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Mansfield Road, Ilford, IG1 3BB – Show map
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21 properties in Ilford
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251 verified reviews
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Citybest Hotel's staff speak: English
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Free! WiFi is available in public areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
24-Hour Front Desk
12:00 PM - 6:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Citybest Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that the GBP 10 deposit to be paid upon check-in is a key deposit which can be refunded only if the key is dropped at the front desk upon departure.
Please inform Citybest Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
Based on 251 reviews
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the staff was excellent including zee if thats her name.
the checkout tim should be 12 afternoon
Breakfast was ok. Staff was lovely. Rooms were spacious. 24 hour open to guests
Water in shower goes cold for a while. Shower drainage was poor the water wouldnt drain it seemed as though if i did not stop the shower it would flood. Broken springs in mattress. Mould on windows nets of windows looked like never been washed. overall furniture and carpets were too old.
Good price and faily neat environment
Bad reception Poor bed Poor mattress
Value for money in London area
Being in the loft
I liked the rooms, I went with my family , good size bedrooms. It is in very quite location, very clean , big windows, was able to let in air, wonderful breakfast, I thank the staff, clean sheets everyday , tea and coffee,available in bedroom.
The only thing I didit like was, we went out late at night for dinner, the people were abit wired . Did not feel very safe, apart from that everything was good.
Dirty carpets VERY low shower water pressure Place smells. Can't sleep with windows close.
Easy to find Good breakfast Nice helpfull staff
Under the eves bedroom with access to one side of the double bed only. No lift and four flites of stairs with our bags. No plug in the sink. Wardrobe door hanging off. Bedside unit drawer fell out. Wall light had a smahed bulb in its socket (dangerous) . very poor mirror in bedroom. Toilet seat loose. Door lock faulty, hard to lock and even harder to unlock,nearly had to get help from reception after breakfast it was so dificult.
Modern rooms Friendly staff Parking Clean sheets
Breakfast on a sat ends at 9 which is too early. Pillows rock hard. Can't really air the room or open windows to do so as not secure leaving open.
Nice bathroom Good staff Location
Noisy floor boards Slightly over priced Missing light bulbs
Room was poor smell in the rooms , showers not wrking proper, breaky is very basic did not Hv breaky one day not that good I class it two star
Location is ok.
Very small loft room,even hard to stand there,very very worst stay, i hit my head with loft by mistake.
It is close to Ilford rail station. It has a car park and wireless connection. Breakfast is not bad. They change bed sheets and towels everyday.
Recepsionist lady was not polite. But the guy at night was very helpfull. There was not hot water in room. I asked for repair they said it was repaired but it flowed cold 10 minutes then 30 seconds hot then again cold and sometimes it totaly stopped. My room number was 13 and there was kitchen below this room. If you would stay in this hotel I recommend not to stay in room 13.
Restroom, shower, location, breakfast, tea and coffee at room.
Desk clerk (morning, blonde lady), she is so rude and got bored with her job, rooms and hotels not clean, enviroment not secure at night
Staff attitude The room Extra features(no fan)
Nice staff, availability/location and value for many.
Furniture was damaged and shower was rudimentary.
Clean hotel friendly staff
wifi wasn't great
Price was too much hotel was budget
Breakfast Ease of parking
Aged and damaged bedroom furniture No reading light Damaged radiator not working Over all everything substandard
Hard working reception staff on below minimum wage.
The room was an attic room, not what was advertised on booking.com. The room was so small I banged my head on the ceiling a number of times (I am not tall 5'6''), the furniture in the room is of an appalling standard with pealing laminate, hard to open draws and a wardrobe that is fit for the skip. There was no water coming out of the hand basin hot tap, the toilet was broken and I had to fix it every use. I reported the problems and nothing had been fixed. The cooked breakfast was inedible and the bacon looked like road kill.
Friendly personal Restaurants and Ilford are very nearby It's clean Cheap for what you get
The size of the room was smaller then expected
I really like the room it was a huge size many thanks car park was so handy I would recommend to any one
Nothing everything was ok
pretty clean and good price
The staff attitude, the guy from the reception was rude. The very small kitchen Lack of customer centricity
Walls were a bit stained
Clean and well placed close to the station.
Small rooms and corridors and the breakfast needs a lot of improvement.
I would like to thank all the staff in our hotel where we stayed as they made us feel comfortable....Reception staff with the 2 young ladies on during the day were very happy and chatty and the young guy at nights was very helpful.....We could not fault our rooms as they were cleaned and change of bed sheets and towels every day plus all facilities were at hand soap tea coffee milk etc.....The breakfast was all cooked fresh and it was eat as much as you like....when leaving I offered a tip which the receptionist said thank you but we don't accept tips which I thought was nice of her but I just wanted to show our appreciation...would I stay again YES I would and I know my friends from abroad would as they were happy as it was there first time in England...Well done Citybest Hotel
There was nothing to dislike we had a fabulous 3 day stay and well worth the money
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