Citadines Trafalgar Square London  

The location is excellent for tourists as it is so close to a range of sights and sites. We enjoyed the proximity to and ability to walk to the Thames, Westminster, The London Eye, Gardens and Trafalgar Square etc. Transport to & from is very easy with the Underground just a short stroll away.The facilities are adequate and roomy although a little dated. The black out curtains were excellent. The rooms provided all the amenities that we required. The use of the kitchenette was welcomed as we were able to arrange our our breakfast and little meals etc. The free coffee and chocolate drinks in the foyer was very nice. Access to free WiFi is a great service to all and the access to a pc and printer in the foyer is great for last minute planning and airline booking / boarding passes etc. The staff were excellent and very helpful and they provided useful tips about local transport etc. Very comfortable stay in an excellent location. Value for money!! We would stay here again.

The carpet is dated and this takes the shine off the place. Otherwise the Hotel was satisfactory and we enjoyed our stay.

Friendly, helpfull staff. Good rooms, well designed. Unbeatable location. Excellent respone to a complaint by fo staff.

It was not clear from the booking information that the towel service was not included in the room rate. I am a hotelier myself so I understand the rationale behind this but an extra charge of UKpd 25.00 for new towels and a clean of the room is clearly excessive. This would be the only reason we would not return.

Good location, nice decor, lots of room and good amenities. Very clean and not badly priced.

Reception staff were a little curt and it was being refurbished so was difficult to see it at its best. They were also underbooked yet chose to put all guests on the same floor, which resulted in a group of school children keeping us awake all night shouting!

Very convenient and reasonably priced. Very comfortable bed. My answer against "Comfort" in question 2 is only "fair" for the reasons given below, under "What didn't you like".

I was in room 809. There is a serious hazard with the bath in that room, probably in others too. Any person getting out from a standing position (which may or may not be after taking a shower) has to contend with the sloping and often slippery back of the bath. There is very little other space for one's feet in stepping out, and generally very little room for manoeuvre with little to hold on to. The least you need is a proper grab rail (all you have are towel rails, not best placed for this purpose). I fear for the elderly or otherwise not very agile guest, and the potential for quite a serious accident is there !

The central position. The staff were very helpful. The bed was very comfortable.

I knew when I booked that the hotel was being refurbished but the building work made the area very dusty & my coat was covered with fine sawdust. I believe the staff & workmen did their best to limit the inconvenience. I would have appreciated a teapot in the room. There was only one easy chair for two occupants. The wardrobe door fell off its hinges.

Absolutely spotlessly clean and spacious studio Very helpful staff Superb central location, well worth the price

Location and price

Setting up the bed

location close to covent garden.And just a walk over the bridge at end of road to get to south bank.Very good bus and train service at the strand.Room clean warm.

shower not strong.Could do with a new shower hose.

prime location for a very reasonable rate, rooms were very nicely decorated and clean

the car park was not available there was building work going on which we were not told about, there for were woken by banging from the builders every morning

The staff were professional and friendly. The location was fabulous, a short walk from Charing Cross and Embankment tube stations, right near the river. We stayed in a studio room which was comfortable and clean.

One thing to note if you are an older traveller - the bathtub/shower was extremely slippery (many near slips on several occasions). I let reception staff know upon leaving, but just consider this - may have just been our room but you might want to request a non-slip mat or take extra care.

Location is fantastic, and the rooms after renovation is so much better compared to the past...

Excellent location for New Year celebrations, very good services and facilites.

Exccelent location at a reasonable price.Being newly refurbished.

Too much grey in the colour scheme, could be more cheerful, particularly in the reception. I missed a coffe-maker in the kitchenette.