Civic Guest House  

We had to wait 45 minutes for a disgusting breakfast - first time I had sawdust sausages - no soap in toilets - everything old and tatty - we stayed becasue we had to - staff barely spoke English - would not go back if I was paid to.

Location and car parking

Budget accomodation would be the most polite expression for a property that is poorly maintained. Due to the poor condition, curtains were held up with string and therefore did not block out the neon sign. Didn't get the breakfast we paid for as no tables available to sit at so went to McDonalds, did not stay the second night that was booked and paid for. That says it all!!

This hotel was gave easy access to the underground rail and airport.

The toilet facilities were poor and needed upgrading. The hotel was generally in poor repair

The staff were very pleasant, the breakfast was good value. Tea & coffee making facilities in the room were generous

Although the room and linens were clean, the shower cubicle was stained and uninviting. The beds were uncomfortable and the pillows were like bricks. The curtains were tied with string to the curtain rails. Being on a main road and the flight path for Heathrow, it was also very noisy

Very dirty and poorly managed. Will not use again

It was reasonably clean

very tatty, very noisy, curtains falling down, horrible old and very worn carpets and furnishings, uncomfortable bed, poor breakfast - alltogther a very bad experience and not worth the money I would have been better off in a travel lodge. if it was my guest house I would be ashamed of it. Absolutley no money at all has been spent on this place for a very long time and it really shows.

Waiting late in the evening after a long flight to check in while staff took personal call, cracked tiles and mould in bathroom, rusty radiator, stained carpet, paint peeling from walls, discovering hair on the bed sheet and finally trying to make a cup of tea only to find that the milk in several uht containers was off - the consistency of yoghurt, in fact. All these things contributed to an extremely poor first impression. Further, the night duty person replenished the milk with milk that was even more rancid - blaming the milk company as irresponsible. Worst of it was, I paid 22 pound for a taxi to the 79 pound Civic Guest House - driving past a number of well appointed 99 pound places - and arriving to find rooms at the Guest House advertised on a large banner on the front from 30 pound. Still too much in my view. Not recommended.

shower not working propely

Ideally placed for bus stop to Twickenham. it was just outside the door, and a regular service

guest house is very tired and could do with redecorating and double glazed windows, the rooms at the front were very noisy. Went for breakfast and were told they had run out of bacon only half way through the breakfast period.

We booked only because we didn't find elsewhere.

Just you are offered what you paid for.

Good location to Heathrow airport.Good location to tube station. Good breakfast. Comfortable room (single) with BR/ Staff is very helpful and polite.

Very noisy due to proximity to the airport and a road. Next time I decide to stay at the hotel I'll use earplug. Room with no presnce of a chair.

The hotel staffs are very kind and helpful. They helped us to lift a very heavy suitcase upstairs and gave us information and advice very patiently.

Very close to tube station, so very easy access to central London

Needs refurbishing, decor very 'tired'