen facilities.

Compact room.