Claridge's    

1) Claridge's gave me a special room (designed with Diane von Furstenberg) instead of "regular" room I booked for - with the same price, terms, etc. It was a pleasant surprise 2) Staff is very tactful and professional.

It's Claridges!!!! Nothing comes close. Like Spencer Tracy, I hope I will die there!!

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Pure luxury,staff wonderful,beautiful hotel in great central location, afternoon tea the best ever, for quality of food and attentive service.

Comfortable hotel with friendly staff. Very welcoming. Made to feel at home. Not the sterile environment of normal hotels. Definitely something special.

Errors on the bill. Charged for additional bottle of Champagne in the room and additional gin and tonic in the bar. Very confusing and not something I would have expected from this hotel. Plus point - this was rectified when raised.

the ambience, the restaurant

the fact that when we arrived no booking had come through Booking.com It took a while to find us a room

We had a brillant time the staff were great and very attentive, we were there for our 23rd wedding aniversary

Excellent service from every member of staff. Nothing was too much trouble, and we were made to feel very welcome.

Nothing not to like. !

The service was perfect. Everybody was friendly and very efficient in their duties.

Everything

Nothing

The hotel is historic and luxurious with the most attentive staff I have ever come across. The bedrooms are gorgeous and spacious. The foyer and reading room has excellent menus for dining and the afternoon tea must not be missed. There is a small but cosy Bar with incredibly friendly and helpful staff.

Avoid the Gordon Ramsay restaurant, over priced, dingy and no dress code, very scruffy men in jeans and crumpled shirts allowed in, and the menu is extremely limited and overpriced with a poor, yet overly expensive, wine selection.

Feeling of being special and pampered. The concierge service throughout was amazing.

Radiator fitting in bathroom was broken rusty and not working. Permanently turned on so room was far too hot without being able to adjust it. Left broken fitting on floor by radiator but when room had been serviced during the day the broken fitting had just been placed on top of the pipe again so to look okay, even though we knew it was broken. If it fell off again someone could easily trip / fall and hurt themselves.

Staff, level of service, friendliness

Nothing

The level and standard of service, the quality of the food and drinks, the decor of both the room and the hotel generally, seats in the lifts!

The musty smell in the room, which I didn't mention to the hotel, but I wish I had!

The style, the staff

My husband and I celebrated our grand daughters 15th birthday at Claridges We had a marvelous time and loved your hotel. The staff was terrific, especially we enjoyed the young waiter in the restaurant who served us breakfast and lunch. We'll be back and will recommend Claridges to others

Service

My room was not ready on arrival at 4.30 pm .not something i'd of expected at £450 per night

Excellent prompt service

Everything was amazing and I just can't fault a thing

luxurious surroundings staff friendly and helpful

There is nothing not to like

Everyone made us feel like royalty Perfect stay from the second we arrived at the front door. Best two days of my life.

There is nothing we didn't like,

All hotel employees we encountered had exemplary customer service. Greg, met us at reception, was incredibly thorough, professional, polite, and offered a glass of champagne on our arrival.

There were a couple of visible extension cables on either side of the bed. Otherwise the room was excellent.

Amazing attention to detail. Nothing too much trouble. Staff exceptional. Doormen were very attentive to my elderly mother who had mobility problems

It cost £11 to get some milk delivered to the room for tea and coffee making facilities previously booked for the room

Dinner at gordon Ramsey

Room was cold. Radiators luke warm. Afternoon Tea choice of food dissapointing.

First time at this hotel having states in numerous in London. Would always stay here now , absolutely faultless !

Absolutely nothing !!