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Apartment 5, 180 Granville street, corner of Ridley street, Birmingham, B1 1SA, United Kingdom – Show map
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153 verified reviews
They speak your language!
Comfort Zone's staff speak: Chinese, Ukrainian, Swedish, Portuguese, English, Arabic
Booking is safe
When you book with us your details are protected by a secure connection.
WiFi is available in the hotel rooms and is free of charge.
Private parking is possible on site (reservation is needed) and costs GBP 10 per day.
Express check-in/check-out, Luggage storage, Laundry, Dry cleaning, Fax/photocopying
Non-smoking rooms, Family rooms, Lift, Heating, Designated smoking area
Chinese, Ukrainian, Swedish, Portuguese, English, Arabic
15:00 - 21:00 hours
07:00 - 11:00 hours
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 25 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
The maximum number of children's cots/cribs in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Please note that the check-in and key-collection take place at: 5 Ridley Street, B1 1SA. Birmingham.
A security deposit of GBP 350 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 153 reviews
Value for money
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The balcony door had no lock, anybody could have walked in from the streets, when complained they said we can expect maintenance to visit, no visit, by this time our young children were asleep so we had to barricade ourselves in with dining table. Tv didn't work. Cupboard door wasn't fixed on and could have proven a Nasty accident to our children had they opened it, luckily it just landed on me! Slept in bed with children to ensure safety from the outside if anyone decided to come in! Awful night with no peace of mind.
Quiet clean place Great we could park before check-in Arif security guy very pleasant and helpful
We couldn't check in 1.5hrs early without paying £40 as had 3 apartments even though already spent great deal and was only 1.5hrs
Window blind broken. Furniture we'll worn and tatty. Front door didn't lock and management knew that, what about lone travelling females. No plug in the bath so had to take shower.
Extremely helpful and pleasant staff.
Flat is slightly tired - stains on carpet, bath drained very slowly, chairs torn.
The location......distance to our concert venue was fantastic.
Paying £200 deposit only to find when entering the property that a radiator was broken and the headboard hanging off! We brought it to the attention of reception staff who told us it was ok, they were aware of it. She also told us the property had been vacant for a day. 2 things.....1) why was it not fixed whilst vacant? This obviously would not have been a problem as a workman arrived to fix it the following day whilst we were getting ready to leave! 2) Why weren't we informed of any damage to the property before paying £200 deposit ourselves...that could easily have become an issue with us taking responsibility. We had to ask several times for the reception staff to email us something in writing to state we had discussed this. Really frustrating.
The bath and the space in the apartment
A bit tired looking and window in bedroom didn't fit properly so noisy and drafty
Location and size of apartment
2 bedrooms only 1 bathroom
Very convenient for the city centre and with a Tesco Metro 50yrds away , handy for picking up provisions if you wished to self cater. Everything was very clean and compact.
My only negative comment was that the double bed was very hard and uncomfortable.
You need to do the cleaning on your own.
poor wifi signal
Liked the fact that we were offered DVDs for free and the Security guard was extremely helpful on date of arrival.
The fact that it was mentioned in the welcome book that if we run out of sugar we can ask reception for more however the reception challenged. I paid for a room suitable for 3 people however room did not seem adequate size. Asked for a cot which absolutely stunk so did not end up using it. Initially when inquiring i made it clear i would like an extra single bed which i was offered for free however when arriving was not given in fact told that there would be an extra charge. There was a broken light on cooker and the the bed cover under the bed sheet was damaged.
the location both as a quite neighborehood and distance from the attractions and shopping center ,the available facilities
the reduced operating hours of the reception and the lack of a city map in the ocean of the leaflets available
location, very clean, great staff.
sofa was in poor condition.
Visited Birmingham for the Christmas Market and a night out. Comfort Zone was in a good location and the apartment was spacious and well equipped.
£10 per day extra for parking in Comfort Zone's own private car park was a little excessive. Originally booked one large appartment for four of us but because I requested 2 twin rooms rather than doubles we were split into two seperate appartments. This would have been ok, however on arrival we discovered we still only had one twin room in one apartment and a double which could not be split in the other so a totally pointless switch. The sleeping arrangments were particularly important, had I not been assured that two twins would be possible I would not have gone ahead with the booking. When we complained we were told that there was no alternative as there were no other rooms and that we should not have been guaranteed the twin rooms (which we were). At this point it was obviously too late and my friend was forced to sleep on a sofa bed!
Cleanliness, quality of furnishings, while apartment smelled of cigarettes, not well maintained
The bed should not be two single beds put together it should be one queen bed. Bed squeaks to make to.
Great location just a 10 min walk from mailbox. Lovely clean apartment with everything you need. Great value for money, would definitely stay again
The bed and pillows were too hard for me, but that's just my preference
it was very clean and quite close to the city centre, actually walking distance.
Here we dont have anything to say
Very spacious apartment with lots of extras for comfort. Every request was fullfilled without fuss.
Easy access to city centre, everything you need
Cleanliness good. Close to train station and shops, but far enough away from restaurants and pubs to be quiet. Nice view from balcony.
The balcony felt scruffy because people had been smoking.
convenience to amenities comfort and freedom access to balcony
Central location, friendly staff. Apartment was well thought.
Double instead of twin bed (staff were responsive and although they couldn't give us the double and twin we booked) they did give us a discounted rate. Furnishings and decor tired and worn. Bathroom needed a deep clean.
Fresh,clean & nice modern apartment within walking distance from NIA
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