Citadines Trafalgar Square London  

The location is excellent for tourists as it is so close to a range of sights and sites. We enjoyed the proximity to and ability to walk to the Thames, Westminster, The London Eye, Gardens and Trafalgar Square etc. Transport to & from is very easy with the Underground just a short stroll away.The facilities are adequate and roomy although a little dated. The black out curtains were excellent. The rooms provided all the amenities that we required. The use of the kitchenette was welcomed as we were able to arrange our our breakfast and little meals etc. The free coffee and chocolate drinks in the foyer was very nice. Access to free WiFi is a great service to all and the access to a pc and printer in the foyer is great for last minute planning and airline booking / boarding passes etc. The staff were excellent and very helpful and they provided useful tips about local transport etc. Very comfortable stay in an excellent location. Value for money!! We would stay here again.

The carpet is dated and this takes the shine off the place. Otherwise the Hotel was satisfactory and we enjoyed our stay.

Friendly, helpfull staff. Good rooms, well designed. Unbeatable location. Excellent respone to a complaint by fo staff.

It was not clear from the booking information that the towel service was not included in the room rate. I am a hotelier myself so I understand the rationale behind this but an extra charge of UKpd 25.00 for new towels and a clean of the room is clearly excessive. This would be the only reason we would not return.

Location

Poor quality linen & towels. Construction work. No bar.

We liked the fact that our family could stay together in one hotel room as opposed to having to book two separate rooms. We were traveling with my mother. It was difficult to find a big enough room to sleep 3 adults n 1 child with some privacy for all. The area is the absolute best thing about the hotel.It was central to everything. The only thing that was very inconvient was the fact there was only 1 toilet, and located downstairs for that matter. Running up and down the stairs to use the toilet was very frustrating! Also we felt like there should have been another sofa in the seating area. Only two adults could sit comfortably in the sofa provided.

We rented the 6 people apartment and it was tight for 4. Less closet areas would have made more room for people. Very poor lay out/usage of space. Also see above comments.

Excellent location, would use again when renovations were completed. Staff extremely helpful.

It's location. The cleanliness and design of the studio apartment. The fact that the room had it's own kitchenette.

We were so disappointed when we reached the hotel to find out that rennovation works were taking place. There was a temporary entrance in use to reception and the ground floor looked like a building site. Whilst we were very happy with our room, we were on the frst floor, so when the drilling started early the next morning, the walls actually shook and didn't make for a pleasant stay. The website should have informed us that the hotel was under going works.

The price was great and the location was even better.

The convenience of the well equipped appartment is just great and its location very convenient.

When it came to check-out I was in a bit of a hurry. Only one member of staff was serving at the desk and a small queue developed. There were other staff about and they and the other one behind the desk pretended not to notice. She went on shuffling bits of paper rather than having to serve customers. If this is a 'compaint' you are welcome to pass it on.

Liked it's central location perfect for visit to national gallery which was purpose of our visit. It's location near embankment station and nearness to shops and restaurants and other public transport made it a thoroughly suitBle venue for an inexpensive stay in London with access to famous locations.

We have no problems with citadines.

Location! & the fact is was just refurbished? Went there because on the good deal & location!

The service was pretty bad. Just say hi & here is your key! There was almost no running water when taking a shower. Not impressed. The breakfast seems to be poor!

Very central

The staff need customer service training. On 2 occasions, the door to my room was left opened on my return back from work. On checkout, not a word of bye let alone did you have a good stay. I was upgraded to an apartment, however it was so cold in the room. The heating was not working.

Location near Embankment tube.

Cold draft coming in from window vents. Kettle did not work, but was changed quickly. Continental breakfast £12 each when you can get full English for a fiver up the road.

Nice, modern, clean hotel with excellent customer service. Ideal location with most tourist attractions and night life within a ten minute walk. I'll definitely use this hotel in future.