Hilton Garden Inn Bristol City Centre  

Hotel staff were very friendly and helpful. its location within 5 mins walking distance of Templemeads station was good. it is very close to the shopping area, the centre and restaurants. In general it is a good location for enjoying a weekend break. The room is equipped with an Imac computer which alows both computer and TV usage

the rooms were lovely, clean and very comfortable.

too far from the night life, resturarnt was expensive as there were no others in the vacinity

I found the staff friendly, my room clean, spacious and comfortable and the location close to the mainline station and short distance from Bristol City Centre. I also found the room rate reasonable, although I didn't include paying for (or eating) the breakfast.

I was discouraged from the fixed price breakfast - although I admit I didn't check what was included, and so cannot judge whether it was good value or not.

Really good location, good facilities coupled with realistic pricing, also a mention for the staff/service which were both excellent.

All good

Excellent location, efficient check-in and departure. Spacious and comfortable room.

Arrived back after night out to find room card was no longer valid, then spent 20 minutes waiting at reception for card to be fixed without any hint of an apology. Asked for customer relations address, was informed there was no such thing but I could speak to duty manager instead. not what I wanted to do in the early hours! In fairness day time staff were polite, courteous, and efficient - shame night staff were not the same.

We arrived early, around 11.30am and were delighted that we were able to book in straight away and use our room. We ate at the restaurant in the evening and thoroughly enjoyed the food and the service. Breakfast was similarly excellent and we left early at around 10.00am having enjoyed our stay.

Reasonable price, easily accessible from Temple Meads Railway Station, reasonably near City centre, good value rooms, helpful staff.

The furnishings were acceptable but could have helped if there was a luggage support.

The staff were very friendly and helpful. My room overlooked the park and the view was very nice.the room was a good size with everything you would need, I would definatly stay there again.

The lift was making loud grating noises. It sounded frightening when it fifst happened. I did report it.

Convenient location

The name of the hotel was changed between booking and arriving. However I was not informed and had difficulty in locating the hotel. I was £ 75 for what I expected to be bed and breakfast , but was asked to pay an extra £15 for breakfast on departure. I had dinner in the hotel , finishing with cheese and biscuits which was much more expensive than the desserts and poor value for money.

Having seen some of the reviews on here we booked this hotel with a little trepidation. I am extremely glad we eventually chose to ignore the poor reviews (negatives) as this hotel was absolutely fabulous! Smiley happy staff whenever encountered including the housemaids, bar, and reception staff, well appointed rooms (not huge but totally functional for the amount of time spent in them), clean, great faciltiies, and nice bathroom. This hotel is an absolute credit and a welcome addition to the Hilton group (this hotel was previously Mint Hotel & City Inn) and the hotel should be extremely proud of what it offers here and have no hesitation about dealing with client 'niggles' which are massively outweighed by the plus points of staying here. Would have no hesitation about staying here again.

Nice rooms with apple mac which was a nice touch

had to wait 3/4 hr to check in, the place was being refurbished and so the bar was shut, and the leisure centre was closed. Some warning about this when booking should be expected

The staff are always friendly and efficient. I stayed during the refurbishment of the hotel to become part of the Hilton Group in early February 2012 and this caused a good deal of upheaval to breakfast in particular, but the staff coped well and were apologetic for minor glitches. The rooms are air-conditioned, the beds are comfortable, and the iMac media system comprising TV, DVD player and computer in one unit is a real bonus compared to similarly priced hotels. The location within a very short walk of Temple Meads rail station is always useful and it is only a slightly longer walk into the centre of Bristol. There is also a bus stop into the city centre right outside the hotel. Overall, this hotel offers a number of extra features not found in similarly priced hotels and it has staff who are well-trained and helpful. It has a lot going for it.