BEST WESTERN Cliff Head Hotel  

The Hotel was very Clean and staff very wellcoming

I have stayed in 4 Hotels in Devon and Cornwall in the past 6 Weeks on Business , My wife as also been stayed with Me I left a completed Questionnaire in my Hotel at the Cliff head which complained about the meal we had there. We had baked Cod which was dreadfull it was overcooked and mostly Skin it was placed on some potato wedges which was soggy and not very nice , without a doubt this meal was one of the worst meals my wife and I have had ,to call it a- la -Carte really was not correct ???? We have stayed in Best Western Hotels in the past few years and they were Ok The Both of us were very dissapointed, Regards James Hughes

The warm welcome and helpfulness of the person on reception - on arrival she had our booking details ready. We had booked a single room for my elderly uncle and had been allocated one on the second floor, but the receptionist immediately changed it, quietly and tactfully, to a first floor room. Excellent first impression of the care and understanding. All the staff were friendly, courteous and helpful. I would highly recommend the hotel and will probably select it for future stays in the area.

The view was excellent. The location made it an extremely quiet place.

Not many staff. The twin room having very small single beds.

Our stay was really comfortable. Lots of roomy lounge, warm and plenty of parking.

There was a false alarm with the fire alarm at 0630 hrs one morning and the staff on duty seemed ucertain how to deal with it.

Very high cleanliness, room was small-no bath - but immaculate and well set out lighting/tv etc. 5-10 min walk to small beach at Carlyon Bay, even better is the 20 min coastal walk to Charlestown which had a couple of tall ships docked. Really good value - though there was a small descrepency between the amount quoted in reservation and that charged but as was only £1 didn't make an issue of it. Public transport available from stop in Crinnis-5 min walk from hotel ( route 525/524) - not Sundays!

The only real downer was a droning sound from a boiler or similar but whilst annoying it didn't prevent me sleeping. Noise from the room above at times sounded like they were rebuilding it - fortunately it stopped before I went to sleep so it wasn't necessary to complain. However, if noise is something that could be an issue for you, you might want to request a room on 2nd floor. Bar facilities friendly but pretty basic.

Lovely location. Good access to all of Cornwall. Comfortable rooms.

The Staff appeared to be completely untrained. While friendly and polite, they had no understanding of service and their performance at dinner was so bad that it was actually funny. The shower barely worked but at least the dribble was warm.

My wife has difficulty with stairs so I was worried to find our room was on 2nd floor with no lift. Luckily, a room was available on the ground floor which was perfect.

Lack of a lift. Carrying suitcases up and down 2 flights of stairs would be no fun even though I still have my health. All hotel websites should specify if there is a lift.

Turn the heating down in corridors !

We found our stay very good. The staff were very friendly and helpfull. Would reccomend our stay to anyone. We will be booking again to stay at this hotel. The room was very clean and comfortable.

Friendly staff, nice breakfast. Free wi-fi in the room.

We only stayed 1 night so didn't really mind anything, altough the room and furniture seem a bit old. Having said that, the price was quite good for the location.

The sun rise & sun sets from the sea view room were fabulous. Evening meals tasty and served very hot; however same choice from menu each evening differed in quantity per evening. 3 veg or 6! Complimentary toiletteries were very sparse. Very quiet private road location and good as central pit stop. Eden project 10 minutes drive away.

Bit dated in decor. Shower water pressure very weak. Shower shield didn't stop water, which flooded beside toilet. Executive room smaller than expected. Iron advertised as in Executive room but had to ask for. Swimming pool advertised but is closed until March as is inside a greenhouse cover and Cold!