Club Quarters, Trafalgar Square

First time to check in using automated system. Great..

The hotel was under renovations. Just wish they mentioned that during reservations.

Comfortable beds, kitchenette facilities, location - very close to many tourist spots. Not too hot and stuffy like so many hotels.

Lack of promotion regarding hotel facilities. Hotel entrance - felt a little unwelcoming as the check in desk was round the corner and very small. No staff asked if we needed tourist info, help with transport, breakfast etc. Restaurant looked too scary to go into and very poorly marketed.

Size of room and room set out

No room safe, no bath

Convenient location and comfortable clean room.

Tea, coffee and milk were in short supply in the room.

location was good, room was clea, bed was very comfortable

Location

Bad ventilation of rooms. In my room, windows were small ad did not open well. Climatisation was possible only as hot. Room was extremely warm.

Clean, quiet hotel. Staff friendly. Location excellent for sight seeing, theatre etc. in london. We were able to leave our luggage for a while after checkout which was helpful. We did not eat there but plent of resturants in the vicinity for breakfast and dinner.

Room smaller that anticipated. No bath only shower in bathroom. Felt it was a bit expensive becuase breakfast not included in the price.

The staff are always friendly - the rooms are spacious and always clean. It is useful having the tea and coffee facilities and a fridge and microwave. The location is fantastic

Very efficient clean and smart - very unintrusive staff - quiet - classy joint

The Club Quarters is ideally located for a short or long-term siteseeing vacation to London. You literally walk to >50% of what you come to see in London - Westminster Abbey, Parliament, Horse Guards, Buckingham Palace, Trafalgar Square, National Gallery, theater, etc., etc.

When needed the staff seemed distracted or too busy to really assist us (eg, directions to the local Catholic church were off by blocks... and we missed services [corrected later by perfect directions from a cabbie]. Note - the internet reviews are so varied that it is almost impossible to discern the quality of a hotel. This hotel is elegant, the beds remarkable comfortable, and it was very quiet. We will recommend it to our friends and associates, and we will return.

The free internet in the rooms was great. The situation was excellent. There was the possibility to combine two rooms together with a door so it fit for the family.

The room which we got wasn't quite the same we reserved. It was smoking though we wanted non-smoking one and it was two rooms instead of a suite. The view was poor to the yard shaft and it was dark. The smell of smoking disturbed us. The breakfast was quite expensive.

The hotel is very good located, very!. Close to the underground as well as to several sightseeing monuments. More over, we were able to check in already at 11 o'clock.

The room we got, was very small and had a window with a wall just in front of it. (30cm)