DoubleTree by Hilton Hotel London - Westminster  

We loved the hotel and would definatley return. The lounge bar was lovely and the food was great. The staff were all so friendley. We had a great stay.

Would stay here again when travelling to London. Excellent location - close to buses and tube. Quiet area, even though you are still in the heart of the city. Friendly and helpful staff. Good weekend rates for central London. Room good - very comfortable beds! Nice toiletries in bathroom (White Company). Good mix of travellers at hotel (business and leisure).

Friendly staff. Superior room is very nice, spacious, quiet neighborhood.

On arrival the reception staff were helpful and friendly. The room was clean and comfortable. Room service was accomodating and prompt. The hotel was in a good location to access transport. Staff in the bar on the 2nd floor were friendly and gave a good service.

The staff on the service desk were not very friendly. We waited for quite sometime to ask for a taxi to be ordered. No acknowledgement was made that we were waiting, in the end we walked outside and flagged a taxi down. On the day we were leaving we wanted to leave our bags the man took our bags but made no eye contact and was quite abrupt.

Location was good. Waling distance to Westminster Abbey and Parliament.

The hotel did not have our reservation from Booking.com I had to show them my reservation and receipt on my iPad. And check out is complicated by an obviously under-trained front desk staff.

Great service and value for money. The staff were friendly, attentive and helpful; a real change from some of the London Hotels we have stayed in over the past few years! The room was spotless and the facilities matched the ambience of the hotel including a free hot cookie each on arrival, free bottled water and dressing gowns in the room as standard.

Only one negative; the breakfast was very disappointing. The bacon was hard and the cold table less than inspiring. Our breakfast was in with the price of the room but we would not have been happy paying over £20 each for what was on offer. Suggest the hotel restaurant staff visits the Premier Inn at County Hall to see how it should be done for less than half the price!

The Comfort

Location, easy to get to, modern.

Good location

The skylounge was only available for private parties

The rooms are clean, modern and spacious and come with a nice-sized safe, free wi-fi and an iMac computer. Its location is great for proximity to the main sites in Westminster (House of Parliament, Big Ben, Westminster Abbey) as well as the Tate Britain museum.

Spacious room, the hotel design

The room is confortable and the location is quite good, calm and acessible.

The guest service is really bad, they make no effort to help in anything.

Great Hotel set in a great location, easy reach of all of the sights in Westminister but set in a quiet street away from the hustle bustle of the city. Business type hotel but great for a weekend break. Highly recommend.