Mercure Telford Madeley Court Hotel  

Nice old building

Not enough staff available to run the place properly

We liked the look of the hotel from outside & surroundings.

Would have liked to stay in the main building of the hotel, as we needed to put on our coats to go for breakfast etc. Bathroom heater did not work and there was no pressure on the shower. We also had to wait 30 minutes to be seated for breakfast (we were offered tea, coffee etc in bar area, so that was okay.)

Excellent friendly staff and comfortable rooms. Quality of food was excellent. Ambience was lovely and beautiful public areas Spotlessly clean

Portions of starters too small (only two very small blue cheese balls in the blue cheese balls starter!). Why not have fires in the fireplaces - this would add so much luxury. Single occupancy rates too high

We were especially impressed by the positive and friendly attitude of the night-staff member Simon who was extremely helpful. We would like to recommend him for special commendation by his management - he was a credit to Mercure.

Older parts had tremendous atmosphere. Very friendly staff. Good bed.

Noisy plumbing.

Comfortable room, close to our daughter's house.

Large cobweb across mirror in the en-suite.

The actual building and grounds on the outside were stunning.

We asked for a non-smoking room and we were placed on a landing between two smoking rooms, all we could smell was cigarette smoke the whole time. Walls were paper thin and so we heard another occupant coughing his guts up all night. The room was not clean, shaving gel on the sink, a badly stained carpet and stained, unclean sheets. Such a stunning building on the outside but the inside is so poor.

Exploring the house: we loved the ancient 15th century building with it's winding staircase, huge fireplace, carved chests and mullioned widows, the lake with small waterfall and flock of ducks, and the well-planted gardens.

Breakfast in the dining room was expensive although it was possible to get smaller snacks in the bar at any time. Outside steps had no markings, more in tune with the ambiance but difficult to see in the dark. The original stairs to upper floors were charming but uneven – glad we had a room on the ground floor with our mobility problems.

The bed was roomy and comfortable, the room clean and spacious.

The card key did not work. It was frustrating not to be able to get into my room. The staff were a bit lax with a couldn't care attitude. I was there for my daughters wedding at 2.30pm and could not go to my room until 2pm, this did not give me time to unpack properly and it was a good job I had family near by so I could get changed and ready.

Ideal place to stay for the Iron Bridge area. Nice setting and old world charm.

The hotel was perfect for our 3 night break. However, insufficient staff meant that we had to ask for items up to 3 times e.g. milk, butter. Staff could not cope with the number of people for breakfast. The service we had was very poor due to this which was unfortunate.

The location was quiet and the whole concept of the conversion to an hotel was interesting. My room was clean, comfortable and well appointed.

The reception desk had no record of my booking when I arrived. Having booked a table for 8.15 in the restaurant for dinner (time suggested by the receptionist), and been asked to wait in the bar with several other guests while tables were prepared, I eventually gave up at 9.15 and went out to find some food. Nobody came to the bar to advise us of waiting time or apologise for the delay. Breakfast the following morning was almost as shambolic. At present it's a waste of a good facility, which has potential.

Excellent hotel, staff, rooms, restaurant and location all first class. A pleasure to spend 4 days there. Ideally situated for visit to Ironbridge with its many attractions and beautiful scenery.

Totally happy with our stay, our friends had squirrels partying on their roof but their room was changed without quibble and the squirrels went on partying!!

A good feel of history around the hotel

Food was tasteless