Comfort Hotel St Albans-City Centre  

Central location

Terrible towels; lousy, uncontrolled and very limited parking; awful tea offered at breakfast and food not always available (in the middle of the breakfast session); restaurant facilities offered on website and in hotel but none actually available; seriously inconvenient and potentially dangerous situation with respect to steam in bathrooms being able to set off fire alarms - the extractors in the bathrooms should be upgraded as a matter of urgency to cope; room was very cold when we went in the first time; we did not use the bar as much as we would have liked to because no-one was serving on several occasions when the bar should have been open.

It was within walking distance of where we needed to be, the room was comfortable and clean.

Parking was extremely difficult and although that is because the Hotel is in the city centre, we had no information before coming that parking woud be a problem and so we feel that should have been highlighted with advice as to where to park on arrival.

This is not a complaint, but an observation of your breakfast. The standard has fallen over the past few months. Particularly the quality of the toast, dry and like a rusk The quality of the tea, one tea bag for two people, very weak. In fact, the overall general quality.

Very convenient, easy parking, comfortable room, friendly staff, attractive building and excellent central location near shops, pubs and restaurants. Nice that you suggested we could change to a double room and for no extra charge.

The room was really cold when we first arrived. However I appreciate the fact that you don't want to heat rooms unnecessarily before guests arrive - so I wouldn't complain about this. The keys weren't very easy to use! And I didn't like that when we shut the door at 10.30 we were instantly locked out - we tried to get back in to leave a tip for the chambermaid, but couldn't, so she missed out. I think the keys should work until 11.00.

The hotel is perfect if you want a central base in st. Albans, there are some excellent restaurants and shopping area is just walking distance. Love the full length mirror and the hair dryer attached to the wall beside it, also the coffee in the room was very good, the staff were very friendly and helpful

The reception and bar area was very small, and there were no extra facilities such as gym etc. a small complaint in the bathroom the shower jel is attached to the wall of the shower and great for having a shower but having a bath......u have to keep pressing the pump several times to try and have a bubble bath!!! Some bubble bath would have been great!!!!

Room had every thing we needed and was comfortable was in a good location and staff were as helpfull as they could be

As with all hotels they could maybe be a little cheaper but wasnt a bad price

Good location

No heating in en suite toilet. Mattress covers were smelling and we had to get them removed.

We have stayed here before. It is a real bargain. In the heart of the city; right by the Cathedral, shops and the beautiful park. St Albans is only twenty minutes away from London by train and this is a great place to stay if you want to look around London but can't afford the hotels.

Hotel staff were welcoming and extremely helpful. Called a taxi and provided a number for a taxi just before setting out for the night after arriving. After checking out & leaving the hotel I realized I left an article of clothing in my room. After speaking with the hotel staff they found my article of clothing and promptly returned it to me via post.

Efficient and comfortable and the staff were very helpful

Good hotel, centrally located, high standard, good to have parking next to the hotel. Would recommend.

Nothing - perfectly adequate - is what it is.

Friendly,helpful staff, good facilities, excellent location.A Tasty breakfast.

No central heating in the room but a heater was provided.The towels were grey and not large enough,plentiful enough or particularly soft.

Location Comfy bar

Car park remote from hotel. Pillows hard as rock Problems with earmarked funds not being removed from account after bill paid Music in dining room too loud at breakfast