The Norfolk Hotel  

I did not enjoy anything at my stay in the hotel!

The room was very dirty, smelly and uncomfortable, the hotel staff seemed quite rude, and the hotel itself advert's itself to be a top hotel, as this was my first stay in the Norfolk hotel i did not enjoy it I shall not be making any further reservations at the hotel and I have even 'warned' friends and family not to stay at this hotel. I felt so uncomfortable and frustrated in the room that I actually left the hotel to stay with friends.

The norfolk hotel I would not class as a hotel it was more like a homeless shelter the place was a joke I would suggested you take it off your web site

The place was old looking and there was stickiness in the carpet.

It was a good hotel and friendly staff.

Beds could do with an upgrade

Location was ok, nice and quite.

The rooms were dirty, covered in dust, the beds were so hard it was like sleeping on concrete. The bathroom was so small u could only just turn round in it. And the sink was 7 inches by 5 inches, a shelve above the sink stuck out so u could not brush your teeth or spit out tooth paste in the sink unless u turned your head side on under the shelve. The bedroom itself was filthy, months and months of dirt and dust, the only seat in the room was disgusting and was stained and stank, we had to remove it and put in in the hallway to stop the smell. The heating didnt work and the room was freezing, the windows were covered in black mould and the whole room smelt damp, which it was. I would never stay there again. The rooms were for single person. Not big enough for 2 people sharing.

Price, beds was very very comfortable, new shower was excellent it is currently undergoing refurbishment and I'm sure once finished, the rooms and hotel will be beautiful! Great value for money. If u can bypass minor cleanliness issues, the bed will give u an amazing nights rest.

The light fixtures, tv, and headboard were all very dusty and hence ruined my first impression. The drawers were also broken. The shower room only had soap and shampoo whereas other hotels I have been to have small packs of toothpaste, lotion, and soap. I would definitely stay there again as it was a very comfortable night, just the cleaning needs to be addressed properly.

Good value for money.

They charge £5/day for wi-fi. Buy a mobile phone dongle instead.

Price!!! If you are streetwise then for £23 then this is ideal if you just want a bed for the night... I was a little concerned because of all the bad reviews, but you can see they are trying to renovate this hotel, theres even a brand new lift, the plaster around the lift doors was still unpainted. Dont expect luxury just expect a clean bed of fair comfort and a clean bathroom. A dated room in need of new carpets and furniture, but otherwise fine for the price... The tv worked fine and there was all the usual amenities and extras, like tea/coffee makiing facilities...The shower took a little while to get hot but it was clean even though a little untidy...Maybe not the Ideal place for a family but things could improve soon...

Excellent value for money

Spoiled by mould on bathroom ceiling

The rooms didn't match the photo's I'd seen online, the reception area was very light and modern but unfortunately my single room was dark, the bathroom small & the shower had not power at all. I always expect good bathroom facilities & found that it didn't live up to the expectation I had from the internet brief

No light in the room, one light broken, one was pathetic. Shower had no pressure. Tv had poor reception and came on very loud. No bedside light. Window left open creating wet floor. Holes in duvet cover. Rubbish behind desk.

This hotel is in a great location with a bus stop right outside the front door with city centre buses going every few minutes. The lobby area is very good and wifi is available for a fee of £5.

Hotel staff weren't very welcoming. When I arrived, the man behind the desk was more interested in texting on his phone than helping me. When I got to my room I was shocked at how run down the rest of the hotel was. The halls were filfthy and my room was in desperate need of rennovation. I don't expect too much from a budget hotel but I do expect things to be clean and tidy. There was stains on my bed sheets and the paint was flaking onto the floor in the bathroom. The walls were like paper and some youths kept on setting off the fire alarm. The cleaning staff also just come into your room without you answering the door. One day when I was in the lobby, a homeless man was lurking around and asked me where the hotel staff were because he needed a place to stay. He said to me: 'the place is filfthy up there... I am an old age pensioner and was told to come here for a place to stay' I don't know what is going on here but I get the feeling this hotel is used as emergency social accomodation. Enough said.