The Club Hotel & Spa Jersey  

I found the staff to be the best in any hotel I have stayed in. The Hotel is situated in just the right place far enough away from the hustle and bussell, close enough to enjoy The 'Bohemia' Restaurant was excellent.

I found the time restrictions on the Spa unacceptable and the Sauna to small and far to hot even for a seasoned Saunarette like me.

The welcome, the introduction and guide to the facilites. The comfort of the room.

We just felt the breakfast could have been better.

From the time we arrived to the day we left it was the best hotel I have ever stayed in, all the hotel staff was excellent, food was amazing, spa was relaxing, I will without doubt recommend this hotel to everyone wanting to stay in jersey it was fantastic xx

Food was amazing on new years eve, also the cosmopolitan cocktails. Our tv didn't work properly and it was replaced instantly which was nice. Loved the shortbread at turndown time - nice touch.

For a hotel of that stature not to offer a cooked breakfast without a suppliment of £15.75 was surprising. Staff on top of you all the time, you can't even put a cereal packet on the table without it being whisked away in a second. Also didn't lke the 10% tip added to everything I like to do my own tipping make it personal.

It was a most enjoyable stay, The purpose of the trip was a surprise 70th birthday present for my husband. I was able to chose this lovely hotel as it was cheaper than it would have been during high season. All staff were polite and helpful No complaints apart from the weather.

Fabulous! I wouldn't have minded staying a bit longer! Shame my business trip only needed me to be there or 1 night! I arrived early and thought I would not be able to check in, but they managed to accommodate me and gave me a guided tour of all the hotel facilities before showing me to my room. Bags taken to my room on arrival. Also, I was pleasantly surprised to have an evening 'turn down' service as not many hotels offer this any more, but it was lovely to return to my room and find fresh towels, a bed turned down, clean cups and new sachets to replace the ones I'd used, plus some lovely shortbread next to my bed!

Friendliness of staff, Comfort of room. Quietness of room. The little touches such as leaving shortbread and making sure room very clean, tidy and welcoming after a night out.

I suppose we would have been more tempted to use the restaurant if the price had been slightly lower. When staying 3 nights it would have made food rather expensive. A gym would have been nice.

Nice attention to detail re some of the touches in the room, checked in, had shower and then went out, came in and turned down room and replaced towels and toiletries. Liked that you could have complimentary breakfast in bed for £3 supplement

Location/view - not the greatest view out of the window of a car park

Fantastic hotel, excellent service and the food in the Michelin star restaurant is just divine!

All the small touches, like two shortbreads delivered each evening with the turn down service!

For a 5* you would expect the room to be spotless! Please clean the bathroom door of the room 313, mirror on the sliding door of the wardrobe and I know the furniture is designer but all the grooves between glass tops and wood frame are filled with dirt please use something sharp to get the accumulated dirt out it looks horrible!

The cleanliness and luxurious feel of the hotel and the friendly staff- nothing was too much trouble! It is only 5 minutes walk from the shopping centre, and was in a quiet area, I would definitely return!

Sauna and indoor swimming pool were a lot smaller than other spa hoyels that I've stayed in.

The suite was lovely, relaxing and comfortable. The staff were very helpful and friendly. The Spa was relaxing.

There was nowhere to relax in the Spa area unless you were having a treatment. The food was all "a la carte" and they did not cater for peopl with simple food taste's.