The Norfolk Hotel  

nothing at all, to be honest the place has no positive sides.

the place was awful very filthy i had to change three rooms untill they found me a reletively clean one, staff are unpleasent and untrained. there are bed bugs ants and other signs of prescence of insects. the worst hotel i have ever stayed in.

Everything, the window was smashed, there was a hole in the bathroom door, the lights by the bed didnt work, the general cleanliness of the room was very very poor.i will never be staying here again and wouldn't recommend it to anyone.they wouldn't even change my room when I asked, expected me to stay there with a smashed window

Nice and clean room, very good price/performance balance

Everything . I regret staying with you .

Where too start filthy, fire hazards all over the place,workmen hammering at 07:30 laying carpets in the corridor right outside the room, the hot water was luke warm, no room number on the door. This hotel is under going refurbishment and should be closed until it is finished.

The only decent thing about the hotel was the price

Disgusting facilities. Wall paper peeling off the wall. No celing covers in the corridors. Tv hanging off the wall. Bathroom not properly grouted. Had to go outside to the next hotel to have breakfast. The rooms hadnt been hovered in a while. Extremely hot in the hotel. Ill mannered staff who hoestly couldnt care less

Great value for money and perfectly adequate.

Slightly 'building site' in parts.

clean comfortable room.

The location was good and staff were friendly and helpful

The room was shabby and had no tv remote or bath you could pay for wifi but wasn't available in the room the hotel was being refurbished so hopefully the refurbished rooms are better

fair for the price iv paid but can be better with the time to check in.

The rooms I stay in was not what I expected. the walls was covered in plaster that I can see. the remote contol for the tv I could not find. A spoon for a cup of tea was missing, and the room was to hot to sleep in due to the heating and I ask a member of staff to turn off the heating in my room but they never did.

staff friendly

building work

There was major refubishment going on while we were there. We had to walk over paint covered material as workmen were busy on the walls. The twin room was in a completely different part of the hotel to the double room. My parents room was in a suitable condition, although the room had no door number on it, a large section of the one wall was peeling and dressing table was broken. In the twin room, although the decor was more modern...the lights in the room did not work, the tv did not work and was hanging rather strangely from the bracket on the wall. And there was no hot water in the night time to bath/shower. I will not recommend this hotel to anyone, nor stay here again myself.

nothing

really dirty rooms and no hot water in the 4 days of my stay . staff just kept saying sorry it will be fixed by tomorrow . it never was

Location Free parking Staff attempting to be helpful Size of the rooms Small fridge in the rooms Nice bathrooms

No hot water for the duration of my stay (2 nights) Staff unable to resolve the problem despite switching my room Staff's failure in offering a proportionate compensation for lack of hot water The attitude towards guests that if there is no complaints, no immediate action needs taking even with most essential commodity such as hot water In conclusion, very dissatisfied with the service and will not use this hotel in the future

Leaving

Everything. It was dirty and grotty.

Nothing good to say

There was a rat in my room, cups were dirty, pillows were dirty, towels were filthy. When i complained to staff they were rude, didnt offer any help or apologise

nothing

everything. the hotel is disgusting.

Poor room with health hazards wires everywhere Hotel has refurbishment going on so should not be in use until its completed

Staff were very friendly and welcoming.

There was building work going on, the lift area was dirty with chips on the floor of the lift (for two days) plaster on carpet around lift, ceiling panels missing and building materials left in the 3rd floor passageways. I first stayed in a double room on the 3rd floor, where the wallpaper was peeling and only half of the light bulbs worked. The carpet was dirty (looked like spilt milk), the curtains were also dirty and appeared to be covered in a similar substance (I felt the need to wash my hands after closing the curtains), the mugs were dirty. The towels were frayed and there was no hot water from the shower. The next three nights I stayed in a single room which was much better, but the shower took 10mins to warm up and was never very warm. The towels provided were still old and very small and the first night the radiators were making a horrendous noise, but this stopped by about midnight. On the last night I was woken up at 11pm by the people in the next room who playing music tv very loudly and amazingly having sex even more loudly until about 2 am with various people coming and going.

lot of shop

As an overnight stay it's adequate, however we stayed in a front room and the traffic noise (no double glazing) and the constant "fish tank airation" noise did not aid a good nights sleep.

Can't belive this hotel is still under redecoration. I stayed here 5/6 years ago and is was then as well (could be the same re-fit). Our shower was just a dribble.

A nice clean budget hotel. Nice breakfast. Friendly, helpful staff. Comfy beds.

Fairly cheap (excluding the charges if you request an early check-in or late check-out).

The request for early check-in wasn't ready on time. The hotel itself is in an extremely poor condition (I.E.wallpaper is falling of the walls, carpet is incredibly worn) The rooms are absolutely atrocious (the door would hit the sofa bed upon opening, the lights would not turn on, the shower had no door to stop water leakage onto the floor)

Firstly I was greeted by a ruid receptionist.secondly I was woken up at 7.30 with the noise of refurbishment goin on.thirdly as I stopped on my I did not appreciate feeling like I was a fraud b'cus their card machine did not charge me as it played up.

it was cheap

no basic facility like a bar. TV didnt work. Hotel also needs serious decorating and refurbishment