Coach & Horses Hotel  

Staff were exceptional. Night Porter looked after our party at the bar until the very early hours. Although we missed breakfast, we were still provided with bacon sarnies and pots of tea at no extra cost. Very friendly staff.

A real home from home near the centre of London-and the glorious Kew Gardens right on the doorstep. We were particularly impressed by the young team running the hotel and when mentioning this were told that they had an extremely good manager and everyone loved working there. Parking was no problem and we could leave our car in the underground garage whilst visiting the gardens on the day of our departure.

Comfortable stay excelllant location for Kew gardens and good food

Shower was very small

its a hotel pub restauarant with free parking and spacious rooms. has a great atmosphere and is close to Kew /London rail.

Very friendly and helpful staff. Good location, decent guests in the pub, nice atmosphere. Excellent sound proof windows - street noise almost not audible.

The building was nice and clean. Well furnished. However the quality of staff was not up to the standard you would expect. We only had breakfast to eat on each day, which was limited in choice of cereals etc. Again the service let the hotel down.The senior management we met were very friendly.

The friendly service , very accomadating to our needs. Relaxed atmosphere, the rooms are comfortable and modern and the location was quiet , but close to transport and obviously the Kew Gardens. You felt very much at home, not to stiff or over polite, and the food was terrific, great breakfast. There is ample parking at the back, though we did not require it. It is a wondrrful area to stay in, and do visits into town on the train.

The bedroom was freezing and although a fan heater was provided it was not sufficient to heat the room. The decor was tired and shabby. At £105 per night I expected a higher standard.

The location was excellent, particularly for the purpose for our visit, which was to meet friends in Kew for an evening drinks party. The staff were exceptionally welcoming, friendly and most helpful and there was a relaxed air about the hotel. The bar area, with the open fire, was also a lovely place ro relax with a pint!

Traditional, clean, friendly, generally a warm and cosy place.

Strong spring on bathroom door, I don't see the need for a sprung door.

I picked the hotel for location and was pleasantly surprised by the hotel, quality of food and beverage, comfort and cleanliness of the room and the friendly staff. As Arnold Schwarzenegger said in the movie The Terminator, "I´ll be back!"

Friendly original british old inn atmosphere well maintained and upgraded by owners youngs brewery

Net curtains located between double glazing need washing urgent .hang them inside for ease of access