The Norfolk Hotel  

Bieng with my partner.

everything.the staff. the room. the people. the place. everything

Price was right location was right.. i have a n

I booked an early arrival and late departure but there was nothing on their system so on arriving i could not change before my meeting and didn't get back to check in till 12.pm so i had very little time or a place to freshen up it was an uncomfortable day for me. The lift. the halls and the general areas were filthy though my room was very clean To many staff doing nothing in doorways to exits and fire escapes smoking. Large room for improvemnet breakfast was excellent value except the chef should learn that sausages need to be cooked properly and browned off not served half cooked.

there was nothing i liked at all

the rooms wasnt very clean the curtains were hanging off pole, a leak on bathroom floor the bathroom door had a dent in it as though someone had punched it there was only one teacup instead of two the carpet was full of marks and in places as though it had something stuck to it, also the skirting boards was absolutely filthy and the noise at night lasted from around 10 oclock at night until 5am banging doors people talking loudly music playing very inconsiderate we were looking for something clean and central as very shortly my husband as to go into birmingham hospital to have a big operation and will be in upto 10 days hoping everything goes well and we were hoping if this hotel was ok i would stay there for the length of time he was in hospital however i will now have to look again both for price and location

Location and breakfast

Wifi available on paying £5 but only in the reception. Was very inconvenient to do my work as I was on buisness. Only 2 TV channels working ( BBC 1& 2) all others scrambled. Not good when travelling alone and have no company if you are unable to use ipad or watch telly in the room.

Location brilliant for our purposes. Bathroom was nice and modern.

Hotel stank of rotten smoke, attention to detail non existent- a bit of paint would have made all the difference. Graffitti on window sills to the tune of "im in room no. ..... please come and rape me, oral included!" Gladly didnt have my kids with me. At 03.15 after 2 hours I had to shout to other guests to stop making so much noise shouting out the window to other rooms... Noise eventually ceased about 04.30. My words to my partner were " after breakfast were out of here as quick as possible and never coming back to Birmingham" The last straw (albeit language barriers) was giving the breakfast monitor our room number, his reply "no you cant eat." I told the front desk that we were refused entry and I wish to be refunded the money and I will gladly go elsewhere...after a few minutes with my intervention and direction of advising the receptionist to speak with the monitor we were (unfortunately at this time) allowed access, so reluctantly quickly ate our breakfast and left this place as quick as we could. It would not take a lot of effort to upgrade this place and educate front of house staff, but as is, it is cheap and you get what you pay for.

The Staff were great, the parking was free and the room was clean. Also none of my special requests were to much for the staff!

Nothing - everything was fantastic!

absolutely nothing!!!!

The rooms were dirty, they were cold, the rooms were falling apart, missing things, had holes in the doors, fire exit was paddlocked shut, receptionist seemed rude when speaking to another customer on the phone, the food was hard and looked like it had been out for ages, there was wet patches on the ceiling above when the food was, it was not worth the money.

It was convenient for getting to the nia and icc. That's it. Anyone seen The Most Exotic Marigold Hotel? This is Birminghams very own version....

The place is falling to pieces. There were drawers missing from the bedroom furniture. My tv didn't work (and was replaced with yet another tv which didn't work - I gave up trying to get one). The heating couldn't be turned down or off and the window had to be wedged open. The over-flo for the shower was blocked and full to the brim with stagnant stinking water. The lift was actually built in to part of my room (it was L-shaped, with the lift filling the area which would have squared it off). Noisy. The corridors and my room had a stale, old food and fags kind of a smell - lovely! I know this place is cheap but I believe I paid enough to expect a decent level of hygiene and comfort. I would never go back there.

Room contained a TV and kettle.

Room too hot; no facility to adjust radiator. Poor state of decor.

The descripion and photos of the hotel must`ve been very old. The rooms very dirty, way too smal, the beds old and uncomfortable and also not clean. This Hotel is ok as a one star but not 3 star. Half of my group refused to stay at this hotel.

The place was a complete dump! Never in my life have I seen such filth. I did not feel safe at all. The pace stunk, was damp, filthy dirty and we heard rats at night. It is not fit to put a dog in and I will be reporting it to the environmental health agency and trading standards as soon as they open. The hotel is not safe!

Disgusting, room stunk and was generally dirty. Regardless of how cheap it was it was still far too expensive for the standard of room and general cleanliness. It smelt of stale smoke as did all the bedding and the bathroom was a disgrace with electrics on show, all in all a horrendous night