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Score from 1010 reviews Superb 9.1/10

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Score from 2462 reviews Fabulous 8.8/10

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Hotel Russell

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Most recent booking for this hotel was today at 10:10

Score from 2140 reviews Good 7.9/10

Newest reviews for citizenM London Bankside

  • Amos
      Israel
    1 September 2014

    Very hi-tech, large and comfortable bed, friendly and helpful staff. Nice neighborhood, very close to the Tate Modern, Borough Market and London Eye & Bridge

    The room was very small with hardly any space for our luggage or clothes.

    7.1

  • Svetlana
      Russia
    1 September 2014

    Location is perfect! The atmosphere of the hotel is great, i enjoyed the time spending in the hotel

    The room is very small

    9.2

  • Lyle
      U.S.A.
    1 September 2014

    Food and service were very good. Very happy.

    Rooms are small but very clean and ultra modern

    9.6

  • Anonymous
      Saudi Arabia
    30 August 2014

    location, staff friendliness,clean

    you cannot iron your clothes inside the room. must use a common ironing room. the room is rather small,but the fare is competitive

    9.6

  • Louise
      United Kingdom
    29 August 2014

    The rooms are modern with mood lighting and a huge comfy bed. The breakfast was great and the staff are very friendly and helpful. This hotel has a great atmosphere and the location is quiet with easy access to London attractions.

    9.6

  • Anonymous
      Canada
    28 August 2014

    small rooms but they have everything you need and nothing extra.

    9.6

  • Anonymous
      United Kingdom
    28 August 2014

    - A hotel with warm atmosphere and good staff. - The value for money is excellent. - The bed is very comfy.

    Just breakfast could be a bit better.

    9.2

  • Stephen
      United Kingdom
    28 August 2014

    Good location Rooms small but well designed Free internet access and wifi Great common areas on ground floor, canteen does it a disservice

    Nothing much......

    9.6

  • Helen
      United Kingdom
    27 August 2014

    Original and contemporary design in the public areas and gadget controlled, futuristic rooms. I particularly enjoyed the large, comfy bed and the mood lighting.

    Choice at breakfast was limited in terms of cooked food but otherwise good.

    9.2

  • Jonathan
      United Kingdom
    26 August 2014

    Uber modern. Our adult children loved it even more than we did. It takes a lot to impress them.

    Lack of human contact as in checking in by terminal.

    8.8

  • Angela
      United Kingdom
    26 August 2014

    The strong design theme with lots to look at and indulge in on the reception and lounge area. I loved all of the design elements within the building, it was a fun environment but classy too. The staff were very helpful, and smiley too. They offered umbrellas to take out with us in the evening when it rained. Nothing was too much trouble. The futurist pod style bedroom is my favourite aspect of staying in this hotel - I can't wait to take my teenage children there for a stay. Finally free and simple wi-fi via use of an Apple iMac was the icing on the cake. Loved it and would stay here again and again.

    I did feel that the futurist pod style room, although fun was very small and would have liked the room rate to reflect that. Maybe a little more affordable.

    9.2

  • Hayden
      United Kingdom
    26 August 2014

    Personal touches Speed of check in / and out Tablet controls in room

    English bfast not the best

    9.6

  • Scott
      United Kingdom
    26 August 2014

    We entered the lobby and instantly loved it... The interior design was super querky!!! The room was so cozy plenty of room. Uv lights in the shower were awesome!!! Massive window with great view. We celebrated an anniversary and they gave us 2 complimentary drinks which was a lovely touch. I would stay again and recommend to my friends.

    9.6

  • Ellie
      United Kingdom
    26 August 2014

    Free movies Very comfortable bed

    9.6

  • Anonymous
      Germany
    26 August 2014

    Room unusual - like a big caravan but practical and good

    Staff partially very nice, partially, but also very moody

    6.7

  • Heidi
      Netherlands
    26 August 2014

    The space efficiency. The room is on the smaller side but the design makes it feel more spacious than it is.The check in and check out process were automated and fast. The bar and lounge area is great and comfortable. The service is good and staff are nice. We had a very comfortable bed, and therefor we had a very nice rest in the middle of a tiring city trip. The location is great, as it's pretty centric. You need to walk for around 10 minutes to the closest underground station (Southwark) but there is a bus stop just in front of the hotel.

    Almost nothing, only the ambience is a bit too 'hype' for us :)

    7.9

  • Anonymous
      United Kingdom
    25 August 2014

    Mood lighting, great shower and toiletries

    10

  • Martin
      United Kingdom
    25 August 2014

    Location is good, and WiFi excellent

    Staff walking away from customers while answering a question. Outrageous!! Constant talking and gossiping of staff while quests trying to eat, and enjoy a quiet breakfast. Thats why we are the first down at 06:30.

    5.8

  • Anonymous
      Netherlands
    25 August 2014

    well equipped, contemporary room. using a tablet to control the climate in the room, entertainment etc. is a nice feature.

    tablet not always very responsive. Prices were quite high but on the other hand: everything in London is expensive.

    8.3

  • Anonymous
      United Kingdom
    25 August 2014

    Quirky atmosphere, attention to detail, intriguing artistic design, great bar and lobby area, good staff, good room facilities with huge bed and tablet control of lighting, temperature, TV etc which was very easy to use. Very good value for a central London hotel. I will stay here again.

    8.8

  • Graham
      United Kingdom
    24 August 2014

    Very clean and modern

    A bit of a hike to the nearest tube station.

    7.9

  • Quin
      United Kingdom
    24 August 2014

    Funky disco light in the shower, Massive wall to wall bed and everything controlled by the Samsung tablet

    Lack of movies and the lack of room service and tea and coffee making facilities.

    8.8

  • Anonymous
      United Kingdom
    24 August 2014

    As soon as you go in, you know this hotel will be different from others in a similar price range. Very good atmosphere, interesting and very modern décor, good breakfast, everything excellent quality.

    No tea and coffee making facilities in the room

    10

  • Michael
      United Kingdom
    22 August 2014

    Excellent bar and restaurant facilities. Room very comfortable and clean. Staff very helpful and friendly.

    No in room tea and coffee facilities

    9.6

  • Steve
      United Kingdom
    21 August 2014

    No tea making facility in the room Lack of proper ensuite facility. Having a sink in bedroom takes me back to holidays in the 1970s No iron in room Room was too small

    6.3

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