BEST WESTERN Cliff Head Hotel  

The room was a reasonable size, there was a bath, and the location was peaceful.

Our experience was marred by two issues. Firstly, meal service was slow, the restaurant is open for 2 hours for dinner, after a long wait we ordered, then waited some more, my steak was undercooked despite the wait. I observed other customers complaining of slow service and undercooked food during our 3 nights at the hotel. Secondly, on the Sunday, our wet towels, which we had placed in the bath as requested, were simply folded and placed back on the side of the bath (one was very wet!). It may be that staff are short in number on the weekends. (We had a nice lunch in the hotel opposite on day!)

The price for the rooms were excellent. The breakfast was first class. The young maitre d was brilliant friendly and very efficient as was the young man who also served us on the first day. The girl who served us was not bad but when asked a simple question about the kippers replied "I don't know I don.t work in the kitchen" A typical reply from young people today but so refreshing that the two young lads went out of their way to be helpful. I would recommend your hotel to anybody. The reception staff were also first class. Am happy for you to use my name as a recommendation. I will certainly try Best Western in the future.

No complaints at all.

One of the best hotels we have stayed at.The staff where very good,also our room was good.We did not sample any evening meals as we where on holiday to see our family.the breakfasts where very good any the waiting staff made us very welcombe each morning.All in all good hotel would stay again , good value,good loccation.

Windows did not close very well.

Staff very efficient and friendly...seems like they went the extra mile for us !

value and staff

The staff are so helpfull and kind ,makes up for any shortfalls in decor etc

Cleanliness and good breakfast.

The staff provided excellent service

The Al La Carte menu for the evening meals was not good value for money and limited

We had a very enjoyable 2 night stay ... The location was lovely and we had a very spacious, comfortable room overlooking Carlyon Bay... It was a superior room, a little more expensive than the standard ones but the view and the spaciousness made it worthwhile... The breakfast was very good... Good quality sausages, bacon etc. And the staff were attentive.

The hotel was ok but far too hot, the heat in the place was stifling. We did call reception to request a fan, had to leave a message and no one contacted us, which was poor service

Room was fit for purpose

Staff rather surly Restaurant menu ok but not great Waitress serving the wine, didn't open the bottle, thought it was a screw top, it wasn't. Took it away to open it. Didn't offer to pour some for tasting.

Really nice staff, location was great, good value.

Restaurant menu the same every evening, but you can eat elsewhere. Service a bit slow and hestitant.

the views of coast are great, the staff and food were both very good. I am travelling from australia and this was a more luxurious hotel for me and I did enjoy that! The young staff members were lovely and people very friendly. This is appreciated when one is travellihng alone.

No lift which does make it hard with luggage.